HVAC reviews in Chicago, Illinois

I had a disastrous experience with Mr. Duct. They quoted me on multiple items without disclosing that their equipment couldn't handle the work, leaving me in limbo. I opted for their services over cheaper options, and now I regret it bitterly. The only silver lining was Martha, who seemed genuinely apologetic for the mess they created. Unfortunately, her kindness isn't enough to salvage their subpar service – I won't be using them again.

Mr. Duct is top-notch in terms of professionalism and reliability. They show up on time, often before scheduled appointments are even due. The staff keeps me informed of their arrival, too. I also appreciate the seasonal check-ins, which serve as a valuable reminder that services might be needed.

Arrived exactly as scheduled. Completed work efficiently and effectively. Left the premises tidy and organized. A reasonable charge for the quality of service provided.

I'm stuck with a 150-year-old condo building's dodgy ductwork - it's a puzzle I'd rather not solve on my own. After the first company failed to fix the issue (they couldn't even find the egress vent!), I gave up and hired Mr Duct. To their credit, they got to the bottom of things quickly. Their techs were top-notch - efficient, professional, and most importantly, they delivered. The drier vent is now unclogged and we can finally do laundry without a hassle. It's a relief to have our basic plumbing issue resolved by people who know what they're doing.

I had my vents cleaned by Mr. Duct in 2020 and was thoroughly disappointed with the service.

The cleanup left a huge mess - dust and drywall covering everything from the bed to the floor. The work was also sloppy, with the vents installed crooked and not secure. To make matters worse, one of the vents was reattached using duct tape, which proved to be flimsy and actually fell off during the job. The situation became even more precarious when an outflow pipe for the AC was stepped on, leaving it loose and unsecured.

They left property looking like a mess after doing dryer vent cleaning - I'm still trying to figure out how they managed that. It's clear they didn't give it a second thought, even when I pointed out the poor job.

Their customer support is abysmal - I never asked them to fix anything, just acknowledge their mistake. But they refused to share photos of the actual work done. This lack of transparency and accountability is staggering. They clearly don't take pride in their work or stand behind it.

The team from Mr. Duct arrived at our condo complex annually to clean the laundry vents. This year, they exceeded expectations by assisting with fixing a faulty door in the laundry closet, thoroughly sweeping out the area before reinstalling the machine, and explaining their process in detail. Their professionalism and attention to detail were notable, demonstrating genuine care for both us and our property. I'll be recommending Mr. Duct to my community and would suggest them to anyone seeking similar services.

The technicians arrived promptly, thoroughly cleaned both the inside and outside of my dryer vent, and restored everything to its original state before departing. They were also very courteous and worked efficiently.

I got in touch with Mr Duct after a friend's recommendation, as I'd been putting off furnace maintenance for years. I booked the appointment straight away and received a confirmation email. On the day of the service, I was called to let me know they were on their way. The two technicians showed up promptly, explained everything clearly, and got the job done in under 2 hours. They were courteous, efficient, and respectful throughout. I've already recommended Mr Duct to not one but two friends so far.

Our technician, Kirkland, was outstanding - extremely thorough and went far beyond expectations. His professionalism is spot on; we'll definitely be using this service again without hesitation.

I recently had an issue with my dryer producing a burning smell, prompting me to contact Mr. Duct. The person I spoke with was extremely courteous and promptly arranged for a technician to visit within a couple of hours. They kept us updated on the arrival time and followed up afterwards to ensure everything met our expectations. When the technician arrived, they were efficient and expertly cleaned my dryer vent, which is unusually long and angled - it took them about 30 minutes to complete the job. Since then, my dryer has performed better and dried faster than ever before. The service was reasonable in price. I'm already looking forward to scheduling a routine maintenance visit with them in a couple of years and would highly recommend this company to anyone seeking reliable home services - they exceeded my expectations and are exactly what you hope for from a business like this.

The service provided by this company was solid, with a focus on getting the job done efficiently and effectively. They did an okay job.

I'd been oblivious to when the dryer vent had last been cleaned, but I'm glad I called Mr. Duct. Their technician arrived promptly and fortunately for me, they showed up on time. The vent was severely clogged with debris - Anthony and Alfredo worked efficiently to blow it all out. Now that it's cleared, my dryer should run more smoothly and use less energy; thanks to Mr. Duct.

I'd been putting off duct cleaning since moving into my condo seven years ago. After getting quotes from multiple companies, I chose Mr Duct due to their competitive pricing and it showed. The team that arrived at my place was efficient and professional, keeping me informed throughout the process.

What impressed me was how they handled a unexpected twist - since I'm on the third floor, the job required two men. However, when I initially met with one person, the actual crew arrived promptly within an hour. Overall, their service exceeded my expectations.

We've relied on Mr. Duct for reliable dryer vent maintenance for years, consistently delivering speedy and expert visits.

Excellent service from this company. They fixed our AC issue quickly, arrived on the same day and had it replaced within a day. The technician was knowledgeable and professional. Prices were reasonable too.

Your company did a decent job of making an unpleasant task more tolerable, especially when it comes to finding a suitable provider. We had old buildings from the 60s that probably never saw a duct cleaning service before - it's surprising they're still standing. The office service was actually quite good. Your pricing is reasonable, and once we confirmed, they showed up quickly.

The best part of the job was your technician. He was professional, respectful, and got there fast. When he found some stubborn areas that needed extra attention, he did a great job making sure everything was done right. What impressed us most was his honesty about certain spots - he wouldn't just gloss over them or leave them as is. Instead, he made sure they were spotless.

His commitment to quality and transparency really stood out. It's clear your company values its technicians' integrity, which is reassuring. We're already looking forward to booking Mr. Duct for our other properties in the near future.

Clear and transparent pricing, professional service. A great job by William in cleaning our apartment's ducts.

Extremely positive experience from start to finish. Scheduling and technician visit were seamless. Highly recommend Mr. Duct for future dryer vent cleanings, thanks especially to Alvaro who exceeded expectations.

We were lucky to find a company that wouldn't shy away from tackling our clogged 3rd floor dryer vent. Since other companies won't touch it, we're grateful for Mr. Duct's willingness to help. Our home is now significantly cleaner and the fire risk has been eliminated. We'll definitely be hiring them again to keep our family safe each year.

Excellent experience with this company. The technicians were outstanding, demonstrating exceptional professionalism, kindness, and attention to detail. They arrived promptly, wore shoe covers, and left the area spotless. The dispatch team was efficient and courteous. I'm thoroughly impressed with their service, from initial contact to completion. Their prices are competitive, especially considering some other companies charge exorbitantly.