Roto-Rooter Plumbing & Water Cleanup

Eddie was phenomenal. Patient, resilient, incredibly professional. While the circumstances are stressful, his clear dedication to providing a superior customer service made a sour situation palatable.

I want to be absolutely clear: the original technician, Eddie, did excellent work and is not part of this complaint.

The issue is with Field Supervisor Kyle Garza and the colleague who accompanied him. During their visit, they informed me that my recently repaired plumbing was “damaged” and that the only solution was a $7,350 repair. They stated that my home would become “uninhabitable” without this work and that I only had a few remaining uses of the plumbing system. They also claimed the job required special digging permits and extensive additional fees.

Because these claims were extremely serious, I contacted a licensed Chicago plumbing company for an immediate second opinion. The licensed plumber inspected the same issue the very next day.

Here are the facts:
• The licensed plumber found no damage of the kind described by Mr. Garza.
• The actual issue was roots in the line, which were cleared using more appropriate equipment.
• There was no need for digging, no need for permits, and no justification for a $7,350 charge.
• The situation was resolved in approximately 20 minutes, compared to the hours spent by Roto-Rooter.

When I attempted to follow up with Mr. Garza about the discrepancies between his claims and the licensed plumber’s documented findings, he refused to answer questions because the call was recorded.

Based on verifiable, licensed professional inspection, the information and repair requirements presented to me by Roto-Rooter were not accurate.

I strongly encourage anyone dealing with Roto-Rooter to get a licensed, independent second opinion before agreeing to any major repair. Experiences like mine show exactly why.

Root Rooter came out fast and took care of my plumbing issue with no hassle. Chris was knowledgeable, respectful, and explained everything clearly. Great service and fair pricing. Highly recommend.

My repairman, Joe, went above and beyond helping me with all the facts on what needs to be done. He was able to route out the pipe quite aways to clear a clog in a 90 degree 3 inch pipe turn. My bidet was installed incorrectly and damaged the bidet connection damaging the fill valve inside the toilet. This also caused a leak. And I understand every part of this. He suggested the type of toilet to provide a stronger flush to help. As a recently widowed 71 year old woman, I’m so appreciative. My family bought a multigenerational house recently with a big section of it that was rented out before I moved in to it. I’ve lived here a week and inherited some issues. Many, many thanks to Joe for his patience, professionalism and being such a nice man! I highly recommend this company and Joe!