HVAC reviews in Chicago, Illinois

Jack is super knowledgeable and got my heat up and running just in time for the cold snap. They're a top-notch, trustworthy company with excellent customer support - that's why I'm raving about Besco Air for all my heating/cooling needs.

The customer's interactions with the business were handled professionally, with representatives being courteous and responsive over the phone. Technician Kevin demonstrated expertise and a friendly demeanor, providing clear explanations of his work.

Heating and air conditioning are completely foreign to me, but apparently if your heater's not working, taking off the cover won't fix it - there's a manual override switch on some models that you can activate by hand, but it disables the heat when the cover is off. I guess this is some sort of safety feature to prevent accidental burns.

My blower motor is shot and I need a new furnace, so I called Besco. Alex was great - he didn't make me feel like an idiot for not knowing about the manual override switch that you press by lifting the cover. That kind of customer service really stood out to me.

I'd definitely recommend Besco and Alex to anyone who needs heating or air services.

I booked an appointment with BESCO Air after researching online and checking their ratings on BBB. The technician, Joe, gave me a thorough inspection of my old furnace, which was 24 years old. He explained the problems I'd been experiencing and outlined three options for replacing it.

Joe's explanation made choosing a new system easy. I appreciated his professionalism and detailed assessment of my situation.

Two weeks later, BESCO technicians Julio and Gio arrived to start the installation. They went over the scope of work before getting started on a complex second-floor attic project. It took them the entire day to complete, but they stayed until everything was perfect.

I replaced an oversized furnace with a Trane S9V2 60,000 BTU High Efficiency Furnace and upgraded my air conditioner to a Bosch Inverter Ducted Split 2.0 Heat Pump. Both systems are designed to save energy and perform better than older models.

The quality of the installation is crucial, regardless of the brand you choose. BESCO provides skilled teams to install your HVAC systems without hassle.

The team did a good job of explaining what to expect. The tech who helped us, Alex, was excellent - he had confidence and technical expertise that made it easy to grasp the problem and possible fixes.

We've relied on Besco for a long time and consistently found them reliable. Their technicians are knowledgeable and offer suggestions without pushy sales tactics. Our most recent service call was handled by Alan, who did an excellent job.

Eddy fixed my broken AC unit promptly and efficiently. His professionalism and speed of diagnosis impressed me. He walked me through the issues and options, giving clear insight into what to anticipate moving forward. My initial interaction with Besco was extremely positive.

We've been relying on Besco's services for years, particularly for their annual Fall boiler cleanings. Kevin Lyons is a standout - as always, he delivers an exceptional experience. We're consistently impressed with the quality of work and reliability of the service, which prepares our boiler for the winter season ahead.

I recently got estimates from Tom, Tony C., and Manny for a job that involved removing three hot water radiators and installing new ones in various locations. Tom was knowledgeable and friendly, taking the time to measure out cubic feet of heat and discuss options with me. I'm looking forward to seeing his bid.

Tony C. showed up on time and did a great replacement of two electrical units in my AC system - he was polite and informative throughout the process. When Manny installed a curved Runtal towel radiator, I was impressed by his efficiency and pleasant demeanor. What struck me was that he'd never seen an installation like this before (four pegs vs. wall brackets), but still managed to do a fine job. Overall, I highly recommend these guys.

I had a great experience with this company, thanks to Cheech who quickly identified the issue with my radiated heating system. He was followed by Joe who created a solid plan to get it working again. With my old home, it's been a challenge, but these guys made it easy - really appreciate their help!

I had a great experience with Alan from Besco who serviced my furnace. He identified the problem and explained it to me, even showing me pictures of his previous work. His professionalism is top-notch - I'd definitely hire them again based on their reliable workers.

We hired Besco for a roof-top furnace replacement. They swiftly removed the old unit and installed the new one using a crane, impressively completing the job within 15 minutes. Their team's effort was commendable, especially considering the complex task. Installer Manny Davila and his assistant appeared genuinely committed to delivering an excellent service. Overall, a fantastic experience that left a positive impression – I'm glad we selected Besco Air for our needs.

These guys are top-notch. We experienced an electrical issue with our steam humidifier installation that was unclear whether it was a mistake by our electrician or theirs, but they sorted it out quickly and efficiently. They arrived the next day, got the job done, and were very communicative throughout. Fast and reliable service - I'll definitely use them again and recommend them to others.

Avoid signing up for their recurring service - it's a cash-grab. It's more cost-effective to pay for tune-ups as needed instead. I received inconsistent information from Besco about the issues with the system they installed, and they've quoted me again for repairs that would fix or replace an already 4-8 year-old condenser and furnace (the condenser is 8 years old and the furnace 4). This was a disastrous experience - seek second and third opinions as their assessments may vary.

We were struggling with our heating system after moving into our new place. After an hour of fiddling around by a technician from ABC Heating, we decided to call in the experts at Besco. The difference was night and day - Kevin got our system up and running in just five minutes. His extensive experience (20+ years) shone through as he walked me through his troubleshooting process. He explained everything clearly, making us feel confident in his abilities. We're sold on Besco's expertise and highly recommend them to anyone.

Besco Air is top-notch. Their reliability is unmatched - they never push unnecessary upgrades or services. I've relied on them for HVAC purchases and recent maintenance, and their focus on finding the best value has impressed me every time.

I've been looking for a reliable heating repair service since my previous company went out of business five years ago. I ended up trying out a new firm that acquired my old one for about four years, but their pricing model always seemed unfair and overly expensive for basic parts. It turned out only one technician could do the job satisfactorily at this company. When I read good reviews online for Besco, I decided to give them a shot this year and wasn't let down. Abel, the technician who did my heating repair, was top-notch - professional, knowledgeable, and efficient. He replaced my faulty thermostat, inspected the boiler, and got rid of all the air in the system so well that it's almost undetectable when it's on. Unlike two other companies I've used in the past, Abel worked tirelessly until every last bit of air was gone, and he did it in under an hour. The final bill, with the discount they offered for taking their annual plan, seemed quite reasonable by comparison.

Abel and his team, including Rob, Mike J, and AL, delivered excellent service when our zone controller board failed. The communication from start to finish was top-notch, with consistent follow-through and prompt updates from the customer service team and the general manager, AL. He kept us informed about the repair and any negotiations behind the scenes with Trane, ensuring a smooth resolution to the issue.

I recently had my 3,300 sqft condo renovated with new TRANE Furnace installation by Besco Technician Bob McCarthy's team. This was the third furnace I've installed in 34 years, having switched from steam heat to forced air back in '91. The technicians did a great job installing the high-efficiency furnace and even set up a new return system to distribute heat evenly throughout my home.

Bob followed up after completion to inspect the work and provided me with training on the new thermostat - which qualified for a $75 rebate. The two techs were tidy, replacing the hot water heater and washer/dryer in their original spots as part of the clean-up process. I've been using Besco's maintenance package at a reasonable cost for years now. Overall, the installation was done efficiently in one day with friendly, courteous technicians.

Jack far surpassed my expectations with his exceptional customer service. He presented himself in a courteous and friendly manner, clearly explaining the work he was doing and addressing any issues that arose. His attention to detail was impressive, ensuring everything was handled thoroughly. I highly recommend him for any HVAC needs.

Tony visited my home for an inspection, pointing out that some dampers were closed on certain floors. He explained that the furnace was struggling, which could lead to future damage. His explanation helped me understand how to maintain a comfortable temperature without relying on these features. Tony's knowledge and willingness to help made the experience informative and top-notch service.