HVAC reviews in Chicago, Illinois

Rory is by far the most knowledgeable and honest HVAC expert I've worked with. His extensive teaching background has clearly given him exceptional skills, which he showcases at fair prices. He won over all but one unit owner in my building, a testament to his professionalism.

Rory's a top-notch pro who gets it right - always on time, transparent, and genuinely cares about his customers. Not easy to find someone with this level of integrity.

We just swapped out our AC for a heat pump to cut gas bills during winter. The guys from Northwind did an awesome job - they had everything installed in one day without any hassle. They're really smart and nice to deal with, too.

Rory knows his stuff when it comes to heating and cooling systems. He got the job done right on schedule, even finishing ahead of time. The new smart thermostat makes a big difference in this unpredictable spring weather in Chicago. Rory was considerate of our space, covering everything with tarps and taking care of old equipment for recycling. The Bosch heat pump is performing well and should help us save on utilities. Overall, we're satisfied with the service and think it'll pay off in the long run.

We had to replace both AC units in the summer and furnace in fall. We used Rory from Northwind twice, each time needing it quick. He showed up on schedule, delivered good service, and did a fair price. Both times we needed fast installs and they were done within two days. Would definitely use them again.

Rory is a straightforward and trustworthy professional who prioritizes your needs over selling extras. He has in-depth knowledge of modern HVAC systems, particularly those with enhanced energy efficiency features, which sets him apart from others. His honesty and genuineness make him an excellent choice for anyone seeking reliable service.

This business owner stands out from others in the industry because he actually listens to his customers and collaborates with them. Unlike many other contractors who just take advantage of people, Rory worked with me to identify and fix the airflow issue on my first floor.

Here's what happened:

The airflow to my first floor was severely inadequate, leading the previous owner to install an electric wall heater as a temporary solution. I suspected that something could be fixed because other units in similar layouts were working fine. However, I had trouble getting other HVAC companies to take a look, with some quoting absurd prices and others claiming they couldn't tackle the job.

I attended a workshop at the rebuilding exchange where Rory's company was participating, but he offered me a consultation instead. Other companies were pushing for major overhauls of my entire home's airflow system, even though the other floors were functioning properly. When I worked with Rory, we opened up some walls and quickly discovered the root problem.

I was able to do some preliminary demo work, and by the end of the day, Rory had installed the new ducting. We experimented with different configurations to get the airflow just right. As a result, I no longer need that electric wall heater and saved thousands of dollars on unnecessary work.

If you're considering hiring an HVAC contractor, don't bother with others who just care about making a quick profit. They won't take the time to understand your issue and will likely try to rip you off. Rory is one of those rare professionals who genuinely cares about his customers and will work with them to find a solution that works.

We were misled by our usual HVAC contractor during routine maintenance, who insisted we drain and recharge our entire system to remove impurities - a costly endeavor. A friend's advice led us to seek a second opinion from Northwind, which proved wise. Rory responded promptly, visited our home, inspected the system briefly, and informed us there was nothing amiss. He advised us to save money by not making unnecessary repairs. His explanation was clear and he conducted himself with professionalism. We're glad we chose Northwind; we'll definitely use their services again in the future.

I had a great experience with this company, thanks to their representative who explained all my options clearly and worked with me on pricing. They booked, scheduled, and installed my furnace and air con quickly - everything was done within ten days of the estimate. No problems and I'll definitely be back when needed.

Rory from Northwind was spot on - he responded promptly and efficiently, even after another contractor had messed up my system. He took the time to thoroughly assess the issue and explained everything clearly. His patience was impressive, especially given I wasn't exactly tech-savvy. The next day's follow-up visit was a bonus. Now that it's fixed, my AC is working great. No regrets about choosing Northwind - if only I'd done it sooner.

Rory's team has impressive expertise in heat pumps, hybrids, and cutting-edge tech. They're knowledgeable, professional, and a breeze to deal with. Pricing is reasonable too. If you're looking for reliable service, they're worth considering for your upcoming project.

Rory explained my hybrid installation options clearly and his team executed the job efficiently despite worsening weather conditions. Excellent communication and a fair price made for a positive experience.

I had a great experience with Northwind, thanks to Rory's exceptional service. I'm the condo owner in Wrigleyville who recently needed urgent AC repairs. On a Sunday evening in July, my tenant called me, and I was quoted a steep price from a major HVAC company. However, Rory responded almost instantly, showing his professionalism and courtesy. He arranged for an estimate the next day within hours, which impressed me.

Rory's expertise and straightforward approach put me at ease. What struck me was his eco-friendly stance and teaching classes on HVAC repair – this demonstrated his genuine interest in doing things right. His quote was much more reasonable than what I'd been given earlier. Throughout the process, Rory remained communicative and responsive. He truly exceeded expectations, making Northwind a highly recommended service.

Rory saved the day for me. A botched Bosch heat pump installation by a subcontractor was on my hands, but Rory sprang into action. He quickly identified multiple issues with the setup and got to work right away. He kept me informed throughout the process, explaining everything clearly and doing a top-notch job. After things cooled down, he came back months later to check the refrigerant levels - just to make sure I was good to go. Rory genuinely cares about his customers and goes above and beyond. He's one of the few HVAC pros in Chicago who truly gets heat pumps right.

I had a flawless experience working with Northwind from start to finish. The initial meeting was thorough, and a comprehensive proposal was presented by the end of the day. Pricing was reasonable and fair. Communication throughout the process was prompt and efficient.

The scope of work involved reinstalling HVAC zones and controls that had been removed, as well as hooking up an existing heat pump, which had previously only been installed as an A/C unit. The installers demonstrated expertise, with Rory leading the charge and Fernando assisting.

The finished product is now functioning exactly as it should. What impressed me most was the attention to detail, with everything left in its original state and cleaned up spotlessly. I found Rory to be extremely pleasant to work with, offering sound advice and explaining his reasoning behind each step.

One minor adjustment was needed, which was quickly resolved without any issues. It's rare to come across a company that delivers on their promises, especially when it comes to people who are both skilled and courteous. Northwind has earned my respect for its professionalism and timeliness. I would highly recommend this team, and I extend my gratitude to Rory and Fernando for a job well done.

I recently had Northwind H&AC install my new heat pump system, which came with a Bosch furnace, last month. The experience was exceptional due to the kindness of Rory, the owner, who went above and beyond by setting up a window unit before our scheduled appointment to ensure we could weather the impending heat wave safely - especially considering my health concerns. I appreciate that this company partners with a specialized recycler for responsible disposal. While 12 years is needed to assess the long-term quality of their products and installation, I have every reason to trust them and would highly recommend this business.

I recently had an HVAC system that was well past its prime. Taking advantage of rebate and tax credits for heat pumps made sense, so I got three quotes. Rory's was by far the most reasonable - he clearly knows his stuff. The other guys didn't seem to understand what they were talking about. Now that my new heat pump is up and running, it's been a huge improvement. It's much quieter than my old system, both inside and out. Plus, it starts faster. I'm looking forward to enjoying the benefits as summer rolls around.

I had a great experience with Rory's HVAC service, which upgraded my old system to an eco-friendly heat pump and gas furnace. He broke down the options in plain language, making it easy to understand what I was getting. The new system was up and running quickly, just in time for a hot weekend. Rory's team communicated well and showed respect for my home. My friend also had positive experiences with him when he installed heat pumps in her own house, which reinforced my confidence in his work.

We hired Northwind HVAC to fix our Heat-pump system, which was previously diagnosed as completely faulty by another contractor. We reached out to Rory, who's our go-to expert, and he came on site to assess the issue. He found that some key components weren't set up correctly according to the manufacturer's specs. After making the necessary adjustments, we saw a significant improvement in performance.

Initially, we were under the impression that the system was beyond repair, but Rory proved us wrong. His expertise and honesty shone through as he recommended optimal settings for our heat pump system. The homeowner is now thrilled with the results and doesn't want to replace the system under warranty. I'm impressed with Rory's work and would highly recommend Northwind HVAC for their heat pump installations and service calls.

I recently had the pleasure of working with a team at Northwind Heating and Air Conditioning, led by someone who knows their stuff when it comes to HVAC systems. From start to finish, my experience was top-notch.

This person's knowledge is impressive, and they took the time to figure out what I needed, providing solutions that fit within my budget. Their passion for their work shines through, and it's clear they genuinely care about customers.

The installation process went smoothly. The team showed up on time, got the job done efficiently, and left my place clean when they were finished. They were respectful, professional, and answered all my questions without any hassle. It's not often you find a company that combines technical expertise with good customer service, but Northwind does it well.

Since the installation, I've noticed a big difference in how comfortable my home is. The system runs quietly and efficiently now, and I can already feel the impact on my energy bills. This person also gave me some useful tips for keeping my system running long-term.

If you're looking for an HVAC company that prioritizes quality, integrity, and customer satisfaction, don't look any further than Northwind Heating and Air Conditioning. The team here is among the best in the business, and I'll definitely be recommending them to anyone who will listen.

Rory delivered high-quality service, combining professionalism with excellent communication skills. He went above and beyond by taking the necessary precautions, explaining systems and options clearly, and offered fair pricing. I trust his work and plan to use him again.