HVAC reviews in Chicago, Illinois

I had a fantastic experience with Sean and the entire Hollub team - their communication was top-notch, they're incredibly knowledgeable, and even spotted an issue that wasn't immediately apparent during installation! They came back for a second visit to ensure everything was done correctly, and I appreciated their professionalism and consideration of my space.

The customer felt disrespected when speaking with someone at the reception desk to reschedule an appointment. The conversation quickly turned sour as a second individual took over the phone without introduction, coming across as dismissive and abrasive. The tone was intimidating, making it impossible for the customer to maintain their composure. To avoid further escalation, they ended the call abruptly. It's clear that this person needs significant improvement in customer service skills, as well as emotional intelligence and conflict resolution techniques. Their behavior raises concerns about their mental state, suggesting a need for personal growth and development.

Scheduled a furnace cleaning for a Wednesday morning window, expecting a quick fix within that time frame. However, when the dispatcher called to inform us there was still half an hour left and they had a technician available, we were told we'd have to pay extra to get the job done on the same day.

Apparently, this tech already had a long 8-hour shift, so we were being asked to shell out more cash to complete our service within our scheduled window. I pushed back, questioning why this was necessary and unwilling to pay the additional fee. When offered an alternative - having the work rescheduled for the next day - I insisted on getting it done as soon as possible.

The representative seemed unconcerned with my frustration, failing to apologize or show any willingness to find a solution that worked for both me and the company. Instead, she gave me excuses about storms earlier in the week and then bluntly told me her business wasn't interested in working with management companies like mine. She ended the conversation by advising I should look elsewhere.

Throughout this interaction, her attitude was dismissive and rude, which is unacceptable for a customer service representative - especially one claiming to be the owner of the company. Do not use this service if you value your time and being treated as a paying customer.

The service received a very slow start, taking ages to schedule a technician after initial contact. Once the tech arrived, however, they did a solid job fixing the AC - which was essential given the sweltering heat. Despite being a long-time customer (thanks to my condo association's endorsement), I won't be using this company again due to their slow response time.

Sean and his team from Hollub did a top-notch job setting up and installing our new AC unit, taking care of the necessary permits. They also repaired a noisy furnace motor while working on it. If you need someone to get the job done right, Sean is your best bet.

I've called Hollub Heating twice in the past few months for different issues, and both times they showed great flexibility and responsiveness. One technician handled both visits, coming out on time and being friendly, knowledgeable, and methodical. They truly exceeded my expectations - I highly recommend them!

I needed emergency plumbing services before a heat wave and the company delivered. They fit me in the next day, gave me a 30-minute warning, and the technician arrived promptly. The individual was courteous, efficient, and resolved multiple issues quickly. I was extremely satisfied with the service, especially considering it was an emergency.

I hired Hollub to fix an AC issue in a rental property, which they handled promptly. However, things took a turn for the worse when my tenants tried turning on the heat for the first time and it didn't work. I investigated the issue myself, only to discover that three wires were partially disconnected inside the boiler - a setup that looked like they were connected but wasn't providing enough power.

I contacted Hollub and spoke with someone who identified himself as Shawn. When I explained the problem, he became defensive and blamed my tenants for sabotage. At this point, I was willing to consider that the technician might have made an honest mistake, especially since he couldn't locate a crucial component in the same room where the boiler was located. The wire connections were still intact, which suggested that someone had deliberately removed them.

After speaking with Shawn and witnessing his reaction, I'm certain that this was intentional. It's clear that someone had tampered with the wiring, and the fact that the connections weren't worn out further supports this conclusion. Unfortunately, my experience with Hollub has been extremely disappointing, and I would advise others to avoid them as well.

I recently had someone from Hollub assess the issues with my steam boiler system, which was experiencing increased banging. They provided a quote for the repair of a couple pipes and the replacement of a pressure device at around $2k. The technician claimed that the device was too powerful for a 2-unit building. Given that Hollub installed the boiler, it's questionable whether they chose the right pressure device.

I requested a quote to determine if the cost of this repair outweighed the potential conversion to a forced air system. A few months later, I received a bill for the technician's visit to provide the original quote without seeing my own quote for the overhaul. Despite numerous calls, I was unable to get any resolution or understanding behind this charge.

As an existing customer, it seems unreasonable that I'm being charged for a service I've already requested. However, I had no issues paying for the repair work or potential replacement of the entire boiler system. Unfortunately, the company's handling of this situation has left me with a negative impression.

The owner's response to my concerns was unhelpful and dismissive. When I spoke to her, she was reluctant to address the issue, suggested hanging up on me multiple times, stated that my payment history was imperfect, refused to get the technician involved in the conversation, and ultimately claimed that the bill would be sent to collections before ending the call. It's puzzling why a company would prioritize collecting a charge over maintaining a relationship with an existing customer who continues to request service. As a result, I've decided to take my business elsewhere.

They were upfront and assistive. Changed our filter, avoided an extra visit. The fix worked, they checked in the following day to ensure everything was okay. Would consider them again for any future issues with our heating/cooling system.

The old heating vent motors had finally given out - time to call in the experts. I scheduled a visit with Hollub and everything went smoothly from there on out. The new motors were installed, the fans got a good scrubbing, and now I'm looking forward to cozy winters ahead. Kudos to Sean and Mike for delivering top-notch service that was both prompt and reliable.

It was a pleasure working with this company. I'm based outside Chicago but own a condo in the West Loop that had heating issues. We discussed over the phone and they set up a service call. The process was smooth and professional, with the repair completed efficiently. The cost was fair for the work done, and I'd be happy to use them again when needed.

I appreciated Hollub Heating, Inc.'s flexibility in traveling to my location after I purchased their product. It's surprising that another company had no issue with visiting me initially, but then became uncooperative when it came to servicing the unit. The technician sent by Hollub arrived promptly and was courteous. Their service was top-notch. Thanks for going above and beyond.

We needed urgent assistance with our faulty hot water heater and Hollub responded promptly, sending a technician on the same day to diagnose the issue. A replacement was installed the following day and everything's working as expected. Their service has left a positive impression - they're a reliable company to trust.

We own a condo in the West Loop, where our A/C issues needed fixing. Someone from the building suggested contacting Sean at Hollub. Replacing the condenser and coils came with a hefty bill, but I compared Hollub's quote to my friend in Michigan who runs an HVAC company - they were competitive. The installation was swift and done impeccably. What impressed me most was the professionalism. If you need reliable A/C work, I'd definitely recommend Sean at Hollub.

Sean was a pleasure to deal with. He was always available and kept us informed. Our old house needed some upgrades, specifically to energy-efficient equipment. We ended up replacing two furnaces and one air conditioner. The work was done efficiently and on schedule. They even helped us qualify for rebates from our utility company.

We're grateful to Hollab for saving us thousands. We had a heating issue in our condo and called Aircor because of their good Yelp reviews. However, they couldn't fix the problem after repairing the heater.

Two weeks later, we needed to call them again, only to be told that replacing the entire unit would cost around $3k. We got a second opinion and decided it was time for a change. That's when we reached out to Hollab Heating, who did our building's original work years ago. They were prompt, friendly, and arrived within 24 hours. It turned out they identified clogged insulation that was affecting the heater's performance – they removed it and now everything is working perfectly.

I've been working with Hollub for over two decades and this is the fourth furnace replacement I've had them do - the first three were in a multi-unit building I owned before moving into a townhome. The old blower motor on my 18-year-old furnace was on its last legs, but I decided it wasn't worth investing more money to repair something that was nearing the end of its lifespan.

The team walked me through all my options: repairing the motor, sticking with an equivalent model, or upgrading to a newer, more efficient one. They broke down the pros and cons of each so I could make an informed decision. I opted for the upgraded model, and it was installed in under 24 hours after I made the call.

Hollub's responsiveness and efficiency are top-notch - they got my heat turned on on one of the coldest days of the winter, no problem. The new furnace has been a game-changer, quieter and heating my home more efficiently at lower temperatures than my old one. That's why I'll continue to call Hollub, decade after decade, for reliable service at fair prices. It's also nice to support a family-owned business that truly cares about its customers.

I had a good experience with Sean from Hollub. From the start, he listened to my concerns about my old HVAC system and explained his thoughts on what might be causing the issue. He presented me with options that fit within my budget and worked efficiently to schedule the installation of a new one - which was nearing its 22-year lifespan anyway. I felt like Sean genuinely had my best interests at heart, didn't push any unnecessary upgrades, and treated me as a valued customer. What impressed me most was his commitment to honesty, an aspect that's often lacking in other companies.

I've been with Hollub for years, always satisfied with their prompt response and expertise. When my old heater gave out, I ordered a new one, which arrived on schedule. Two skilled technicians installed it efficiently, focusing on every aspect of the job. Their professionalism and attention to detail impressed me. I'd recommend Hollub for any HVAC needs, based on their reliable service and quality workmanship.

Hollub recently installed a new furnace in my condo. Sean was instrumental in helping me choose the right model, presenting various options and prioritizing both energy efficiency and cost-effectiveness. He effectively guided me toward a suitable solution. The installation team was professional, courteous, and diligent about maintaining a clean workspace throughout the process. They kept me informed throughout the project and delivered high-quality results.

I would highly recommend Hollub for their excellent service and attention to detail.