Home Services reviews in Downers Grove, Illinois

I hired them for a move out cleanout. Richard, who manages this branch, was kind and flexible as I had a last-minute delay in putting my condo on the market. Richard listened to what I wanted done and told me it'd probably take the team of 2 ladies 2 hours, which is the minimum amount of time. I told him I'd like the refrigerator clean-out for the extra $25. I also spoke with the booking service who told me this cleaning could take over 3 hours. I did some prep work as I had mentioned to Richard that I'd like to keep it closer to the 2 hour mark for budgetary reasons.

The ladies arrived around 8:05 am for the cleaning and I showed them the condo. About 70-75 minutes later they were hauling their cleaning supplies out of the condo telling me they were done. I confirmed with them that the minimum was 2 hours, and one woman said yes. She told me I could check their work before they left.

I looked around and found some missed spots in the bathroom. The cleaning solution they used (bleach) on the shower left white residue all over and I also asked that they clean that up. I also asked if they would clean the windows on the inside since I had them for 2 hours. They didn't seem to happy that I asked them to come back in and do more work, but at that point, I still had over 45 minutes with them on the clock. They willingly came back in to address what I asked of them, but there was no desire to do anything but what I asked and be done and get out. 15 minutes later, they were done again and went to the car. So, reluctantly, I let them go almost 25-30 minutes early.

This would've been fine, I suppose, if the job had been done thoroughly, which is what I expected from such a reputable company. As I prepped for final touches for the condo to start being shown, I looked in the freezer and it the inside had not been cleaned out. I had paid $25 for the refrigerator cleaning - no clue that this didn't involve the freezer, too! Supposedly because I didn't specifically mention I wanted the freezer done (though I think I did), they didn't do it. (Richard explained that the freezer is hard to clean unless it was off and refunded the $25 fee, which was great customer service. I will say that it only took me 10 minutes and I was able to get it in great shape without defrosting it...just with vinegar, water, and a small vacuum.)

There were still some food marks on the front/side of refrigerator after the cleaning near the handle and base of the door...they just did a quick wipe-down on the outside and hadn't really cleaned it thoroughly. I cleaned those marks off too with vinegar, water, and a little elbow grease. (See attached photos of how the refrigerator was after the team left.)

I ended up having to scrub the grates on the range, too. The range was fairly new but had some food residue on it from use. That had not been taken off while the team was there. So I spent another 15 minutes or so with hot water, a dish brush, and Dawn detergent.

Overall, the place looked good. Floors, stair treads, and bathroom looked great, and I appreciate that they are willing to use all the cleaning solutions that I cannot due to chemical sensitivities. I wish I'd have caught some of the details missed before the team left. I was just so shocked that they were pushing to get out the door while I still had time with them that I rushed through my review of the work.

Thank you to Richard for the flexibility and the $25 refund due to miscommunication about the freezer after I emailed with all of the above concerns. He was quick to talk about that issue on the phone but did not seem to want to address any of my other feedback from the visit. Oh well, time to move forward.

If you do go with Molly Maid for a move out cleaning, take the time to check that everything you wanted done was thoroughly addressed before the team leaves.

My two girls are great! They do a great job! They’re very efficient and nice

After years of business, today was the final straw. I requested a deep clean before my house goes on the market. I confirmed with them on two separate occasions that baseboards, window sills and my front door window would be included with the extra fee. The girls were at my house for less than an hour for a supposed "deep clean". I regret not inspecting prior to them leaving because not only were none of the items requested for a deep cleaning complete, but basic items such as one of my counters and floors weren't cleaned.

Rushed and incomplete cleanings happened often. I would call them and the next few cleanings would be okay, only for the cycle to start again.

Called today to inform them that the deep clean did not occur as requested or paid for. No call back.

Long story short, they are expensive, rushed cleanings that you could do yourself better.

Excellent work! First clean and they did a wonderful job. Were friendly and thorough.

The girls did an amazing job especially considering how bad the 3 bathrooms were!! And it smelled great when it was completed!!

Laura and Maria the best!!! Always professional and polite. I am extremely meticulous about cleanliness. These two ladies listen to all my concerns and address all my cleaning needs. I’ve been very satisfied with their services for the past 5 years. I highly recommend them!

The ladies were very helpful & through! A few cob webs missed but that’s ok.. Looking forward to them coming again in 2 weeks!!

Very much appreciate my Molly Maids team! Love a clean home! Precise, quick, polite, and effective.

Great experience. I was able to schedule quickly. Laura and Maria did an amazing job. The house looks great!

I have been using them for over 2 years, they always do a great job, and very timely. Even w my wife’s 3 cats. Highly recommend.

There seems to be a communication problem with the office. It's been hard to get through. Also, appointments have been messed up. I've been a client for about 20 years. This has never happened before! No problem with cleaning staff. Seems to be management issue.

Ariana and Elizabeth are both very nice and work very hard at making our house feel clean. They do a really good job.

Laura, Maria and Herminia did a fantastic job. Thorough and efficient. The house feels wonderfully refreshed and reset.

Ariana and Eli are a great team and they do a fabulous job every time. Punctual and efficient too. A great pleasure to have them in our home.

The ladies who came to our home on 10/31/25 were PHENOMENAL. They we extremely efficient and cleaned our home from top to bottom. We were very grateful for their time and excellence!

Laura and Maria (route 3) always do a wonderful job! They are prompt, courteous, and take great care in cleaning our home. We are very happy with all of their work!

We've been using Molly Maids for the last 10 years and have been extremely happy with the consistently great cleaning services that they provide.

The main reason that I've been such a long standing customer is because of the amazing work done by Laura and Marie. Laura specifically has been coming to clean my house for all of the 10 years that I've been a customer and I'm so happy to have both of them provide such amazing service. I highly recommend.

I have a great team of ladies led by Laura, Maria, & Herminia do a great job! The ladies really pay attention to detail and clean the corners and the baseboards, along with all the main surfaces, move furniture as needed, and leave my home refreshed and clean.

First time using and didn’t start great from the very beginning. Tried to schedule service and didn’t get a return call back called again and agreed to a price. Cleaners showed up, parked in our driveway then called saying it would be more money after we clearly said what needed to be done on the first floor only. Right before the holiday so agreed to just do it. The reoccurring visits were no shows. Office called but always seemed to be some excuse. Cleaners are not reliable.

Disappointed with most recent cleaning because bathroom floors were not properly cleaned. Dirt and dust remained along floor edges, corners and behind toilets. Otherwise, I’ve been pleased with the cleaning service. This issue has been addressed with Molly Maids and expect that this will not occur again.

The ladies who came by to clean our house did an excellent job. We hired them for a deep clean before having our second baby. With three dogs and a toddler in the house, there was a lot that needed to be done and they worked quickly. We were very happy with the service!