House Cleaning reviews in Chicago, Illinois

This company cleaned the windows of the building next door to my home. They placed a ladder on top of my plants in my front yard garden, and they walked all over the plants -- flattening/crushing them. When I confronted them about it, one of the crew members was very rude. All I wanted was an apology. Instead, I got 'Do what you need to do'. I called the office and talked to the office manager, Daniella. She was very polite, but didn't apologize. About 10 minutes later, one of the crew members (Juan) came over and apologized.

There's nothing the company can do to fix the damage that's been done to my garden. The plants are destroyed for this season, and I will just have to wait until next year to enjoy any of those flowers. A simple apology from all involved would have been enough to keep me from writing this negative review.

Recommendation to this company: knock on the doors of the neighbors and coordinate with them if you plan to walk on their property. I could have worked this out with them so that they could get to the windows they needed to without destroying my plants. And if you mess up, swallow your pride, admit that you made a mistake, and apologize.

This company cleaned the windows of my apartment building today. My apartment being on the top floor, I heard everything they did atop the roof above my apartment- from dropping heavy equipment, to all the expletives and cuss words that followed. They also kept ramming against the windows extremely loudly which was disruptive to the work call I was on. I can't fathom why cleaning windows would require almost hammering into them.

1 star for the horrendous work ethic.

I have hired this company in the past to clean the interior of my windows (I have 15, 8’ x 4’ windows) and just had them out again, long overdue. I am very particular about my home and this crew of 3 couldn’t have been more careful and respectful of me and my home, while doing an impeccable job of cleaning the windows. What a difference! They did a fantastic job and it was well worth the money.

We use them every year for our living room couch and ottoman. Always quick to respond to scheduling, always arrives on time. Quick work and super professional, and great pricing. Will always be our go to!

Zach and Jose were great! They were professional, punctual, and so nice to work with. My couch and rugs look amazing. Will definitely be using them again!

Fourth time Carpet Cleaning Group has come to the rescue. Service and staff excellent. Zack is a standout.

The team did an outstanding job cleaning 3 of our area rugs. They are all over 5 years old and now they look new again. Really efficient and reasonably priced service. We will definitely use Carpet Cleaning Group again and would recommend to others with zero hesitation.

I was worried about my vintage wool rug getting damaged during a professional cleaning, but they took great care of it and did a great job! The team was prompt, communicative about pickup/delivery times, and lifted my HEAVY dining room table to get the rug centered just the way I had it before. They also custom cut a rug pad for us for a reasonable price.

We have used the Carpet Cleaning Group for many years. They have met or exceeded my expectations with a professionalism I appreciate. They show up on time, are respectful of our home furnishings and leave the carpeting looking like new. They have also cleaned area rugs and our couches.

They were great. My last cleaners broke 2 pieces of my furniture. This service was careful, quick and reasonable. The technicians were polite and friendly

CCG always does great work be- it in carpets, upholstered furniture or outdoor furniture! David and his assistant did a wonderful job recently cleaning our large U-shaped sectional!

David did an amazing job with our rental property. We thought there were some stains that were permanent, but David was able to get rid of them. Will definitely be using Carpet Cleaning Group in the future.

Zach and his coworker were very professional. Called me prior to notify me of their arrival and set the expectations. Very friendly both when delivering the rug. Both guys are an asset to the company.

David and his teammate were great! They were friendly, helpful, and efficient, and our couches look like new after the cleaning! Thank you Carpet Cleaning Group!

I have them clean all our carpets and upholstery every 6 months. I have used them for years. They always do a great job. Very professional. The price has risen considerably in the last year (more than $100), but not sure why.

I'm a regular customer of CCG and they always deliver top notch service and customer care! I had my L sectional couch and bedroom carpet, along with an area rug cleaned, sanitized and deodorized. After the cleaning, my house feels like a brand new home! Zach and Valeria were the technicians that came out and they did a thorough and wonderful job. Will definitely use them again in the future.

This was the greatest service! They got all my stains out and were a pleasure to have in my home. Zach and Dave were the best! I would like to have them back every season for a clean fresh home!

I’ve used them twice once when I left an apartment with mold and the second time to treat wine stains. Both times my rug came out amazing and stain free. Highly recommend!

I had my carpets cleaned today by Zach and Dave in my downtown condo, and they were absolutely fantastic! They were punctual, professional, and did an incredible job. My carpets look brand new. I highly recommend their services. Thank you, Zach and Dave!

Zachary and Jose both did an excellent job cleaning my sectional. They brought their own equipment and carefully steam my sectional. They wore shoe covers inside my house which I thought was very respectful. My sectional is very clean after. I highly recommend this company! Note: this is my 3rd time using this company and everytime they did an excellent job.

Zach and Herman came out today and were great! Very professional, thorough and good communication. I’ll be working with them again!