HVAC reviews in Chicago, Illinois

Great service, saved me money. They broke down what was wrong and fixed it quickly - all in just 20 minutes. Plus, they gave me a shortcut to get the replacement part faster than going through them again. Considering I'd have to drive 50 minutes to their store anyway, it was worth the wait.

Here's a rewritten version of the review:

I got an emergency call at 11 PM, with my furnace failing in freezing temps - not ideal. I tried other places first, but they ignored me or forced me to wait for two on-site visits with hefty fees. Mitch answered, and what a relief! He had the exact part I needed right away and fixed my furnace within minutes. I was impressed by his professionalism and courtesy. It's a huge thank goodness that Citywide is there - thanks for saving the day!

Excellent HVAC services, we've been working with Mitch for a few years on regular maintenance. Prices are very competitive, but what's more impressive is the quality of service. Mitch is upfront about repair vs. replacement options and gets us fixed quickly when needed. His transparency and reliability have earned us loyalty - we wouldn't consider anyone else now.

This company truly deserves high praise! We've been loyal customers for years, having initially used the same HVAC company installed by our builder. Unfortunately, we were caught off guard when our furnace started losing heat on a Friday, prompting an emergency visit from Citywide on Saturday. Initially quoted $1500 to replace just one part, we were advised that replacing the entire furnace might be necessary.

After some research, we contacted Citywide and purchased the required part at a fraction of the original price - they even provided guidance on how to proceed. However, things turned out more complex than anticipated, requiring additional assistance and another part. Despite this, their team arrived promptly on Monday, quickly diagnosed the issue, and fixed our furnace for significantly less than $400.

The entire experience was exceptional, with friendly, professional staff who went above and beyond. Without hesitation, we highly recommend Citywide to everyone we know.

Our furnace gave out when the temperature finally dropped, hitting 13 degrees on a Saturday night. After some online research, we concluded that the problem was with the igniter and set out to find a replacement on a windy Sunday.

After hours of searching, we stumbled upon Citywide Supply and Service - a lifeline!

We're truly thankful for Mitch's exceptional service. He made the trip to his shop on a Sunday, opened it up just for us, and helped us pick out the correct part. Not only was he friendly, but he even offered us a drink while we waited! His dog Jack was an adorable bonus.

The part turned out to be OEM, which was reassuring. Mitch explained everything clearly and made sure we had the right item before sending us on our way. He even left his contact info handy, just in case we had any questions.

We were able to install the new part ourselves with just a 1/4 socket and some basic tools - what a relief! We saved ourselves a ton of cash by not hiring someone else.

In hindsight, it was well worth going with Citywide Supply and Service over a big-box store. Thanks again for your help, Mitch - we really appreciate it!

I've been consistently impressed with Mitch since our initial conversation to the completion of the work. The prices were reasonable, and the service was top-notch. They tackled my business's walk-in cooler repair promptly, arriving the next morning. When another issue arose, they returned for free repairs without hesitation. Their professionalism is exceptional. Given their reliability, I'll be working with Mitch going forward, and I'd highly recommend them to anyone needing quality tech support.

We've found a reliable service provider that will be our top choice from now on. On a Friday evening, I called Citywide Supply and Service and spoke with a friendly, knowledgeable representative named Mitch. My two floral coolers weren't cooling properly, and Mitch offered solutions and recommendations. The next morning, Mitchell arrived promptly and messaged us ahead of time to let us know his schedule. He was courteous, skilled, and took the time to explain the issues with our coolers in a clear manner. We appreciated the fair price and transparent approach throughout the experience. I highly recommend Citywide Supply and Service for all your HVAC and cooler needs – thanks, Mitch!

Needed urgent capacitor replacement after my brother's furnace fan gave out. Only one place was open outside regular hours, so I had to look around. The technician came through and sorted me out with a straightforward service. He arrived promptly, rang the doorbell as instructed, and took care of the issue.

We had a major issue with our AC system this morning - the capacitor failed completely. I was relieved to see that Citywide was open on what felt like an abandoned day, so I called them in a pinch. They managed to fit me in just as they were closing their doors within the hour. Mitch was friendly and accommodating, pulling out the necessary part while waiting for me to arrive. The technician got our unit up and running quickly, and we're extremely grateful. It's been a long time since I've found a reliable service like this - it was well worth the extra drive.

I recently had a fantastic experience with Citywide for my furnace replacement. After searching online, they were one of the first options I came across, and I'm glad I gave them a chance. From start to finish, their service was top-notch. Mitch provided an upfront quote, including installation, at a reasonable price, which fit perfectly with my schedule - next day install. Mike and Ron did the actual work, and they were efficient and professional. The new unit is installed correctly, and the area was spotless when they finished. I was impressed by their attention to detail and willingness to answer all my questions. Overall, I'm extremely satisfied with the work done and would highly recommend Citywide to anyone in need of furnace replacement services.

Citywide Supply & Service truly outshined on New Year's Eve when most businesses were closed. With a desperate need for a hot surface ignitor, they stepped up to the challenge. Upon arrival, I was greeted with exceptional customer service - a stark contrast from my expectations of holiday shutdowns. The staff was knowledgeable and displayed a genuine interest in assisting me.

What followed was even more impressive: despite another furnace issue on New Year's Day, Mitch responded promptly, completing the repair within an hour. His efficiency and pricing were remarkably fair, considering the urgency of the situation. I'm impressed by Citywide Supply & Service's commitment to customer satisfaction and trust them implicitly for my heating needs.

I recently had a positive experience with Citywide, which helped me resolve an issue with my boiler that was causing it to malfunction. The problem was that the pilot light wasn't igniting even though it was supposed to be on, and I suspected that there might be a more complex underlying issue. After trying some basic troubleshooting steps myself, I decided to call in a professional who could help me diagnose and fix the problem.

I found Mitch online and spoke with him this morning after he mentioned that he was available for a service call later in the day. He explained his schedule and assured me that he would be able to come to my home at a convenient time. When he arrived, I was impressed by his expertise and knowledge of boilers, which allowed him to quickly identify the issue.

The repair turned out not to require any parts replacement, so I only had to pay for a basic service call. I appreciate that Mitch was upfront about the costs and transparent throughout the process. His professionalism and honesty are traits that make it easy to trust a tradesperson. Overall, my experience with Citywide was very positive, and I would definitely consider hiring them again in the future if I have any further heating issues.

We've been relying on Citywide for years, and it's a family-run business that genuinely feels like home. The staff is always friendly and accommodating. We've had Mitch handle our repairs, which range from simple freon top-ups to full unit replacements at our rental property. Don't be misled by his youthful appearance - he knows his trade inside out! Regardless of who's communicating with him (myself or my husband), he's consistently easy to work with. What sets him apart is that he always provides honest, unbiased opinions and ensures we're making the most of our repair budget. They truly stand out from the crowd. Our last interaction was in June 2020 when he replaced a unit in our condo - he mentioned having expertise in commercial refrigeration, although I've never used his services for that area, I wouldn't hesitate to hire him again.

So I'm closing up my gelato shop on Christmas Day to prep for the next day, but when I go in, the cooler won't turn on. Luckily, Mitch from Citywide came highly recommended and answered my call on Christmas itself, scheduling a visit for the following day.

I've dealt with various HVAC and equipment repair guys before, but Mitch stands out as one of the few who truly delivers. He's not only prompt and affordable, but also takes the time to explain everything in detail. Not only did he replace our fan motor and fix the electrical issue, but he even gave the unit a thorough cleaning. His final bill was more than fair, considering the work involved. I highly recommend Mitch from Citywide – he's a rare gem in an industry often marked by poor service.

My mother-in-law's central air system went out last week, and a company was going to charge her $2000 for a blower motor install. I was shocked by the estimate and started researching the issue and companies involved.

On a Sunday when most businesses are closed, Mitch answered my call and was willing to meet me at his place to discuss the problem. I did some research and found out that the blower needed to be ordered, which would've cost much more than what we were quoted. He offered to get the part for us at a significantly lower price.

He also suggested considering a new unit due to its age and no longer being under warranty. On his way home the next day, Mitch stopped by my mother-in-law's place again and provided an estimate for replacing her entire unit, which was roughly comparable to the initial quote from another company.

In the end, she decided to go with a new unit and was pleased to know that Mitch and Mark would return at 8am the next morning for the installation.

I'm grateful for Mitch's professionalism and great service, especially considering the price. If you need work done on your HVAC system, I highly recommend calling them - you won't regret it!

Mitch has been top-notch in addressing my commercial refrigeration concerns. He arrives promptly, delivers excellent service, demonstrates thorough product knowledge, offers sound maintenance guidance, and maintains open lines of communication. His professionalism makes him an indispensable asset; I highly recommend him to anyone seeking reliable support.

They claim to offer around-the-clock support, but their customer service is non-existent - no one answers phone calls or returns messages. Showing up at the store requires an appointment anyway.

The 24/7 guarantee meant nothing when no one picked up at 10pm, and the voicemail was full. It's astonishing how quickly things can fall apart when it comes to customer service. You'd think a simple change or notification would be enough, but apparently not. I wish everyone well in this chaotic time, but it's disappointing that such a basic expectation wasn't met.

It was freezing outside at -22 degrees, so I needed help pronto. I called around looking for a furnace draft inducer blower, but every place said they couldn't do the installation themselves. That's not exactly what I wanted to hear with a 2-year-old daughter waiting. In a hurry, I decided to take my business elsewhere. Luckily, Mitch at CityWide Supply and Services came through. He took one look at my old part and asked me to send him a picture so he could verify it was the right fit. You can tell this is a local, no-nonsense kind of place that genuinely cares about its customers. I'm extremely pleased with the service, and I wouldn't hesitate recommending Mitch or CityWide Supply for all my heating and cooling needs in the future.

Mitch and his team are excellent. They handled an emergency HVAC issue quickly, which was a huge relief. What impressed me most is their transparency - Mitch has extensive knowledge of HVACs and only recommends what's necessary. Unlike some other companies, they don't push for unnecessary repairs or replacements. The technicians arrived on time and were courteous. I've found my go-to HVAC provider; I'd highly recommend them.

Mitch did a great job right off the bat. He asked all the right questions and got our new furnace installed fast. The whole crew showed up on time and did the work efficiently. We'd be happy to have him back, and so should others.