Home Services reviews in Joliet, Illinois

Misdiagnosed My Yard, Broke Every Promise, Then Sent Me a Bill

Naturescape sold me a yearly treatment plan after confidently telling me I had a weed problem. After multiple failed treatments and months of watching the growth take over my front yard, their own manager confirmed it was never a weed — it was a grass type they weren't equipped to handle. A fundamental misdiagnosis from visit one.

That same manager (Ryan) took full responsibility and told me I wouldn't owe anything. Then he left the company, and, here's the kicker, all his notes and account history were deleted with his account. So I received a $200 bill and had to start from scratch explaining everything to a new manager.

Over the following months: every promised callback never came (I always had to call them), Vicky confirmed the issue after reviewing photos, escalated to the regional manager for a resolution. Then, three weeks of silence. When I finally got an answer, it was that I still owed ~$150 because they did treat my weeds, just not the problem I actually hired them for. I was also told I could not speak to the regional manager myself.

My yard is now in worse shape than before I called them. I'll have to kill and reseed the entire affected area at my own expense. Naturescape's record-keeping is a disaster, their follow-through is nonexistent, and accountability disappears the moment it's inconvenient for them. Avoid at all cost.

Attaching my yard photos AFTER the several treatments. This is what they want me to pay for.

Buenos precios

He ido dos veces y me gusta la comida es rica y la recomiendo y es económica y de servicio es bueno

Just watched a crew littering, throwing trash out the company truck in the lawn of a high-school in Crete. Pretty unacceptable..

Quality work, on time and reasonable prices. Highly recommended!

Great work, great price, knowledgeable, rain or shine no problem the work gets done will definitely recommend and call again for future work 💯🇺🇸

10/10 would recommend!

Excellent work. They went beyond my expectations.

They got the job done well, and at very fair rates!

Excellent workmanship, crew friendly and professional. Would highly recommend to anyone.

Timely response Great job and reasonable price.

On time, professional, innovative and gave me a bunch of ideas to choose from that I didn’t even think of. Also gave me the best price. 5 stars :)

Silvestre was very friendly and he did an amazing job on my new retaining wall!!!100% recommend

Great work! I would highly recommend him. Very detailed and a perfectionist with his workmanship!

Silvesrte was very responsive to provide a quote and begin work, I especially appreciate his professionalism and attention to detail. I’d highly recommend Sylvestre’s Landscaping.

I hired S.L. to edge out and mulch three corners of my yard and plant some trees and bushes. Silverstre Landscaping was great from the jump. From the first estimation up until the job was complete, communication was quick and easy. The crew was very friendly and worked diligently to turn a 2 day job into a 1 day job to beat the incoming rain. Their quality of work was everything I had hoped it would be, and they did an excellent job cleaning up any and all debris and garbage from the yard. Two thumbs up and I would definitely hire again in the future

Silvestre was very friendly, knowledgeable and did a great job! He also followed up with us on recommendations based on what he saw while doing the job. We were very impressed and are looking at setting up another project for him to do. We highly recommend Silvestre!

Had a yard drainage problem. Called Silvestre's to get a quote and see what could be done. They were professional, prompt and did a great job at a reasonable price. Highly recommend for any job.

What great service and overall experience! I called to get an estimate for building a retaining wall around my backyard shed. By the next day, they were already here getting the job done! Professional people to do business with, and an excellent work product delivered. This will be my first phone call the next time I need any landscaping work done!

The team did a great job working with our needs and budget! The job was done during the proposed timeline and everything turned out great.

Silvestre’s landscaping did my fall clean-up. They were very responsive and professional. They cared about their work and did a fabulous job on my front and back yards. They were thorough and cleaned up everything completely. I am very happy with their service and highly recommend them! You will not be disappointed!