Appliance Repair reviews in Chicago, Illinois

Excellent service and very thorough. I give props to the service personnel that came out to fix my heater system issues. Very friendly and proffesional service. True came out and did not leave until he made sure that my system was up and running. I recommend their service because you know no matter what they will get the job done. Thank you so much for your proffesionalism and courteous service

The servicemen were very professional and pretty quick once they had the parts. Both Kevin and Kolin were very courteous and respectful.
The only downside is the company's answering service. There is no way to directly speak with a representative of Mr. Appliance. This can be very frustrating when your trying to get an update on your repair.

Show up to inspected the coin washer . And show up to repair . Told me finished the repair and take payment and left .
The next day tennat trying to use the washer . nothing works .
Called Mr Applicance no one pick up . Email . No respond .
Came to the end with dispute credit card .
They know the credit card system so well that you can't dispute the service not provided .
Totally scam .

After the review . Got contacted by someone .schedule appointment and finally fixed my washer . After 3months

Mr. Appliance west loop was awesome. The customer service and timeliness were incredible. Kevin, came out to our place on a Monday afternoon and had part delivered and our refrigerator fixed by Wednesday afternoon. I would use them again.

Tech came to my house, answered my questions, performed the repair, very curtious & respectful. Had to come several times to resolve the issue. Requested the same tech to come since he had history with the issue & my request was always fulfilled.

On July 2 our refrigerator went out. We called the warranty through Frigidaire who connected us to Mr. Appliance in west loop. After speaking with Mr appliance they schedule for someone to come out on Tuesday 7.9.24
We called on Tuesday morning because we didn’t get a confirmation for a time window they said they didn’t have an appt on file and scheduled us for the following Tuesday 7.16. We asked for it to be escalated as they failed to schedule our appt. They moved the appt up to the next day. On 7.17.24 a tech came out and determine what he thought to be the problem. He ordered the part and advised it would be 3-5 business days before they can reschedule. He recommended to unplug the fridge for 24 hrs and start it up and it should stay cool until they come back out. The refrigerator went out the next day. They then came out and replaced the part. With in 48 hrs the refrigerator went back out. After failed appts where we were scheduled and no confirmation text, we called again and someone came out on 7.30.24 and determine there was another issue that was not identified the first time and they had to order the part. The tech advised they ordered the part and it would take 3-5 business days and scheduling would reach out to reschedule. We decided to wait for Mr Appliance from 7.30 to 8.9. We called on 8.9.24 to find out they hadn’t even ordered the part. They advised it would be 3-5 business days. The part came in and they reschedule us for Wednesday 8.14. When we didn’t get the confirmation on Wednesday we called and they advised the appt was on Friday 8.16.24 for a window from 1pm-5pm. On Friday no one showed up to our scheduled appt or called. When I called Mr appliance west loop back the same rep said she is getting additional information because she knows the dnc was here in Chicago. The rep never called back and it is now the weekend and they are closed. This is really unacceptable service. This can’t be how your company does business.

5 Stars - Outstanding Appliance Repair Service!

I recently had an appliance repair service from Mr Applance, and I must say, the experience was beyond my expectations! From the initial call to the completion of the repair, every step was handled with utmost professionalism.

Prompt and Efficient: The technician arrived right on time, fully prepared with all the necessary tools and parts. The efficiency and speed at which the repair was completed were impressive.

Expert Knowledge: The technician was extremely knowledgeable, quickly diagnosing the issue and explaining it to me in simple terms. It was evident that they are well-trained and experienced.

Exceptional Customer Service: What really stood out was the level of customer service. The technician was courteous, respectful of my home, and went above and beyond to ensure that my appliance was working perfectly before leaving.

Final Thoughts: I am thoroughly satisfied with the service provided by Mr Appliance. They have earned my trust and I will definitely be using their services for any future appliance issues. Highly recommend to anyone in need of reliable and expert appliance repair!

I had Mr. Appliance of West Loop to come out to fix my stove. The technician, Kevin, called me 30 mins before arrival to give me a heads up, which I really appreciated. He came on time and was very professional and had a lot of patience and answered all my questions. I had a great experience with them. I would recommend them to others.

Fast prompt service on my dryer . Technician was knowledgeable about what needed to be done

Great Service! Kevin from Mr. Appliance of West Loop was prompt, professional, and quickly diagnosed my dryer issue. He provided a clear quote and made the ordering process easy. Highly recommend for efficient and hassle-free service!

Technician csme out on 6/27 and my freezer is not working properly again on 6/30. I already had to rescheduled my entire day on the first visit. Now I'm expected to rearrange my schedule again. Need to be more through when repairing an appliance. So frustrated

I had a new Bertazonni refrigerator installed and it would turn on for a while but not stay on. It was a difficult prob to diagnose but the technician at Mr. Appliance was very persistent. He called the manufacturer several time and finally was able to ascertain that they never sent an “installation kit” which includes magnets! Who knew I needed magnets to keep my refrigerator running?!?! Mr Appliance did! That’s who. They guy was super smart and super helpful! And on time! Yay, Mr. Appliance.

I cannot say enough great things about Kevin Cruz, the technician who came over to install and later fix my dishwasher. He was personable, extremely professional, and clearly knew what he was doing. I highly recommend this company and recommend asking for Kevin!

Mike and Kevin came out today on short notice to install our new dishwasher. They were professional, personable, and provided additional insights about our valves that our plumber had missed. Very knowledgeable and efficient. Would use again 100%. Highly recommend!

***Within an hour of posting my negative review, a team member from Mr. Appliance who claimed to be an escalation contact called me back and screamed at me. "How dare I write bad reviews for a small business" "I'm not the one having to pay for these service visits so shame on me for writing these about a small business" I will continue to escalate to Home Depot and Frigidaire so they can remove this vendor from providing future inconvenience on the consumer.******

On September 9th, our brand new refrigerator went out. Home Depot connected us with Mr. Appliance to service the appliance before Frigidaire would replace. The earliest a tech could come out was 9/12. They showed up with no prior notice 3+ hours before the scheduled time slot. Tech did not even pull the fridge out from the wall to diagnose the issue as a faulty compressor. He order the parts and said they would take 3-5 business days. I have NEVER heard back from Mr. Appliance since this interaction. I waited 5 business days before I started calling in for updates. I have only spoken to someone in the local office one time who confirmed my part was delivered on 9/20. Myself and now the GM from the Home Depot I purchased from are calling Mr. Appliance for updates. Every day for 5 days now I have been told the same generic message "I will escalate and have someone contact you back" The rep said she does not have the local office phone number and there is no address listed on the website.

If I could give them -10, stars I would. When they called me to schedule an appointment, I had told them specifically after 11 AM on a specific day. The technician called me at 9 AM on that specific day to say that he was on his way and I was not at my home because I was working. I had told him I told the dispatch lady I was available after 11 AM and she confirmed that several times. I asked why he was coming so early. I told him I would be home at 11. He said he was going to call the office and try to reschedule things to come later in the day. Never got a phone call from him and at 3:30 PM that same day I called him back and asked if he was coming and he said he had a “family emergency” and would be there the following day after 11. Because I told him the following day after 11 would work as well. That is like seven hours of time that I would be home all day that he could’ve come. No phone call in the morning the following day to confirm that appointment for that day so I called the office once again. The lady on the phone was extremely rude to me and claimed that it was my fault that I wasn’t home the previous morning at 9 AM. I said oh no I told you after 11 would be OK so this is not my fault. She argued with me and got really mean and hung up on me. I do not recommend these people in anyway! They are absolutely horrible to work with! Still don’t have a time of when these people will be coming to fix my fridge. I’m just expected to keep taking off work so someone will be here apparently.

Kevin was my technician and he diagnosed the problem and resolved it quickly. My experience with Mr Appliance was great. I'll definitely be using them again.

The service that mr appliance has given me is top notch because the customer service of my technician as welll as the manager made my repair service superb!

The fridge not cooling was stressing everyone out but they quickly identified the problem and restored normal temperature

I called & was quickly given a date time & photo of the service man. Was updated the day before, then the next morning he called to inform me he was going to be at my place in 30 minutes & he was. He was very respectful and trained well because he knew exactly what was happening. He was finished within 15 minutes ! Very professional business and Employees !

Very timely, professional and friendly. Locally owned and a part of the community. I love supporting small businesses that support our community.