HVAC reviews in Chicago, Illinois

I hired Rangel Heating and Cooling to fix my air conditioning unit after getting a referral from a family friend. The technician, Mr. Fidel, was upfront and courteous. He arrived promptly since I live nearby, which I appreciated. He provided a reasonable quote, and I showed my appreciation with a generous tip for his good service and professionalism. If you need someone to fix your AC, stop looking and contact Rangel Heating and Cooling – they're the ones to call.

The owner arrived promptly, even with a faulty AC unit. He's a straight-shooter and seems genuinely committed to his work. Prices are fair without being cheap. If you're not looking for someone to take advantage of you, this guy's your best bet. I'll be calling him again if my system needs fixing down the line – he's earned that trust.

I'm extremely satisfied with this company's services. A small gas leak in my heater prompted them to send someone over, who thoroughly inspected all the pipes to ensure no other leaks existed. They employed a specialized liquid and machine to detect any issues, similar to those used by People Gas. The leak was minor, but they fixed it promptly and relocated the gas valve for better access. I found the price reasonable and the service both professional and courteous. Highly recommend this company without hesitation.

The setup of the appointment was completely unprofessional, with no follow-through when he failed to show up. I had to call multiple times to confirm his arrival, only to be met with a flimsy excuse about not being able to make it. The whole experience left me feeling ignored and disrespected, with a clear disregard for my time and patience.

Provided sound guidance and assisted in locating necessary components.

I was thoroughly unimpressed with my interaction with Fidel, an employee who displayed unprofessional behavior from the start. With 20 years of experience in HVAC, I've encountered many professionals, but Fidel's disrespect stood out. When I called to speak with someone at the store, I expected a courtesy greeting, which wasn't provided by Fidel. Instead, he became aggressive and threatened me. What's more, when he sent me a follow-up text, his phone number was displayed, making it clear that he couldn't even be bothered to hide his contact info. This experience left a sour taste in my mouth, earning the store just one star for its poor customer service over the phone.

I was in need of a replacement part, specifically a pressure switch, so I called Rangel heating and cooling to see if they had it on hand. The person who answered, Fidel, was extremely helpful over the phone and knew exactly what I needed. He confirmed availability and guided me through the process of selecting the correct option. At the store location, Fidel walked me through how the pressure switch works and provided great customer service. His expertise is impressive, and I'm grateful to have found Rangel Heating and cooling. Highly recommend this company - thank you, Fidel, for your excellent service!

I'd given up on fixing my AC unit after a few failed DIY attempts, but Rangel showed up quickly - within hours. He ran some tests and identified the problem. The repair took just 20 minutes and he got it running again. I'm really impressed with his service and value for money.

They're top-notch - honestly one of the best experiences I've had. Had AC problems, but they fixed it fast, professionally, and amazingly. I'll be back if I need anything else. Great service, thanks for a job well done.

The customer had a disastrous experience with the home services business, starting from their initial interaction with the receptionist who seemed completely out of touch. The tone was condescending and insulting, leaving a lasting impression of rudeness. When issues arose, they claimed it was due to the customer's own ignorance, despite having an expert installer on staff. What's more, this company refuses to accept returns or make changes, making it a pointless investment of time and money. Other customers have shared similar negative experiences, further solidifying this business as one to avoid. The final straw came when the receptionist started recording conversations to turn the tables on the customer, leaving them feeling disrespected and unvalued.

They went above and beyond to accommodate us despite the freezing conditions, waiting until after hours to work with us to secure the necessary part for our pipes. It's clear they genuinely care about their customers' needs. Their level of dedication is rare to find in today's service industry.

I'd strongly suggest this company for anyone dealing with furnace or condenser problems. They fit us into their schedule quickly, offered fair prices, and clearly explained the issue and their plan to fix it. We're thoroughly pleased with the results and also appreciate their excellent customer service.

Show a call first. If you just show up, it's probably a bad idea - they're likely closed and won't even pick up.

I showed up at the location, supposedly opening at 9:30am, but when I arrived at 10am, the place was already closed. I called the number and spoke with a guy who told me they opened at 10am, so I waited outside for 30 minutes until 10:30, expecting someone to show up. However, no one came, so I called again and got transferred to another person who just told me to call back later when someone would arrive.

I made a few more calls before anyone answered, but the responses were all vague and unhelpful. Eventually, I got a text saying that someone would be there soon, but with a new opening time of 11:30am, which is another 30 minutes after my initial wait. I wasn't happy about being kept in the dark for so long and continued to call back, only to get no response.

It's clear that this business is not taking responsibility for their lack of preparedness and instead tries to shift blame onto customers. When I called them out on their mistakes, they came up with ridiculous excuses, claiming I was at the wrong address and even going so far as to say I'd already spoken with another business in the area. It's obvious they're just making it up to try to avoid negative reviews.

Their behavior is unacceptable, especially when you consider how much time customers like me waste waiting for them to show up. They seem more interested in protecting their own reputation than in providing decent service.

I had a great experience with Rangel. Three years ago, another company recommended replacing my entire AC system for over $10k, but Rangel came and fixed it quickly instead. Recently, when our heater stopped working overnight, Rangel arrived this morning to fix it promptly. I appreciate their straightforward approach and convenient store location where parts are readily available.

I took a chance on Rangel after another company quoted me $12,000 for a complete replacement job. Rangel came through again, fitting me in on short notice and fixing both my upstairs furnace and fluid pipe. Fidel was upfront about the condition of the furnace and walked me through the necessary repairs. I appreciate his honesty - now that the heater's back online, everything's working as it should. He even took a trip into the crawlspace to find the ideal spot for my filter and made sure the door closed properly without any issues. The whole experience left a good impression on me.

Jon and his technician showed up right on schedule, confirming the appointment beforehand. They got straight to work, identifying a thermostat issue that had me set wrong. He quickly adjusted it to the correct mode before heading downstairs. Down there, he checked the furnace, which was running smoothly, and wrapped things up in two minutes flat. I jokingly asked if he'd be my go-to guy from now on - turns out I was right! Jon's team is top-notch; I'm already looking forward to calling them for any future heating needs.

Chatham recently installed a boiler system in our multi-unit complex. Their team was extremely professional and showed great expertise, confirming that the chosen equipment met our needs and was properly installed. We're thoroughly satisfied with the outcome and appreciate their commitment to quality service, making them an ideal choice for anyone seeking their assistance.

I'm still reeling from the stress of dealing with subpar air conditioning repairs at my two-flat property. The rehab contractor's haste led to a mess that would have driven me crazy if not for Chatham Comfort stepping in. They took it upon themselves to assess every issue, from the panel to the thermostat and units, and methodically fixed each problem. Jon, the lead technician, kept me informed about what needed attention and how he planned to tackle it, giving me options to consider based on risk and cost.

What impressed me most was his transparency and expertise - a rare combination in an industry where things often go wrong. He walked me through every step of the repair process, addressing my concerns and ensuring that everything was done correctly. Now that the work is complete, I'm grateful for the relief it's brought to my life.

I recently had Nat and Eurail from Chatham Cooling and Heating visit my home to address my older boiler furnace. They provided a thorough explanation of the necessary maintenance, which was greatly appreciated. The technicians thoroughly cleaned and drained the unit, applied the required solution to keep it running smoothly, and even brought extra oil the next day. Their professionalism, helpfulness, and concern for my questions were impressive. Overall, their work left me satisfied, and I would recommend Chatham Cooling and Heating to others.

Jon and his crew (Nate and George) did an outstanding job from start to finish. They provided a detailed quote over the phone, and when they arrived for the assessment, the price remained unchanged - no hidden fees. I was given a specific time frame for the installation, which they stuck to, arriving promptly on schedule.

The actual install proved challenging, with the new boiler needing to be fitted under a raised deck and through a cramped crawl space. Despite this, Jon's team made it look effortless, thanks in part to my husband's presence during the process. He was able to ask questions without feeling unwelcome, and they were friendly and approachable throughout.

When an issue with two of our vents was discovered at the end of the installation, Jon took a straightforward approach. Instead of trying to upsell or pressure me, he simply offered to send a quote for the necessary repairs - which I've received and is reasonable. Overall, I'm extremely satisfied with Jon's team and would have no hesitation in calling them again.