Appliance Repair reviews in Chicago, Illinois

Rude , called requesting parking spot, if we don’t provide parking, stated will not come, entered the unit requesting a ladder to fix the refrigerator, hooked the part and left hanging, spent 5 minutes, left not answering questions, then called asking for excellent rating. During diagnostic, he said compressor is bad, that is why the cost is high 1481.07 dollars, we got a piece, price of which with identical features numbers 90 dollars, labor cost 600 dollars, can not be justified by time of labor, overall experience, the worst experience, communication sucks, scheduling sucks, no show 3 times, and message says we missed you, and unit in a building with front desk attendant, while we are waiting anxiously, they say : we missed you, check the voicemail, no voice message sent.
I needed to call from different phone number each time to get hold of a person. Unfortunately disaster experience, rest assured, I will never use sears again. If someone care and have the audacity to check and investigate, will be happy to explain more about my horrible experience with your service. No thank you

The person came and said that he doesn’t have parking ticket and when I told him to park in free parking then he said it’s ok, I’ll take few minutes. I requested to check AC efficiency as it is not doing good cooling, he said compressor is working and there is no breaking so as a technician he cannot do anything. His behavior was also not polite. He doesn’t want to understand the problem. He said call another service provider. He cannot do anything.

Juan was courteous and professional. He really knows his stuff. He took the time to teach me some things that will extend the life of my appliance.

Very deceptive practices that will be reported to the BBB and discussed with an attorney. Technicians cancel appointments never show up and report that they did. Not sure how this can be legal. I am going to find out. My washer has never been serviced or repaired.

I am extremely disappointed with the service I received from Sears Home Services. My fridge in my condo was not working, so I reached out to them for repairs. My order number was 000855510763087, and technician Luis C. was assigned to my case. Initially, I was given a service window between 8am-12pm, which was then pushed to 2pm, then 4pm, and finally 5:30pm. At 5:30pm, I received an email asking me to rate the service, which I never actually received.

I was confused and frustrated as to how the case could be closed and I was being asked to review a service that never happened. When I called Sears Home Services, I was transferred between three different departments, and after an hour, I was told they couldn't reach the technician and I needed to open a new case.

This experience was incredibly frustrating and unprofessional. I expected better communication and service from a company like Sears. I hope they address these issues to prevent other customers from going through the same ordeal.

The technician that visited on 11/20 indicated I needed a back vent seal and that the part was out of stock, when the second repairman came he brought and replaced the door seal. Sadie was also supposed to change the light bulb inside the oven and said that it required an entirely new socket! Went to another company and that repairman replaced the light in 2 minutes.

I waited all day yesterday only to have you guys reschedule the appointment. Having a 9 hour window is too long!!! It ties up your entire day.

Juan is very nice and helpful. And he has great Customer Service skills, he also makes sure he does his job correctly. Sears needs more Juan's on the job❤️❤️❤️

They charged me $249 to come out and look at my nonworking built-in microwave. I was told if I repair the microwave the amount will be credited towards the invoice. I told the repair man to fix it, but he said the part he needs is no longer available. This microwave was bought with my stove, just 11 years ago at Sears
Therefore, I said you need to reduce the service call to the normal $129 fee but he said he cannot. He said that I was right about my request and gave me two phone numbers for customer service to wage my complaint, but both numbers had no options for questions or complaints about my situation. I spent a lot of time on the Internet, trying to obtain a phone number that would allow me to ask for this credit, but there seems to be no such department. I will not recommend Sears because they are a rip off.

Anthony was extremely unprofessional. I definitely would recommend using another service technician and home warranty company. He arrived with a poor attitude, barely diagnosed the dryer problem, and then called his supervisor. He sat in his car on the phone for over 20-minutes and when asked to provide a copy of the service report. He simply drove off without saying anything. Then when I called him asking what happened he lied 🤥 and said he had tried calling me twice but it kept going to voicemail. And he didn’t bother leaving a message. Yet, when I checked my call log there was no missed calls or missed messages. Overall, he was lazy, un-engaged, indifferent, and had a “don’t bother me”attitude. Go with another company like Choice Home Warranty they seem to value their customers unlike Sears/Cinch, but by all means do your research.

Victor C. did a great job servicing my A/C unit! He called me first thing in the morning to let me know that I would be one of his last stops for the day to properly manage my expectations for when I could expect him. He checked my ticket with me to make sure the work order and anticipated charges were correct prior to the visit. Victor called me when he was 5 minutes away. Once he arrived, he did excellent work on my A/C--checking the system from top to bottom. He identified additional service was needed for the A/C system and scheduled a follow up appointment. The entire service was managed well from beginning to end. I would love to have Victor as my tech for all future service on my A/C!

Technician was able to find the the issue fairly quickly, explain the problem to me, quick turn around time for the follow up appointment and installation of the new part. Excellent service

I hired this company for a simple repair, and it turned into a two-week nightmare. Poor communication, constant delays, and the job was never finished properly. Definitely not recommended if you value your time.

Hi, Kenneth was awesome. He was pleasant on the phone with arrival updates and by text. Arrived with shoe covers, attended to my frig and repaired it in a timely manner.
This was the 5th visit with four different repair guys. However Kenneth was the best. The others were pushy, two were no show, and other was rude. I wish you would've sent me survey for the other repair guys, the reviews would've all been negative.

Only con, every repair guy arrived at the end of the 4hr block time. I couldn't catch a break at all to be first. What a bummer.

Thank You Kenneth

horace was great and actually texted me when he had arrived. this was helpful as two other tech appointments resulted in no shows as Sears got my address wrong and continues to not correct it despite several requests on my part. Horace went the extra mile and i greatly appreciate it

My first experience was positive. My second not so much. I cancelled half a day of work to get my dryer fixed. Waited all afternoon then get a message that said the maintenance guy was here and I didn’t answer. Nobody buzzed my condo and nobody called my cell. Worse yet it’s impossible to get ahold of a human to get help with anything. Only unhelpful answering services. Would not recommend

The service was not provided when initially scheduled, and I was not informed the appointment was rescheduled for TODAY until pass the appointment time, via a text....I never received a call from Sears throughout the entire day to provide an update or to inform me the appointment needed to be rescheduled, and offer an apology. A total waste of my day and time.

Today, first thing this morning, I receive a text saying I can expect services between 8-9, AGAIN NOTHING...
3:30 this afternoon, while out running errands that was put off from yesterday, I received 2 text messages from the technician who followed up with a call saying they were en route ...for which at the time I was not home....
I'm rating Sears, Your AI Automation, and the Technician I spoke to a -10

She is extremely talented and smart. The guy who worked on my dryer on Tuesday forgot to fix the dryer door .

Efrain, our technician was kind, quick, and knowledgeable! He got our washing machine fixed, and back up and running quickly. Booked our appointment in the morning, and issue was resolved in the afternoon! Highly recommend this service!!

Horace was very personable and tried multiple ways to try to figure out what was wrong with my washer.

Kenneth was amazing- knowledgeable, fast, kind, thorough. Couldn’t ask for better service for our wine fridge.