Reviews of local pros in Elgin, Illinois

We had a new water heater installed, everything went great! They did a wonderful job, communicated clearly, and worked quickly and efficiently. I would definitely recommend to anyone!

Matt was responsive and took the time to explain the issue to me and my husband. I do believe they’re knowledgeable and likely fixed our plumbing problem but time will tell. My issue is the PRICING. Please be aware they will throw out “extra fees” at you and expect you to know already. They initially quoted me $80 to come do a diagnosis and to put me on the schedule. Matt estimated that my plumbing problem would probably be a 2 HR job. So he said, if I agree to pay for a 2 hr job, he would deduct the $80 from the 2 hr service cost. He did NOT mention that there would extra fees over the phone. He just said the job could possibly take longer. When Matt and his apprentice got to my house, they diagnosed the issue and realized it was something different than what they expected. My plumbing problem did not take 2 hours to fix, it took probably about 15 mins of work. They were here for a little over an hour in total. however, I had already agreed to pay for 2 hrs minimum so I was fine to pay it. BUT, despite doing a 15 min job, Matt still charged me an additional $40 for a discharge fee and $40 for a “consumable” fee (whatever that is). So my $80 diagnosis fee was conveniently “taken off” to cover these extra fees which were not mentioned to me beforehand. So I still had to pay the full 2 hours service/labor fee. When I told Matt he didn’t mention extra fees over the phone, he said “yes I did” and said every company charges extra fees. I didn’t want to argue. As I started to just think about it, he immediately said they could leave and I can get someone else to do the job. I knew that I fell for the sale tactic. I had already paid $80 so why I would go with someone else and probably pay them for another diagnosis. And again, the $80 wasn’t even taken off because there was an additional $80 fee added on. I also did not appreciate that Matt mentioned that he has to use his own towels to clean up the water puddles (which he factored into the consumable fee) but we let them use our wet vac no problem to complete their job. We didn’t ask them to deduct the price for using our wet vac 🙄 anyways, just be aware of extra fees. We shouldn’t be expected to know about these “fees” and they should be at least mentioned beforehand. If I do happen to call them again or any other company at least I know now that they’ll throw fees at you.

Matt moraca is a super nice guy. Explained everything in detail and took care of my back flow testing. Charged less compared to the remaining plumbing companies. Brenda his office manager is easy to work with and they are flexible according to your schedule. Would definitely recommend them for your plumbing and back flow needs

Great job. I called Fox Valley for an EMERGENCY situation at my place of employment. They came expeditiously and solved the problem IMMEDIATELY. Cody was in and out in less than an hour. I appreciate the awesome customer service.

Excellent! Matt and Cody were great. Very professional and showed me how to do the work for next time. Highly recommend!

I have utilized Fox Valley Plumbing for business and personal projects and repairs for 5 years. They always get the job done and keep me informed on what’s happening. Matt and Cody are awesome. I highly recommend Fox Valley Plumbing.

Love Matt and Fox Valley Plumbing! They do quality work for a fair price. They changed all the toilets in my house and now just replaced my water heater. Very professional and responsive. Highly recommend!

Cody was the plumber that came to my house to attend to my emergency plumbing issue. He was not only on time, but knowledgeable and very friendly. He attended to all of our questions and was very efficient in his work. He was able to put my fears at ease by looking into my plumbing backup issues. I will definitely use them again when I have future plumbing needs.

Matt and his team responded to blocked plumbing that was causing sewage backup into the basement. It was a nightmare, but they turned it into a manageable situation with their professionalism, responsive communication, problem solving, and effectiveness. I’m so grateful!

Master Plumber, Matt Moraca of Fox Valley Plumbing & Backflow
was dispatched to resolve a sump pump hamming noise problem at my house basement. It had stopped running after more than 10 years in trouble-free operation.
Upon arrival, Matt & his assistant quickly identified the problem. He replaced the sump pump, the connecting PVC pipes & the check valve. Matt was well-versed with the work at hand, professional, friendly and customer-focused. Highly recommended

I called Fox Valley Plumbing with an emergency on Saturday afternoon. Talked to Matt and explained the problem I had. He sent Cody right away. He stayed late to get the problem fixed. Will definitely be using them again.

Professional service.
Clean precise accuracy. The plumber routed the line several times and the line is now open. He was careful and methodical in each step. Results were satisfying. I would recommend this service if you need the job done right.
Felt obligated to leave a positive review by owner of this company. Will not use them again!

Great experience with Fox Valley Plumbing. Matt and Cody came out on time and did the job professionally and as qouted. I will definitely use them again without hesitation.

Matt was immediately helpful and gave me options in an emergency when my water heater went out. He and his tech Cody were out the next day and did a fantastic job replacing the water heater. Would recommend for others and will definitely be using him moving forward.

Dealing with Matt at Fox Valley Plumbing has been a positive experience. It is refreshing to talk to a tradesman that is familiar with your needs and through his own experience, can offer you the best solutions. In this case a remedy for my failing residential sewage pump system. I would recommend his services to anyone who does not want to lie awake at night worrying about a potential flood. Thank You Matt!

Matt and team came out for a stinky “egg” smell coming from our kitchen sink/dishwasher area. As the investigation unfolded, we discovered the smell was a result of a bolt shot through the main PVC drainpipe and food sediment had been building up inside the wall cavity for some time. Matt cut out the wall and old piping, configured new piping and made some improvements while he was at it. Matt was supremely responsive, timely and courteous throughout the job. I would highly recommend Matt for any plumbing needs.

I have had the BEST expierence from a plumbing company. Matt was so excellent. Answered all my questions, was kind and professional. The work was clean and fast. He is my new plumber!!

I had called Fox Valley Plumbing because we had an issue with the downstairs toilet “gurgling” and backing up. Matt and Cody were here in about 2 hours. They fixed the clog, explained what they had done and sent me an email showing everything. They were great. I highly recommend this company. They were easy to reach. Actually spoke with an actual person. Great service!

Matt and his team were excellent to work with! From the initial phone call, Matt took his time to understand the issue I was having (sump pump) and give me an idea of what could be done. He then came out on site and gave me multiple options for solutions. Very clear communication throughout the project was much appreciated. They also have very competitive pricing with a high quality of work! Matt and his team were able to extend and connect my sump pump to a storm drain that was in my back yard which was causing constant water pooling and erosion. Extremely happy with the results. Would certainly recommend them!

Matt and his team did a great job with a water heater replacement and main water valve shutoff upgrade, thank you!

Matt provided an excellent solution to an ongoing issue. His team came in and executed that plan in a prompt professional manner. It’s very appreciated!