HVAC reviews in Chicago, Illinois

Carrie is a fantastic manager who consistently puts in extra effort for all their customers. Luis is also a top-notch staff member who deserves recognition.

I've worked with this company for a long time and have consistently been impressed with their exceptional service and dedication to customer satisfaction.

If you need HVAC work done by a trade professional, this place is for you. They don't do sales to the public, but you can get great deals on good products. The staff is knowledgeable and helpful.

Our furnace stopped working, and our contractor connected us with Carmine from Johnston Supply. He searched across nine states for a replacement part that would take 12 weeks to arrive via AHS, but instead found it had been shipped overnight. Heat was restored in under 36 hours. Carmine's dedication to helping complete strangers is impressive.

I had a new furnace ignitor and sensor installed by Carmine Romano, who got the job done efficiently. He also offered to retrieve a possible pressure switch from another location since he was already heading that way - even though I didn't need it, his willingness was a nice touch.

Great experience with this company. Luis provided excellent assistance, thoroughly explaining the technology and offering support through their app and field resources. Impressed by their customer service approach, which seems to prioritize helping customers overcome issues. A standout aspect of my visit was Luis's helpfulness.

Outstanding service from Johnstone! As a newcomer to HVAC, I was riddled with uncertainty, yet their guidance has consistently provided clarity on my doubts and questions, even now they persist. Their patience in explaining procedures and best practices has greatly simplified the process for both myself and my clients. Appreciate their support!

Carmine was a top-notch store manager who consistently showed up to assist himself and our clients. When a product was out of stock, he went above and beyond to find alternatives or work towards getting it in for us. His help and commitment were greatly appreciated.

A new location that covers south and west customers has been a great addition for our business. The service we've received from the staff is also noteworthy, with Rolondo, Carmine, and Alex being particularly impressive. Based on my experience with these individuals, I'm confident that the entire team shares similar work ethics.

The company's multiple visits here have consistently delivered exactly what I needed, with an added bonus of valuable insights for my current project. Carmine provided exceptional assistance, ensuring I had everything required to complete today's work. The level of customer service and professionalism demonstrated is outstanding, making a significant positive impact on my day. Overall, the experience has been truly impressive.

We're consistently let down by the employees' mistakes when placing orders - they frequently provide the wrong items or fail to deliver everything we paid for. This not only wastes our time but also means we have to return or wait for a refund. The customer service is abysmal, with staff making it seem like it's our fault if they mess up. Today was no exception, as we received a defective item and were told refunds are not guaranteed.

This new site has been a great find for our business, catering to customers in the south and west. What stands out is the exceptional level of service provided by the personnel here. Working with Rolondo, Carmine, and Alex has been outstanding - their work ethic is consistently high, and I'm confident it's shared among all staff members. Thanks again to Racine for a top-notch experience so far.

This guy's got his heating and cooling covered - no fancy extras or sales pitches, just straight tradesman work to keep him safe. The crew is top-notch, knows their stuff, and won't rip you off on price. As a local guy from Milwaukee, he appreciates the fact they match up-and-coming tool prices better than big-box stores do.

Very impressive team with excellent communication skills. The warehouse stock is extensive, catering to various needs and brands. Rolando's commitment to exceptional customer care is outstanding - he consistently provides reliable assistance with a keen focus on meeting customers' expectations.

The company needs to improve employee training, especially for those dealing with customers who have disabilities. When I needed assistance on a rainy day, an employee observed my difficulty carrying items and did nothing to help, instead focusing on his own snack. This lack of concern felt inconsiderate.

The 87th street location still hasn't opened for public access, but it will be a bakery. We've completed all the electrical work here, including two hood installations and condenser units on the roof. The pipes are piped in, and wiring is mostly done - that's about where we stand now.

Great service from Mitch - he showed up on multiple holidays to resolve our water heater problem, taking an unusually high level of dedication to restoring hot water. His professionalism and work ethic were impressive, making it clear why you'd want to hire him again instantly. Overall, a top-notch experience that exceeded expectations.

The response to their issue was top-notch, and so were Mitch's customer service skills and work ethic - both exceptional. The whole process was seamless, thanks in large part to Mitch's professionalism.

USA Supply came through when I needed a new furnace - Mitch and his team were prompt and efficient, getting me back from the cold to warmth ASAP. There were some hiccups along the way, but they handled it with professionalism, even stepping out on a Sunday for free.

I'm sold on family-owned businesses and USA Supply delivers quality service. If you're looking for someone trustworthy, look no further.

I've had nothing but great experiences with Mitch at Citywide Supply & Service. When my old furnace's blower motor stopped working after 18 years, I tried to find a replacement online, but it wouldn't start even with the new part installed. I called Mitch and he suspected the control board might be the issue too - sometimes only one part needs fixing when something breaks down. Luckily, he had one in stock at his shop, and I was able to pick it up.

I went ahead and installed it myself, but then the blower motor still wouldn't work. I called Mitch again and this time he suggested cleaning the flame sensor really well. I did that and when I started the furnace, it ran perfectly - like new! The whole family is happy now that our house is warm again.

I learned a valuable lesson - you might be able to find cheaper parts online, but they often don't come with good customer support to help fix problems. Mitch was a lifesaver, though. He came through for me when I needed help and figured out what was wrong. For the extra cost of going to his shop and getting personalized service, it was totally worth it.

I'm not an HVAC expert by any means, but as a consumer trying to save money on expensive calls, Mitch helped me learn a thing or two while saving my wallet. I'll definitely go back to Citywide Supply & Service if I have more furnace issues in the future.

Citywide Supply & Service exceeded my expectations in every way. I reached out to them after a frustrating wait with another company - it took days to schedule an appointment with anyone. But when I called on a Friday evening, they responded promptly the next morning and got my A/C up and running quickly. The technician, Mitch, was courteous, reliable, and earned my trust.