Appliance Repair reviews in Chicago, Illinois

Alex is the best! He quickly found the issue with my ice maker and instead of pushing an expensive fix, he was completely honest. The part was way too costly, so he recommended replacing the freezer and even connected me with someone who could help me choose the right one.

He’s professional, knowledgeable, and genuinely cares about helping his customers. I’ve referred Alex to my real estate clients many times, and every experience has been great.

If you’re looking for a trusted appliance repair technician in Chicago for freezer repair, ice maker repair, or refrigerator troubleshooting, Alex is the one to call!

Arrived within the window. Texted 15 min prior.
Very knowledgeable. Fixed repair in a timely manner.
Peasant and very respectful.
Fair pricing.
Great job! Wld highly recommend!

Tiger Appliance Repair delivered excellent service from start to finish. They came out promptly, diagnosed the issue with my dishwasher quickly, and completed the repair with real professionalism. The technician was courteous, knowledgeable, and transparent about what needed to be done. Everything is working perfectly now. I appreciate the quality of their work and the efficiency of the entire process. Five stars without hesitation.

Alex was great! Called or Texted Tiger Appliance regarding my Frigidaire Gallery Refrigerator not getting cold and I got an appointment the next day which was Friday between 12pm and 2pm Alex was there by 12pm ......and went straight to work he told me I needed an inverter board for my refrigerator and that it was pretty pricy....he Knew exactly what was wrong ...and fixted it.

P.s. the price was reasonable $582. ..and worth it.

The refrigerator is running smooth like new ....I will definitely call him again for any work I need on my appliances! I Highly recommend. Tiger Appliance

Thank you!
Cheryl J

We had a great experience with Tiger Appliance. Our range broke after a self cleaning cycle and after getting the runaround from another company for weeks only to be canceled on because of "backordered parts," we were really stressed. Tiger came in, assessed it, got the parts, and repaired it all in just about a week. The technician was helpful and skilled and Jay was great about scheduling. We have already called again (it's the dishwasher now 🤦‍♀️) and will continue to use their services. Highly recommend!

I highly recommend Tiger for appliance repair, and will definitely rely on them in the future. They were responsive and professional in every way. Alex and his apprentice Manny quickly fixed my leaking dishwasher. Alex is an extremely knowledgeable expert, and clearly explains the situation and the proposed solution. Also importantly, they are well equipped with parts, without having to go out and get them. And they're nice guys!

Thank you to Jay for setting up our appointments in a timely manner. He was kind and considerate. Alex fixed our dishwasher in 4/2025 and our dryer last week. Both are working great. I will definitely call when our next appliance needs service.

I had never used Tiger before, but I needed the leak in my washing machine fixed ASAP. They were able to schedule me In just a couple of days and they were very reasonably priced. They have great communication and the technician was very thorough, efficient, and professional. I really lucked out with this business and they are now my go-to for any appliance repair moving forward. Thanks so much!

Alex was a phenomenal professional, who exceeded my expectations for the repair in every way. The price he offered me was fair (below quotes that I had been offered by two different competitors) and the quality of work was exceptional. I will definitely plan on using Tiger’s services in the future, and I would recommend you do the same.

The worst, unprofessional, irresponsible rude people!!

Run away I think this company is the worst

Worst company do not use very unprofessional manager Kathy is just as rude .she should be fired company should close down .I will report to the better Business bureau

Avoid at all costs. They will charge for a visit and be unable and unwilling to fix anything. This happened in connection with two machines. Not sure this company is in the business of repairing, seems to be a fee collection business.

This place is so ridiculous I've been waiting on a part for over 3 weeks I called and asked about my part the lady is so nasty and rude the text message are ridiculous I still don't have a date set for someone to come out and fix my tenant refrigerator there's no way someone should be without a refrigerator for over 3 weeks.

Not surprising that they only have 1 star. Google forced me to give them that. If there was a negative option I’d choose that. A very unprofessional company. Customer service was non existent and had 0 intentions to help with my issue. My service request was cancelled after waiting 2 months for a repair. Please do yourself a favor and reach out to another company!

This company is very unprofessional. The repair guy came out as expected we thought he fixed the dryer but no he didn’t even test it to see if it was even working. We called to let them know the issue and Franklin the repair guy told us he wouldn’t come back to our house because we left a bad review, very bad professionalism he still needs to do his job even if given bad review Franklin needs to be fired and Cathy the manger isn’t any better she actually hung up on us and we still have a dryer not working.

I wish I could give zero stars. This company came out to fix my fridge/freezer and they told me nothing was wrong, within 24 hrs of them arriving and pulling the fridge out it went from working (with service needed) to no longer working at all. I lost over $500 dollars of food. I have been calling them for the last 48 hrs without any response. Do NOT use this company if you can avoid it. I was assigned them through American Home Shield. I will no longer be using American Home Shield as well.

Credit where due, I had a pretty good experience. Franklin came out Thursday for a dryer issue (thru AHS warranty). Said it was an easy fix and he could come out Friday with the part. I didn't hear from anyone Fri so I called Franklin on Saturday. He said they were supposed to call me and tell me they'd actually be out Monday. But then Saturday evening he called me back and said he could get it done now if I was around. He took care of it, and did some additional maintenance incl. vacuuming out the panel.

If I could give this company a negative star review I would. I have left ever few reviews in my life, but this company was so horrible that I have to do my part to make this world a better place by helping to take this company down. If this review helps anyone to avoid this godawful experience I would have done my job.

The manager Cathy is probably the rudest person you will ever do business with. Almost as if she's never heard of the word customer service. Just nasty and perfectly useless after her technician completely misdiagnosed my fridge replaced the incorrect part and left my refrigerator inoperable after waiting FIVE WEEKS for the wrong part to come in. Avoid this company like the Coronavirus.

American Home Shield assigned this company to repair my oven and refrigerator on 1/21. They visited and ordered parts and they never provided any updates and I had to call them weekly to check in regarding the parts. Each time I called they said the parts were not in yet.

They finally called stating the parts came in at the beginning of March and came out to install the parts this morning on time at 11. The technician arrived and called prior to entering saying he left his tools at the office, which was one hour away (FIRST RED FLAG). He comes back after an hour and enters—-no mask over his nose, mask falling below his mouth and didn’t ask to wash his hands/no hand sanitizer (SECOND RED FLAG). He started working immediately and when he finished he said everything was working well and left.

I checked and the refrigerator is not cooling still! And now the oven is smoking when I turn it on. Not only did this company not not fix my appliances, they provided a new problem. I called the manager Cathy, who was very rude and unprofessional when I reported the ongoing issues to her. Thankfully, AHS will assign a different company to resolve our issues. I understand why this company is rated so poorly. Avoid them at all costs!

I can’t believe how consistent my experiences are with other reviewers. AHS also sent this company. Cathy was responsive to the first request, and the repair man arrived on time. Then, everything fell off the wheels. My son let him in, snd he left in less than 6 minutes before I could ask him a question. I called the number i had, which went to Cathy, snd her tirades began. How dare I ask how long this should take...why did I think I deserved my washer repaired when so many other people in the world have it worse...she said would contact the repairman with the question and get back to me the next day.
Nine days later I asked if she had heard back, and she called me back. The screaming started again from the beginning of the call. She never answered the original question and started screaming about something new (AHS claimed the fix was cosmetic.). She sent me back to American home shield who told me cathys report said that I had intentionally broken my washer and sent me me back to Cathy.
I tested her to tell her what AHS said, and she called me back to scream more. In my first sentence, she said unneeded to stop talking so I could let her speak. She went on for four minutes without stopping. Now, I don’t deserve to know what was in her report, I should be blaming AHS...
Her “customer service” is truly abusive. I have two other repair companies who are A JOY to work with. Certainly don’t call these people if you don’t have to, and if AHS calls them for you, contact AHS and request someone else. I’m wondering if AHS is setting these first appointment up with low quality vendors to stop them from paying claims. My other experience ended up with appealing what the first vendor said, and the second vendor seemed to know what they were talking about.