Contractor reviews in Chicago, Illinois

Lumber would not take my call. They put me on hold and eventually hung up on me.

It's Christmas Eve, and the Hot Water Heater has gone out to the second & third floor tenants. We turned to Home Depot and these guys were GREAT! Home Depot sent Kevin Loden & Tim Joiner from DRF. They drained the old Hot Water Heater and put it in the alley, corrected the old (really old) plumbing, rebuilt the duct work, installed the new Hot Water Heater, checked out the other two Hot Water Heaters and explained how everything worked. We have perfect hot water on every floor on CHRISTMAS EVE!!!

I can't say enough about these guys! They know their Trade and they are the BEST! Thank you! - Frank Nelson near the Kimball Ave. Home Depot, Chicago. 5 Stars

I bought a beautiful orchid 2 weeks ago, unfortunately after 3 days home it started to die. I have checked the flower snd see the center was full of water and mold. The staff members must know how to watering an orchid. watering an orchid means killing her if they don’t avoid to put water on the plant. The water needs to put at the border of the vase not on the plant, not on the center of the orchid. I would ask Home Depot to carefully instruct their staff. Very sad and disappointing.

Thanks for the answer but the staff should be trained before start selling something.
As a customer I would avoid see a beautiful orchid died in some days and to spend money just to see it died.
It is hard care of orchids but it is not mandatory sell orchids in their Home Depot store !

I had a first phone meeting with the cabinet replacement team for Chicago Lincoln Square neighborhood. The lady was awesome! But we realized I need the cabinet refacing team. I set a meeting with the cabinet refacing solution in Chicago. I was told I had to be on-site so I bought a plane ticket then FLEW from Denver to Chicago for the first meeting with Kemp. We spent 2-3 hrs designing my kitchen. I took pictures of my final choices. He said he would call me on Monday and send the quote. No quote, no call. On Friday, I called Home Depot. Kemp then called. I emailed him and said please send the quote. He sent the quote. Half the selections were wrong. I requested he send the corrected quote and sent him pictures of my final choices. He kept calling but no quote nor any emails were sent. I kept emailing as I was super busy at work and traveling and asked he just send the updated quote. I suggested he could send me pictures of the samples we reviewed on site if he was not sure what choices my pictures showed. Still nothing sent, no email nor updated quote. Then, Kemp's boss, Don Clements called me. He said he "heard I was not connecting with Kemp". He said, Kemp was new and was assigning Celina. That seemed ok. But he also said, the promo was "going away" Sunday and that I "had to have a call with her". I guess it's their way of ensuring they can "close the deal" as a phone meeting was not going to do anything more than emails would. Celina (Garcia?) t called me; we spoke and set app't. I sent her my choices for countertop, backsplash and cabinets. She said she could get the measurements from Kemp. She sent me pictures back that were not my choices again She said she did not have enough to do a quote. I said I had already spent so much time with her and her colleagues and was really tired after a long week (it was getting late on a Friday), could she confirm my choices (sent them again) and that is was better for me if we do this on email. She texted me saying she was so busy. I said I really would like to do this over email. She then texted me: "You are unpleasant". No quote. I emailed Don her response to me and asked if someone could please send me the quote. No response Friday, Saturday or Sunday. It's 3 days later, Monday, no response, no quote. I looked at Home Depot's site and they're advertising a new promo. I cannot believe I wasted 3 weeks trying to simply get a quote for countertop, backsplash, cabinets and a sink for which I sent pictures of my choices 3 times. And now I am back at square 1. Do not waste your time. Go to a reputable contractor or company. Note: I have shopped at Home Depot for 30 yrs. This set of interactions was inexcusable.

Muy amables

With only the checkout open and no pro open, why would contractors shop here

This store is a disaster. Spoke to the manager multiple times about stock numbers being way off. The app shows 48 in stock and there are 3 damaged items on the shelf.

There is always cars completely blocking the fire lane like its a parking lot. Must be a huge violation.

Saw drug deals in the parting lot.

Security on her phone with her legs crossed.

Very knowledgeable and professional respond in a timely manner and quality work performed. Great service!

Had both my kitchen & bathroom remodeled and the wife & I were happy with the results. Excellent job.

Does not show up to scheduled appointments. Not professional.

The workers were very professional and answered all of my questions. They completed the job on time. Would definitely recommend.

Do not use this company, his worker tuckpointed my entrance with his fingers I could never reach mr.allen for the return of my 1,400.00 the worker told me he didn't know what he was doing

Do not use this contractor. This company is terrible. They don’t complete jobs, do incorrect work, provide cheap materials, get their workers from the daily temp service that are not licensed or bonded. They do not respond and lack customer service skills. They are all about getting money and not providing the services you contract them for. Whatever you choose they will put the opposite or something totally different. Stay away! Beware! After talking to others in the neighborhood that they have done business with, everyone is highly disappointed and have had to spend more money to hire contractors to come in and clean up their mess. For a Muslim family they are a bunch of scam artists.

I recently had some work done to the concrete in my backyard, I thought he knew what he was doing, But to my surprise, it started to crack after he put down some blacktop, Now it worst than it was before they started. He promise to make it right. and as of today 9/21/22 it's worst than what it was. and he refuse to answer my calls. be aware of this man service. I should not have had to stand over and watch them but it appears as though his crew needed supervision. I won't make that mistake again taking him to court to get some justice.

Quick, timely service on a no heat call

Customer service was nice and friendly.

Depressing, to install a 1000 dollar tankless heater 5000 dollar. 2400 to install 50 gallon tank. Prices to dag gone high.

Went in for a fridge and stove. They couldn't /can't deliver them when I want them too, but the gentleman in the appliances department (I think his name was Jeff) was so helpful, hope the rest of my visits go as splendid as he made it.

If you have to deliver to home Depot in Chicago,please study your route well and make sure that you know your truck height and the height of the bridges along your route.there are quite a few low bridges around Chicago.. Good luck 🤞.

Warm and helpful greeters. Good price on 50lb Morton anti-ice salt. $10! Can't beat it.

This is the first bad review I’ve ever written. Had an appointment scheduled to get an estimate on an insurance repair. Once they found out I needed a written estimate and that insurance would be involved, they basically stopped responding and did not show up for the appointment. I could understand not wanting to deal with insurance related situations, but that wasn’t communicated. They just ghosted me.