Appliance Repair reviews in Chicago, Illinois

Frigidaire referred us to Mr Appliance of West Loop to have service done on our brand new fridge.

Over the course of a month, we have had a no call, no show cancellation, a tech being “sick”, a tech “quitting on the spot” the morning of our appointment, and just a general “lack of technicians”. My fiancé and I have each taken off of work to be present for a tech who has not shown up multiple times.

We are getting married in 2 weeks and for the last month have been without a refrigerator because Mr. Appliance of West Loop. Do not let Frigidaire refer you to this unprofessional company unless you want to be without a fridge for an entire month.

Absolutely unbelievable and unacceptable business practices.

This has to be the most unprofessional business I have ever had to deal with. Unfortunately they were chosen by our warranty to fix our fridge and have managed to give us every excuse you can think of to not fix it. Making us believe we were waiting on parts, canceling multiple appointments with no notice after I had to takeoff work. Lying to us twice about someone coming to our home with no answer at the door. Just an absolute nightmare! I highly recommend running from this business!

** RESPONSE **
I find it so funny how you all can respond to a negative review online WITHIN AN HOUR yet your manager CHEVONNE is STILL M.I.A and has yet to respond to any of our calls and messages! If you took any of our concerns seriously like you claim I wouldn't be here writing this review!! Absolutely terrible!! I can not wait to. have this all resolved!

Only use Mr Appliance if you want damage done to your home and to pay for a service you'll never receive. If I could give 0 stars, I would. I have had an absolutely awful experience with Mr Appliance and strongly advise others to avoid them.

My stove burner went out, and I was assigned Mr Appliance through my home warranty company, AHS. The first appointment was scheduled for March 21st - the technician (George) no-showed for over four hours past the appointment window. I eventually had to reschedule for March 24th, when George again showed up late.

During the visit, George used metal pliers to forcibly pry my stovetop, despite my clear warning that the stovetop was soldered into the marble countertop, and asking him not to. As a result, he caused severe damage to my marble - deep divots of crushed marble (holes) and impact marks that were absolutely avoidable. I immediately filed a complaint with AHS (my home warranty who scheduled Mr Appliance) and submitted extensive photo evidence to both AHS and Mr Appliance's manager, Melissa.

Since then, my experience has gone from bad to worse:

- I have submitted almost a dozen emails to Mr Appliance (Melissa) with no response.
- I have called over 40 times, often being placed on hold for 15+ minutes or having my calls completely ignored.
- I have left numerous voicemails and never received a call back.
- I managed to speak to Melissa once, and she promised a call back the next day to discuss compensation for the damage. That call never happened, and follow-up attempts have been met with complete silence.

I have filed a BBB complaint regarding their refusal to address the damage and the ongoing lack of communication.

Meanwhile, my stove burner remains broken, and Mr Appliance continues to refuse to schedule service or address the damage they caused.

Despite being told by AHS that Mr Appliance would contact me, they have not. Every day, I spend valuable time trying to get a response, with absolutely no resolution. Their complete lack of professionalism, accountability, and customer service is staggering. I have detailed records of all communication attempts and photo proof of the damage, and I am now prepared to pursue legal action if this is not resolved.

Bottom line:

- Mr Appliance caused major damage to my home.
- Mr Appliance refuses to respond, repair the damage, or complete the original service (despite being paid for it).
- Mr Appliance ignores emails, calls, and even BBB complaints.

Avoid this company at all costs

I appreciate Kevin taking the time to reach out to me via text and call to install a part that was needed for my refrigerator. He went beyond his busy schedule to include me. In addition, he had give me a schedule time; so that I could get home safely from work. He worked effectively and efficiently, and for that I am grateful. He is truly kind and a professional. Again, Thank you for the great service!🙃

Things started great, with a quick response to my request and a relatively quick turnaround (two days) to come check out my dryer. The technician was very nice, and while he seemed a little green, he had a plan to fix it and said he'd be back in 2 or 3 days. That was the end of things going well.

From there, I had no contact from them for 3 days. On the 4th day, I called 3 times before getting any response. Here's one of the biggest issues. They only have a message service, so you can't actually talk to someone unless they call you back - which doesn't happen with any sort of timeliness. When I finally heard back, they said they'd be there the next day.

The next day, I received an email that they would arrive shortly, but nobody ever did. I called two more times (answering service again), and let them know that nobody had showed up. The day after that, I called again to report nobody had showed up, and again I received no reply at all. At this point, I assumed they just weren't coming.

The following day I received a voicemail about rescheduling, but I was out of the country, and could not respond. 4 days after that, another voicemail, but I was still gone. 5 days later I returned, could only get the messaging service again, and decided to work with someone else.

They refuse to drop the charge despite not responding to repeated calls and missing multiple appointments. DO NOT USE THEM.

Additionally, after writing another review, they have responded with several false claims, including that they had multiple means of contacting them, that they attempted to contact me during the initial days of engagement, that they came to the house and were unable to access the unit, and that I left a note that the door would be left open. DO NOT USE THEM

If I could leave zero stars I would. I asked for some help getting my coffee machine fixed. They sent a technician over who didn't fix it. He took it apart and put it back together again without a few bolts and screws. He said he would order some solution to put through it and that it was fine to use. He didn't order the solution. He didn't come back but I was charged $250 for this "service". They subsequently sent out another technician weeks later and the guy had a look at my machine and just said he didn't know what to do with the coffee machine. So I rang for a refund and I have been passed around from different operator to different operator with absolutely no resolution. If you want to save your time and money, do not use this company because you will not get your things fixed and they will not help you at all. I cannot say this strongly enough.

Regarding their response:

I wrote this review minutes before I got a call from them FINALLY advising of a PARTIAL refund. In their response they have completely neglected to mention how much they jerked me around and made me chase them REPEATEDLY to get any kind of resolution. They didn't even know what the problem was when I was just talking to them!! LIES AND INCOMPETENCE!! TODAY IS JULY 17 AND NO ONE WAS AT MY HOUSE!

But they're quick to respond to a bad review - so if you want my advice - tank their rating and they'll pay attention.

NEVER. AGAIN.

My washing machine still doesn’t work after three visits and two failed appointments (where I took off work but they didn’t come during the designated window). Also, they really scratched my floor. Still keeping my fingers crossed on a fix. The receptionist is nice though.

There was no price for this service had extended warranty. Luiz and Javier tried to fix agitator. Javier even ordered a special tool. Good communication

Excellent service by Antonio! he went above and beyond and even helped clean the fridge. I highly reccommend Mr. Appliance! :D

If I could give zero stars, I would. We have been trying to have our oven repaired for 3+ months. We’ve paid for the service with Mr Appliance of West Loop and are still waiting for the repair. Calling the company does nothing. They will take your name and promise to call back with an update. We never hear from them and need to continue to reach out on our own. I have called the company at least 20 times in the past month alone, and only once did I receive a call back. If you are in need of an appliance repair, do NOT use this company if you want the ability to receive status updates and have your problem solved.

Took 3 weeks to get an appointment with this company. Then appointment was cancelled by them and I was told the next available date was a week later. This is no way to treat your customers.

I contacted another company and they were able to come same day so I don’t lose the time I had initially took off work and they fixed it same day. That’s service! I would not recommend this company.

I had a scheduled appointment today, August 27th, with a service window of 8:00 AM to 12:00 PM. To accommodate this, I had to take time off work and also asked my tenant to remain home so the technician could access the unit.
In the morning, I called the service center to confirm. They assured me everything was fine and that I would receive a call once the technician arrived. At 11:30 AM—just 30 minutes before the service window closed—I received a call informing me they could not come and wanted to reschedule me for mid-September.
This is extremely poor business handling. I lost a full day of work, and my tenant, who also rearranged their day, was left frustrated. A company should respect customers’ time and commitments—cancelling last-minute and pushing service nearly a month out is simply unacceptable.

If I could give 0 stars, I would.

Our company's (with over 100 employees) dishwashers have been broken for over a month, and Mr. Appliance West Loop has been nothing but a nightmare. Every time a tech was scheduled, they canceled last minute. The first technician was rescheduled after a week, and when he finally arrived, he only diagnosed the issue. We had to schedule another appointment to fix it, which was rescheduled to the following week, which was again cancelled and rescheduled to weeks later. When they finally came back, they claimed to have fixed the dishwasher, but it still doesn’t work, and they couldn’t get someone out to re-diagnose the problem until three weeks later!

The real issue is their inability to keep staff, so appointments are constantly getting pushed back. When they do manage to send someone, all they do is talk about how new they are and how little they know about the job. It's beyond frustrating.

Avoid them at all costs!!!

Very good service . We have ice machine and Luiz help us to identify the issue and order part . He visited our store multiple times and get issue fixed . Will recommend!

"UPDATE: 10/15/2025⚡
I'm thrilled to report that Mr. Appliance came through on their promise! After my initial review, their team reached out, listened to my concerns, and promptly sent a technician to fix my dryer. Their dedication to customer satisfaction is truly great . A huge thank you to Mr appliances staff for making things right! If you're on the fence, I recommend giving them a chance.
They're committed to getting the job, done no matter the distance !"

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If I could give -0 stars, I would.

I have had an absolutely horrible experience with Mr Appliance .

I had issues withmy washer, and I was assigned Mr Appliance through my home warranty company,

Kolin didn't fix the problem. Lack of communication.

I just don't want to deal with an unprofessional company. I will request another company

It

I am very disappointed with my overall experience with Mr. Appliance. From the start, my service appointment was canceled twice — both times just a day before they were supposed to come. That alone was frustrating and inconvenient.

To be clear, the technician who finally came out last week was great — professional and knowledgeable. My issue is not with him but with the company itself. I was shocked to learn after the appointment that I was being charged $149.00 just for a diagnosis. This fee was never communicated to me beforehand, and finding out after the fact felt unfair and ridiculous.

On top of this, my history with Mr. Appliance makes the situation even worse. I had originally used their services through my appliance insurance, and ever since a previous repair by a different technician, my washer was never the same. After that repair, new issues kept coming up — problems I believe were caused by poor workmanship from a technician who clearly was not experienced or knowledgeable enough.

Overall, between the repeated cancellations, lack of transparency around pricing, and the long-term issues created by an earlier repair, I cannot recommend Mr. Appliance. The technician I met most recently was good, but the company’s practices and inconsistency left me feeling frustrated, misled, and taken advantage of.

I had a dyer repair service appointment scheduled with a technician. The technician did not show up to the appointment and wasted my time. Rather than taking responsibility, the office lady made excuses for the technician claiming he was probably stuck buying supplies somewhere. They then rescheduled the appointment to another day only to not show up a second time. They were unable to provide an explanation on why the technician did not show up. Clearly not a serious or professional company.

Highly unreliable. After scheduling our appliance repair three days ahead of time, we were canceled on an hour after the start of our appointment window. This pushed the service back four days to the following Tuesday. Being without a working refrigerator for this long is a major inconvenience, and I'm very disappointed that the company made absolutely no attempt to see us sooner given their last-minute cancellation.

ETA: Was just now called and verbally attacked by customer service for leaving a one star review. I was scolded and told I am not a "paying customer" since my appliance is under warranty and the manufacturer is footing the bill. Much more aggressive tone while being berated over the phone than the one in the review response below. Wow. Just wow.

Cannot get a confirmation of a part for my dryer that was ordered over two weeks ago as a result of a service appointment. I just keep getting bounced from the national customer service reps who "cannot reach the local office" and do not have their number. This has been going on for over a week. Couldn't be more frustrated.

I was really impressed with the technician from Mr Appliance of West Loop. He was professional, arrived on time, explained the problem clearly, and fixed my appliance quickly. The service was friendly and reliable and the price was fair. I would definitely call them again for any appliance repair needs.

I called Mr Appliance, on the advice of the manufacturer, to repair an under the counter wine cooler which no longer cools. The sealed cooling system was nearing the end of its factory warranty. A technician was dispatched to our home. The technician confirmed the cooling system failure. Since the warranty only covered parts we were billed nearly $700 to replace all the covered parts. Parts were sent by the manufacturer to our home. Upon receipt of the parts, another technician came to our home to replace all the parts associated with the sealed cooling system. He decided to replace the compressor, filter/dryer and start relay but chose NOT replace the evaporator coil. He claimed that if there are further issues to call back. The cooler worked for roughly 6 months and failed to cool once again. We called Mr Appliance again. A technician came out to the home. This technician said a refrigerant tech will be sent to replace the leaking evaporator coil. Weeks went by with no follow up. I spoke to the operator numerous times but could not secure a service appointment. They would not call back or reply in any way. I sent them a letter requesting a full refund. No reply. Stay away from this company at all cost!