Appliance Repair reviews in Chicago, Illinois

Samsung dryer 5 yr warranty just ran out when it stopped working. I found by a Google search Pacific Appliance repair had a 5 star rating and was near Franklin Park IL. I called and a technician came in an hour. The problem was a couple of heat sensors. The technician did not have an easy time with the problem, he had to come back a couple of days in a row.
His determination to fix this machine was over the top. He did get it working and it has been working great. Very professional team and a very fair price for the service. Thank you Kuna, we appreciate someone who works hard like you do.

Fast, effective, exemplary service. The company, Pacific Appliance Solutions, was able to set up a same day appointment. Service provider, Kuna (no last name) diagnosed and successfully repaired the fan issue on our Refrigerator . He did this in just two visits — with humor and patience. It was late in the evening but, he showed up and went above and beyond. If his company doesn’t know how valuable he is, they do now. Perfection.

I had a great experience with Kuna for my refrigerator repair. They scheduled me quickly, arrived on time, and fixed the problem efficiently. The technician was professional, explained everything clearly, and the pricing was fair. They even followed up afterward. Highly recommend!

I recently had the pleasure of working with Pacific Appliance Solutions to repair my microwave, and I couldn't be more satisfied with their service. From the moment I contacted them, their team was responsive, professional, and incredibly courteous. The technician arrived on time and was very knowledgeable about the issue my microwave was experiencing. He quickly diagnosed the problem, explained the necessary repairs in a way that was easy to understand, and provided a clear and fair estimate. What impressed me the most was his efficiency and attention to detail; the repair was completed promptly, and my microwave has been working perfectly ever since. Pacific Appliance Solutions truly exceeded my expectations with their exceptional customer service and expertise. I highly recommend them to anyone in need of appliance repair. Thank you for a job well done!

Muy completa y rapida para buscar piezas de lavadoras👌👍👍👍

Fixed the front load washer for me!

My washer broke and they came out rite away! They were prepared with the part and everything! It saved me tremendously! Thank you so much!! You guys are the best! & excellent customer service too!

My technician was on time and made a speedy repair! Would highly recommend working with Sears to anyone for appliance repairs.

He did a great job! He installed a new part-everything is working perfectly.

The technician was very friendly! Is very knowledgable and fixed the problem fast and smoothly!!!
Thank you!!!!

Knowledgeable, provided various options and discussed the pros / cons of each, was not pushy but clear in recommendation. Great job.

5 star service as always. Jose was extremely professional and had my drywr fixed in no time. Always a pleasure to work with. Thanks saved the day!!

I had to give 1 star to be able to post but I actually give my experience no stars because I received no service. I did receive documentation indicating that I had received service with a scribble that was supposed to be my signature. Fraud??

My technician was friendly, professional, and got the job done quickly. My oven had an issue igniting and he was able to get it running smoothly again.

I asked the tech to text me 10 minutes before he arrived. He did not. Instead he called me when he arrived. I arrived 8 minutes after he called, but he had already left and reported to my warranty company that I declined service. ZERO STARS IF I COULD.

Javier is quite knowledgeable in his field. The people that answer the phone for service are totally clueless. 1st, Javier was sent to wrong address. I was told by the customer service rep the "....heating element" was out of order Javier said a gas dryer does not have a heating element. Sigh. They billed me when the dryer's under warranty. anyway, Javier fixed the dryer stating that the gas valve wire was most likely loose. The customer service reps needs to thoroughly look up the account and actually learn what the status of the appliance is; warranty, protective agreement, etc.

I received both an over- and mis-diagnosis on my Kenmore oven repair. I was told I needed a new ignition harness ($600 for this repair), almost the cost of a new stove. I was advised that would be a the better move. The stove is five years old. Guess Sears needs to move product. The true culprit was a $90 spark module replacement. Stove fixed by an Angie recommended contractor for $200. Also received unsolicited advice from the Sears tech that I was too old to consider purchasing a new house. I'm 65. What a waste of $100 for a service call. Should be refunded. What has Sears become?

Kenneth was great helping us diagnose our problem with our fridge. Very professional, explained everything. Recommend him.

We received an error message on our LG washer, indicating trouble with the motor. Our technician's quick judgment was that we might need to replace the motor, but he continued to investigate and solved the problem simply by tightening a couple connections within the machine. He helped us avoid a needlessly expensive repair. The washer is working well now.

The service window, 8:00-5:00, is stupidly long.

Our technician did not know how to redeem a gift card. I've had this card for a long time and can't find a way to spend it.

Technician complained about parking even after I told him that he could park behind the building in one of the tenants spaces. He tried to cancel the appt for the second time.

Technician was great! He kept us abreast of his arrival time and made sure everything was in working order before he departed! Professional and friendly.