Reviews of local pros in Hazel Crest, Illinois

I have American Home Shield (AHS) warranty, did their video chat consultation 8/22/25 and the technician advised that my tankless water heater might need some servicing to take out the “recirculation light” on the tank. I paid $125 for service call to get a “pro” to check my unit. It was assigned to Glenn from Rockland Plumbing and he visited the unit 8/29. Obviously I need to be off for half day since they have 8am-12pm timeframe. Glenn came and I told him the situation that my Navien tankless water heater recirculating light just came on after we turn it off/unplugged it and the recirculation light never turned off and the tank keeps on working even at night (even we don’t use it around those hours). It didn’t do that prior, so Glenn said it might be the sensor or descaling is needed, but he’s also not 100% what might be issue, since I saw him googling and checking his phone to solve the issue. Since I believe he’s pro and knows what the real issue, I agreed. So he ordered the sensor and scheduled descaling. They ordered the sensor and scheduled me 9/15 but after taking my half day off, Glenn didn’t make it and Rockland said he pulled a muscle, so again they rescheduled me for 9/17 for 12-5pm window yet he arrived after 5pm. If I only knew he would be that late I could’ve worked up to 4pm that day. He did descaling for 10mins (supposedly 30-45mins) then tried to put wrong type of sensor on my unit, good thing I noticed that the base of sensor was different from the original sensor, that’s why the clip was not fitting no matter how hard he tried to shove it on my unit. Good thing I noticed cause if not, he could’ve damage the whole tank because he really tried to push it hard on the tank to fit the clip. After I told him it must be different sensor model, he agreed to reorder the correct part, and we tried if descaling the unit solved the problem, but it didn’t. Recirculation light was still on, so Glenn said will reorder the original sensor from Navien and reschedule again. He said I don’t need to pay for descaling yet, until it is resolved ($240 for descaling since AHS won’t cover it). After a day or two, Glenn called me and stated after calling Navien to order parts, Navien advised him that my tank is working well and we just need to set up it manually so it won’t automatically work 24/7 (which will turn off the recirculation light as well). Glenn said Navien sent him links to set the parameters and that should solve the problem. I asked him if he could send the link to me so I can review and read them but he never did and said he will just be here to do it by himself. Rockland called me to schedule visit 9/23 at 6pm (after work hours) since Glenn knew this already upset me, who won’t be? But then he cancelled again due to family matter. Rockland couldn’t send another guy or Glenn could’ve send the link I was asking, but didnt. Instead, Debbie (phone operator/customer associate of Rockland) called multiple times and was so pushy for me to pay for the descaling service $240 , if I think everything has been cleared, so Glenn doesn’t have to come to my house anymore. I told her I still need Glenn to set the parameters on my unit and NO, you really didn’t do anything but to waste my time and money. If you sent someone who really knows how to deal with tankless water heater, right from the very start, I won’t be needing any sensors or descaling services. Aside from the money I lost from waiting for your service with multiple cancellations, I got to pay $125 for service call and $240 for 10 min descaling for a water heater that really doesn’t needed to be fix? I am a busy worker that’s why I pay and rely on AHS to send credible and reliable professionals because I don’t have time to research these issues over the internet. If I only knew that this is how you’ll deal with my issue, I should’ve done it myself. I haven’t pay them $240 yet because Glenn is scheduled to be here on Sunday to set up the parameters. Will keep you posted.

Joe @ Rockland Plumbing was a great service provider. He was very knowledgeable, prompt and skilled at his profession. Great company to work with and Debbie at the office went above and beyond to help me out. My thanks goes put to the team @ Rockland Plumbing!!

I have nothing but praise for this company excellent communication from office staff to the actual plumber that came to my house. Setting up the appointment was easy. When the plumber was on the way I was contacted with exactly how long until arriving. I could even track. When he arrived he was courteous and answered all my questions,. Finished in a timely manner and cleaned up before leaving.

Service is a ten. Joe was awesome, he listened to us telling him the issues we were having, he got the job done . I would recommend this company to anyone. I am even going to use them to come out for routine checks! Debbie was wonderful getting the appointment set up.

Debbie was amazing helping me with quotes and setting up appointments! Got a call when they were on the way. Dennis helped explain some correct terminology to me, let me watch the video inspection and even recommend a new cap lid. We can purchase that to avoid building a fence around a sewer cap drain as the inspector had originally recommended! Will definitely call for any further plumbing help in my future as a new homeowner! Thanks for everything

Glenn from Rockland Plumbing is very knowledgeable and able to diagnose and get the job done. He was very helpful and thorough and did not just jump to tearing down a wall to make it easier to replace an item, but put effort into finding the part that was leaking. He listened to what I had to say/question and provided accurate responses. The job was done with the least amount of damage to the surrounding area and done quickly. Would easily recommend Rockland Plumbing for their customer service as well.

These guys are great came in and listened to my concerns and they got right to work. They were fast and respectful of our house. Anytime your dealing with plumbing you will have some water and debris on your floor that is normal but nothing crazy was left just a quick mop up took care of it. I will definitely be reaching out to Rockland for all my future plumbing needs.

Ralph from Rockland Plumbing was fantastic. He fixed my handle in under an hour by installing a brand-new one, and the work was done quickly and professionally. On top of that, he took the time to diagnose my water heater and sewage system and clearly explained what he found. Very knowledgeable, efficient, and honest. I really appreciated his attention to detail and willingness to go the extra mile. Highly recommend Ralph and Rockland Plumbing.

The worst experience of my life my landlord called this This company over this past weekend. And I guess in the policy states they don't cleanup which is ok and I wasn't expecting it to be sparkly clean but to leave water and dirt and debris all over my basement mess up all my rugs and not say anything it's completely unacceptable No care to my personal belongings. And not to even ask me to remove or pick up my rugs or pick up anything that was in the way before it got wet completely unacceptable. And when I called to complaining there was no care or urgency on their end. Coming back a week later spoke with someone said they would reach back out but still haven't heard anything.

I'd highly endorse this business. Dashon, the owner, and his crew are diligent professionals who consistently deliver exceptional service, exceeding expectations with their dedication to customer satisfaction.

Valenta restored my heat effectively and efficiently. He's a skilled, reliable technician who gets the job done right. I highly endorse his services due to his expertise and attention to detail.

Fast, efficient and courteous service left me satisfied. The technician's work on my furnace was top-notch and I'd definitely use them again.

Valentae fixed my hot water tank quickly and efficiently. He was courteous and respectful throughout the process.

I recently moved into my first home and knew a cleaning of the air ducts was in order, especially before winter. Initially, I brought in a company that claimed to do the job, but they bailed on me, refusing to work. My contractor suggested rerouting the vents from floor to ceiling, which is where I was at. After some digging, I reached out to One Hour and Dashon showed up the following day. He was top-notch - thoroughly knowledgeable and more than willing to address any concerns. I was reassured and felt confident in moving forward with the company. Great service all around!

I needed help fast on a freezing day, but this company sent a technician out after hours to ensure my family stayed warm. They truly went above and beyond - it's clear they care about customers' comfort. Their service was top-notch and I'm already planning to use them again.

Dashon's a great guy, easy to deal with - would recommend him for any heating/AC issues without hesitation. He's been professional and friendly throughout the process, so I'd definitely pass on his name to anyone in need of similar services.

I had a furnace emergency and called them for help. They arrived promptly after 4pm, diagnosed the problem, and got it fixed by 5:30. Great job!

Patrick's work was outstanding - he arrived promptly fixed the problem, showed impressive expertise and clearly outlined what he did.

Terry showed up on time and was extremely respectful. The work was done efficiently and effectively.

He came across as enthusiastic and relentless in getting my heating fixed, and his fee was very fair.

We hired One Hour for our annual maintenance check and were pleased with the service. They met our needs and exceeded my expectations, making it a worthwhile investment.