HVAC reviews in Chicago, Illinois

Mitch and his team are top-notch for heating and cooling. They genuinely care about their community and deliver quality work. Recently, Mitch visited our home to assess the upstairs unit and vents after a quick call, which was greatly appreciated given our proximity. The unit is now running more smoothly than it has in a while. This company is known for its kindness, expertise, and local focus.

Citywide Supply genuinely exceeded our expectations with their exceptional service and advice. Despite their small-town appearance, they delivered top-notch treatment with honesty, thoroughness, and patience. What impressed us most was their willingness to walk us through a complex furnace issue over multiple phone calls and texts – an impressive feat considering it was a Sunday.

Mitch, in particular, deserves kudos for his help in resolving our issue. His expertise and communication skills were invaluable in getting our 15-year-old furnace up and running again until we could obtain the necessary replacement parts. We've had issues with our blower motor before, also on a Sunday, and Mitch's speedy response and efficient delivery of the new part made all the difference.

We're grateful for Citywide Supply's excellent service, especially when it comes to addressing our ongoing furnace problems. Their commitment to answering questions, providing prompt solutions, and delivering parts quickly has been truly impressive.

From the moment I reached out to Citywide Supply and Service, they delivered timely, professional service that set the tone for an excellent experience. Connor consistently impressed me with his work, addressing my issues efficiently on not one, but two occasions outside of regular business hours. He's transparent about what's happening and explains the solution clearly, which is a big plus. What really stands out is that he combines expertise with trustworthiness – it's reassuring to know I can count on him for any HVAC concerns. Going forward, I'm confident in his ability to handle my needs, and I won't hesitate to call Citywide Supply and Service whenever issues arise.

I had a major misdiagnosis by another company, but Mitch took the time to listen and figure out what was wrong. He asked smart questions and nailed it over the phone. When Connor showed up, I liked him - he was friendly, knew his stuff, and did a top-notch job. The rates were fair and the work was excellent. All in all, a very positive experience. I'd highly recommend this company to anyone needing help.

Citywide Supply and Service stepped up when we really needed them. We contacted them late on Christmas Eve, and they arrived promptly an hour later. Their owner, Mitch, assessed the issue quickly and got to work right away. He was courteous and accommodating, understanding our tight schedule with it being a busy holiday afternoon. We're extremely satisfied with their service and will undoubtedly be using them again in the future.

I hired this company to fix a commercial walk-in cooler with a faulty door. The person I spoke to, Mitch, was courteous and took good care of the job from start to finish. He adjusted the door to fit my old unit's unique dimensions and installed it smoothly. I won't go into all the specifics here, but rest assured their work meets high standards. Their service is reliable and trustworthy - I highly recommend them; they never disappoint.

Hands down, Citywide has exceeded my expectations. They even carry rare parts for my vintage Goodman furnace, which was a huge relief. Their prices are spot on too. What really impressed me was their willingness to accommodate a late-night inquiry - I called on a Saturday and they responded promptly, asking if I wanted to swing by to grab the part. This place is top-notch, offering 24/7 access to HVAC parts that no other shop in this city or state can match.

We've got two furnaces and two air conditioning units, but just when the weather's going back and forth between hot and cold, one of each bites the bullet. I called Citywide Supply and Service, and spoke with Mitch Moore Jr. He showed up the next day to diagnose both issues.

Mitch gave us the lowdown on what was wrong with our units, and we scheduled repairs for a few days later. The next day it rained, and his outdoor job was scuppered – he called to see if he could come over to fix things.

Luckily, Al joined him, and they got both problems sorted out within a couple of hours. This is the second time in two years that Citywide Supply and Service has really stepped up when we needed them most.

I'm thoroughly satisfied with the service and value. Connor did a top-notch job maintaining my wall heater and fixing my central unit. His work is outstanding and he provided valuable tips for keeping the system in good shape. The price was very fair. I highly recommend Connor and Citywide/USA Supply without hesitation.

Connor arrived quickly after my call. He gave me helpful tips on maintaining the equipment in good condition. His service was top-notch, so I'll definitely be calling them again.

Mitch came to our place, seemed pretty knowledgeable about our old furnace. He was nice and spoke clearly. The job was done well. We had a problem - it wasn't heating up, just blowing cold air. Mitch fixed the issue quickly and now we're warm and cozy. Appreciate the good service.

Fast and reliable service - just picked up the right gas valve on the phone. Highly recommended.

Our furnace conked out on a Sunday, but Citywide stayed open for emergencies. When we tried to fix it ourselves, they came through and did the job at a reasonable cost. We were impressed by their expertise and commitment to fixing our existing system rather than selling us something new. Mitch was top-notch - professional and reliable. We felt confident in his abilities and appreciated the company's dedication to customer satisfaction.

I'm extremely satisfied with my experience with Citywide Supply and Service. They handled an urgent situation with utmost professionalism. When I reached out on a public holiday, Mitch took the time to troubleshoot the issue over the phone and found a solution - all without expecting anything in return. His dedication to customer service is truly impressive. I'm confident that I'll be using their services again if I need them, and I would wholeheartedly recommend Citywide Supply and Service to anyone in need of reliable support.

I had a great experience with Mitch from Citywide. My furnace was malfunctioning, blowing cold air and refusing to ignite the burners. Mitch walked me through some initial checks before diagnosing the issue - it turned out to be a faulty limit switch. He replaced it promptly and everything's working beautifully now. The service was exceptional and far exceeded my expectations.

I'm thoroughly impressed with Citywide Supply & Service, thanks largely to Mitch's exceptional service. When our boiler failed on a Friday morning, we realized too late that we needed a crucial pilot burner that wouldn't arrive until the following week. I reached out to Citywide early Saturday morning, and after sending over a photo of the part I needed, Mitch got to work. We exchanged texts, and it turned out he had the exact component I required. What impressed me most was that despite my late-night call, Mitch stayed in the shop until I could collect the part - even going above and beyond during the height of the Covid-19 pandemic when many businesses were struggling.

I've been dealing with Citywide Supply for nearly two years since moving to this neighborhood, and I'm impressed with their service. As a family-owned business with a long history, they seem to have a solid understanding of what they do, based on my experience. Mitch Jr and his father are always quick to respond and readily available to address issues. They're friendly and professional, even during difficult times.

I met them at the height of the pandemic in Chicago, when safety measures were paramount. Despite the challenges, they prioritized customer care diligently. When I needed assistance with my AC system, which was already installed but not working properly, they took the lead. Their work has been consistent, and their customer service is top-notch.

I've relied on them for both routine maintenance and unexpected issues, and I wouldn't hesitate to recommend them. They're always available by phone, and they'll come out promptly, even when their schedule is busy. Their dedication to their customers is evident in everything they do.

Citywide Supply and Service handled my HVAC repair needs well. They responded promptly to my call and provided a quote quickly. Mitchell came back out the next day to install a new unit, demonstrating his commitment to getting the job done correctly. Overall, a positive experience with great service from Mitchell, making me confident in their work.

Great job by Mitch, the lead service provider here, on showing exceptional professionalism and dependability. He spotted a tiny freon leak in the condenser-fan line that connects them with precise accuracy. His pricing was fair and I appreciated his down-to-earth demeanor. Overall, his work was top-notch and I highly recommend him to anyone needing similar services.

My A/C blower motor failed at 7pm, leaving us to fix it ourselves due to the high demand. I called Citywide Supply & Service at 9:45pm, hoping they'd be available. To my relief, owner Mitch picked up, saying he had the necessary part in stock and was willing to wait for me. Despite the late hour, Mitch greeted me warmly and handed over the required component. He even offered some helpful installation advice for my new part! I'm grateful for Mitch's exceptional service and swift response during a critical time. His professionalism and courtesy earned him my loyalty, and I highly recommend Citywide Supply & Service to anyone in need of parts or repairs.

Mitch Jr did an excellent job. I called in the morning and they arrived promptly within three hours. He's very knowledgeable and efficiently diagnosed and fixed the issue. After losing hot water for the night, Mitch saved me from a cold shower ordeal. His expertise prevented me from having to do something drastic. It turned out he replaced my valve/burner assembly - which was beyond my DIY skills. I'm grateful the pros handled it.