HVAC reviews in Chicago, Illinois

Horizon Heating & Air Conditioning Co. fixed my geothermal system after a previous company failed, which they couldn't resolve. The technician was polite, competent and took the time to explain the work needed. I'll choose them for any future heating or cooling needs.

I hired this company to service my heater, expecting a one-time payment of $149.00 three times a year. However, when the technician arrived, he simply lit the pilot light and declared the unit was functioning properly. Instead of honoring the quoted price, they charged me more through my credit card. I'm extremely dissatisfied with their honesty and trustworthiness. Their misleading practices are unacceptable and have left a bad taste. I'm reporting them to the Attorney General's office because this behavior is not only deceitful but also likely to be repeated on other customers.

Eric from Horizon Heating & Air Conditioning did a great job with the repair service. He was very polite and explained everything clearly, including what went wrong and how to fix it. The solution wasn't cheap but we needed it. We'll definitely call Eric again - he's now at the top of our list for future services.

We had a great experience with Horizon Heating & Air Conditioning Co. The installation of our new Carrier Infinity system was completed efficiently, within a day. They were professional, courteous, and tidy. We're very pleased with the outcome and would definitely use them again in the future.

My HVAC work was done by Horizon Heating & Air Conditioning a while ago, it's still running well. They check in annually. I appreciate their honesty and reliability. They're trustworthy - that's why I suggest them to others.

Horizon Heating & Air Conditioning Co. installed an A/C at our place three weeks ago. The team was exceptionally thorough and competent, completing the job impressively quickly. We're extremely pleased with the outcome. Their work is top-notch, making them a solid choice for anyone seeking reliable installation and maintenance services.

We've found Horizon Heating & Air Conditioning Co. to be exceptionally polite, competent, and kind. Their staff is always prompt and transparent in their work. Unlike many others, they don't try to upsell or take advantage of customers. They're fair and honest, making them an excellent choice for anyone seeking reliable service without unnecessary hassle.

Horizon Heating & Air Conditioning Co. consistently delivers excellent service for us. In 2015, they installed a new HVAC system that has significantly reduced our heating and cooling bills. Their maintenance team also excels, with Eric visiting our home this morning providing top-notch checks on the furnace. We highly recommend them to anyone looking for reliable service.

Quick and efficient installation for my new thermostat left me impressed and my home feeling just right.

You came out on a Friday evening and nailed it - huge props for the weekend fix. Eric was top-notch, kept me in the loop every step of the way, and had a smile plastered on his face when he showed up. Work was done efficiently and thoroughly. The furnace is working smoothly and so is the AC after its repair. I'll definitely be recommending you to anyone who'll listen.

The repair job took less than an hour to complete and the finished result looks brand new. The technician was polite, worked quickly, and cleaned up afterwards.

The technician showed up on time and did a meticulous job inspecting all aspects. The air con feels fresh and runs better than before, giving me confidence to hire them again for reliable service.

This company delivered a flawless experience. The technician arrived promptly, disassembled my old AC unit with ease, and completed the job within a remarkably short time frame. Their professionalism was evident in every aspect of the process, including thorough explanations of each step. I was impressed by their focus on detail and commitment to leaving my home spotless. Overall, they possess a high level of expertise in HVAC work and I highly recommend them for any heating or cooling needs.

Paying $99 got me a visit from a tech who told me the entire system needs replacing at $1,200 plus labor - now another company fixed my issue for less than 2 hours after I called them. It turned out a loose cable was causing the problem.

Our tech showed up right away and did a great job. They figured out the problem and broke it down for us in detail. Even though we didn't end up fixing it yet, they told us all about what went wrong and how to fix it. We appreciate their honesty and would recommend them to others.

We've had nothing but great experiences with this company. The staff is incredibly responsive and genuinely cares about customer satisfaction. The installation process was efficient and done by experienced professionals. Overall, a very positive experience with these individuals.

Joe arrived on schedule and was very professional. He walked me through every step, explaining what he was doing and why. When issues arose, he identified them clearly and presented options with their benefits and drawbacks - no pressure to choose one over the other.

I'd definitely recommend this company to others - they're very affordable and deliver solid work. The technician, James, came across as super respectful and knowledgeable, did a fantastic job, and I'd wholeheartedly endorse them.

Very satisfied with the service provided today. Got a fast response to our air con issue and both the phone rep and technician were pleasant and competent, definitely recommend this company.

I had a disastrous experience with this company, which may not even be legitimate. They're essentially connecting customers with local HVAC repairmen on an as-needed basis. I mistakenly thought they were based in Chicago, but that turned out to be a mistake. The dispatcher failed to follow my instructions, and the technician showed up, took one glance at the issue, and left without fixing it. What's even more shocking is that their customer service is outsourced overseas, making it impossible to get help from anyone when something goes wrong. I'm still waiting for a solution 5 days after calling them - no heat in my home and no end in sight.

We called them when our AC stopped working in the middle of a heatwave and they arrived the same day. Their technician fixed it super fast. We're really glad they could get to us so quickly, especially during that emergency. They did an excellent job - we'd definitely use them again.