HVAC reviews in Chicago, Illinois

They were extremely assistive and had everything on hand. The service was incredibly quick and I left with exactly what I required.

The staff here are super helpful and provide quick service with always available support and warranty coverage. I highly endorse this company!

Quick service from a local company, arrived at my doorstep in under 30 minutes after receiving the delivery.

Delivery service was decent until I had to deal with them dumping their trash on my trailer. As a truck driver, it's unacceptable to receive garbage, and we need our trailers cleaned for the next customer. It seems like they'd be better off using their own dumpster rather than relying on convenience over cleanliness.

Abysmal customer service. This company left my elderly mother without heat over the weekend, only to return on Monday with a new "installation" fee of $400. What they didn't disclose was that the unit was actually used, not new as claimed. When confronted, they yelled at her, despite being the one who had installed it incorrectly in the first place. The whole experience has been appalling and I would strongly advise others to avoid this company.

Great job with the customer service! Thanks.

Our experience was refreshingly straightforward and genuinely kind-hearted - we'd definitely suggest them.

Fast, courteous, low-cost solution.

A very positive experience with a great team who were very understanding and respectful.

I've been with Anthony's Heating & Co for two years and I'd give it a 5-star rating. Their reliability has been top-notch - thanks for being there when I need you.

I had a bad experience with these guys. They installed my AC unit three years ago, but I've been dealing with problems ever since the summers roll around. It's been a real headache - every year, things get worse just when I need them most.

I recently had a disastrous experience with this company. I've used them before without any issues, but this time felt like they were trying to take advantage of me. The estimate was way off, as it usually is with them, and the final bill was even more outrageous.

The service technician came out and made things worse by misdiagnosing the problem. Instead of fixing the issue, he charged me $700 for a temporary solution that lasted only one day. By the next morning, my AC was back to 80 degrees in the house, and it wasn't working at all. I had pointed this out from the start, suggesting that the fan motor might be the problem, but he insisted on something else.

We went along with his diagnosis, which led to a freon fill and hard start of the compressor, only for him to confirm later that it was indeed the original issue I suspected. To make matters worse, he then tried to charge me an additional $1000 to replace a part that costs only $80. It's like they're trying to nickel-and-dime people.

To add insult to injury, I asked to pay using a different account, and the lady in the home office assured me it would work. However, no one ever followed up, and the charge went through on the wrong account anyway. This whole experience cost me three days of no AC, which was particularly tough with kids and a sick wife.

My advice is clear: stay away from this company at all costs.

I recently had a furnace and AC replacement done by this company, which was a year after my previous AC installation costing over $4,000. A routine check-up was scheduled for a Tuesday appointment, but the technician failed to show up or even call me. I didn't get back to him because I was home all day.

A week later, he rescheduled for another day and informed me that I'd be only 5 minutes away from work, so it would've been convenient if he waited for a couple of minutes with my mom and husband at home. However, when he arrived, he became demanding and asked my husband to pay him $160 without even entering the house.

The technician's behavior was unacceptable and rude. He left after waiting for a short period because he couldn't wait any longer. When I called back to reschedule, my mom told him that we were home anyway. In response, he claimed we were wasting his time and gas, and since our AC was only replaced last year, we wouldn't have the warranty.

The poor customer service from this company is infuriating. Do not waste your money on them - avoid calling at all costs!

I've relied on this company for six years, but a recent visit was a disappointment. The initial response was unhelpful, leaving me waiting for weeks before someone arrived to service my unit. The final result is that it's running poorly now. To add insult to injury, the "manager", Mark, was abhorrently rude and dismissive. I won't be using them again - they're not worth the investment.

I had a motor issue with my furnace in January 2022. The customer service at Anthony's was top-notch from start to finish. I called at 7:30 AM and received a callback just 15 minutes later. A two-person team arrived promptly, and by 4:00 PM, they'd replaced the old unit and restored heat to my home. Mark returned last Wednesday for a pre-season inspection, ensuring everything was in order. After using their services for over a year, I'm giving them a 5-star rating for reliability, professionalism, and customer care. The team's friendliness, respect, and efficiency made all the difference – thank you!

The company just billed us $923 after initially quoting $500 earlier in the day. Mark was extremely rude to my husband over the phone, which is completely unacceptable given there are plenty of other companies that offer similar services. The issue was resolved in 40 minutes, but we were charged three hours' worth of labor time. Avoid this company unless you want to be taken advantage of.

The service provider gets three stars because the staff is unprofessional and difficult to deal with. The management seems unwilling to address these issues, which only exacerbates the problem. It's disappointing that the supervisor, Mark, doesn't handle confrontations about employee misconduct effectively. His approach appears too lenient, allowing employees to behave poorly without consequence. This lack of accountability contributes to a negative experience for customers.

I've had issues with customer service at Anthony. Another reviewer described the company as having a problematic temperament, which aligns with my experience. The owner claims to be separate from Mark, but Mark's attitude is a reflection of the business as a whole. Until there are changes in management or ownership, I would recommend avoiding Anthony for services.

Save yourself the hassle.

Good value for money and exceeded expectations.

Very pleased with the service - the technician was extremely professional.