Fast Action Plumbing

We had an emergency on Sunday that our shower valve cartridge was broken and stuck in the valve. We couldn’t turn the water on considering water may gush out from that valve and cause water damage to the walls. I was lucky enough to find Derek. He came within 2 hours and was able to take the cartridge out however since the housing was chipped by us, he couldn’t salvage it. He came back today and changed the valve for us. What a life saver! He is very experienced, personable, and reasonably priced. On top of that, he was available on a Sunday evening. I can’t express how much I appreciate his business in our neighborhood. I highly recommend.

Derek came to the rescue when we needed our new bathroom sinks hooked up before we had our home wedding. He even squeezed in connecting our tub drain! But when we used the tub for the first time we got a text from our downstairs neighbor that there was a water spot on their ceiling below the tub was. Derek blamed the plumber who had done the drain pips (fair enough, maybe it was their fault?), but no-called no-showed several times and eventually told me to go back to the first plumber. I had our GC and a third plumber come out and it turns out Derek did a bad job on sealing the drain, not the plumber who laid the drain pipes. I have pictures to prove it, obvious mistakes and attempts to hack it. It didn't take the new plumber long to do it right, such a shame Derek wouldn't come out and fix his mistake, and even worse that he strung us along for over a month before officially "quitting." He could have at least gave me my money back, now I will have to take him to small claims court to prove a point.

NOTE: My first 1-star review ever! I try to only leave reviews when I want to complement a small business. Buyer beware with this one...

We needed a new toilet and Derek was able to install it the next day. Due to some unforeseen circumstances, he wasn't able to make it to our original appointment, but he called me and was able to come a little later in the day. He really made an effort to get in contact with us and help us out; even working after 6pm to get things done. He was very friendly and didn't mind our son being there and asking questions.