HVAC reviews in Oak Park, Illinois

We hired Sutor for our AC installation, which proved straightforward despite our century-old house's unique challenges. The team provided clear explanations of their recommendations and stuck to the agreed-upon timeline and budget. When a manufacturer issue arose, they took care of it without needing further input from us. We've since become regular customers and would certainly choose them for future installations.

Greg's team consistently delivers top-notch, professional work. Greg himself is knowledgeable, offering valuable insights regardless of whether you choose his services. The employees are courteous and unobtrusive, making the experience seamless. Additionally, their pricing is reasonably priced, aligning with expectations.

Sutor's team delivered top-notch service for my new forced air installation, including assistance with resolving issues with my Nest thermostat. Their professionalism shines through in their work, leaving me very satisfied.

Our century-old home once felt like new with flexible mini-ducts installed by Greg years ago, paired with an air conditioner. The results were impressive. We've enjoyed a great partnership with Sutor, which has maintained our home's comfort.

However, this morning's incident made me write to share my experience. At 8:00am, I reported the issue on voicemail. Just over an hour later, Greg called to address the problem. A short visit followed shortly after, and the AC was up and running again after a filter replacement. We're extremely pleased with Sutor's service.

Greg Sutor provided top-notch service with exceptional professionalism. His work exceeded expectations, delivering crisp and efficient installation. He's now my go-to for heating and cooling - no doubt about it.

The owner of this company is clearly dedicated to delivering high-quality work. They show up on time and take a genuine interest in ensuring everything is done right. It's not just about fixing something; they're invested in finding a solution that meets your needs and offers fair payment options. In an industry often plagued by superficial companies, Sutor Heating stands out for its pride in what it does. I'd strongly suggest them to anyone looking for reliable service or repair work – even if you're just starting out in the Heating & Air Conditioning field.

This company is hands down the best for servicing and replacing HVAC units. Greg and his team are exceptional professionals who truly know their stuff, making them an indispensable resource for any heating and cooling needs.

Greg and his team delivered top-notch work for both residential and commercial jobs I've had with them. Their thorough approach to diagnosing problems and explaining solutions is impressive. The transparency is exceptional, providing clear options without upselling. Trust is absolute; I'd never take my HVAC maintenance elsewhere.

I stumbled upon Sutor Heating through a friend's recommendation and it was a solid decision, especially when I needed to swap out my condo's central AC unit. Greg Sutor seems knowledgeable and took the time to break down my options. His team installed the new unit efficiently and were respectful in their work. When I scheduled annual maintenance for both heating and AC, their service was top-notch. They deliver quality work and are well worth the investment.

Our AC works flawlessly thanks to regular checks from a skilled technician. Prices are reasonable and the staff is courteous, making them a solid choice in Oak Park.

Had a great experience replacing my air conditioning, thanks to Greg and his team - they're locals, do their own work, and came in at a price that felt fair given the job.

I'm writing this review for the first time in my life, and it's because I was let down by Sutor. They got a great reputation from local moms, so I gave them a shot when our heat stopped working. A technician showed up, but instead of fixing the issue, he told me his boss needed to discuss the problem and he'd be the one to fix it. He left without resolving anything, leaving us with a burst pipe in the wall and no heat.

The next day, I waited for someone to follow up, but nothing happened. When I called twice, no one returned my calls - not even a courtesy call to let me know they couldn't do the job. It's disappointing when you rely on good word-of-mouth recommendations and expect a company to deliver.

We recently had Sutor install mini split heat pumps and a smart thermostat in our old home, which has outdated radiators. This setup has completely transformed temperature control for us. We've worked with contractors before, and never encountered a more reliable team. From Greg's initial assessment to the installation itself, everyone was professional and courteous. He presented options clearly, highlighting pros and cons of each choice without being pushy. The crew was excellent and treated our home with care.

I've had a solid experience working with this company. They have knowledgeable staff who explain their findings in detail, providing insight into potential issues. Prices are very competitive. Overall, I'm impressed and would definitely recommend them.

This company is hands down the worst experience I've ever had with a home services provider. The "technician" showed up two hours late, and despite being here for most of the day, they couldn't figure out why my AC wasn't working. At least at first, the blower was functional, but by the time they left, it was broken too. I called the office three times, only to be told that a supervisor would get back to me - which never happened. The level of incompetence is staggering.

I had difficulty getting a clear quote for a simple freon recharge, as I was initially quoted an annual membership fee instead. It took multiple conversations before the technician provided the actual cost of the service, which was higher than the membership price I'd already been presented with.

I'd advise anyone reading this to take the low ratings seriously - it's clear that something went terribly wrong with my experience.

When I scheduled an appointment, things started to unravel from the get-go. Halfway through our allotted time, I tried to check in and was told there wasn't a technician nearby. They offered to reschedule for two days later, but I refused, feeling frustrated and annoyed. They promised a manager would be in touch by nightfall, which never happened.

Forty-five minutes later, I called back, only to be told they were "checking on technicians" again - another dead end. When I tried to get an update, the line went cold after 20 minutes without anyone picking up. The next call was even more disappointing: they claimed they couldn't connect me with a manager and seemed unwilling to follow through.

If I hadn't called, it's likely that nothing would have happened - but my patience wore thin when no one bothered to return my calls. Unfortunately, this experience left me feeling thoroughly let down by the company.

We're thoroughly satisfied with the service provided by Duncan Heating & Air Conditioning. Nick showed great professionalism, inspecting our system and ducting before installing an air purifier. Having them do the same work as a previous replacement job was reassuring. We'd highly recommend their expertise.

Nick came out for a free quote and presented me with viable solutions to my problem. He was polite, expert, and upfront about what needed fixing. Unlike other companies, he didn't try to push extra work on me - just honest advice.

Don't be swayed by the high rating - I was left feeling frustrated and wasted a whole day dealing with this company. When I called for a service appointment, no one showed up or followed through on the call. The woman who answered my initial inquiry just hung up. After calling back, a man apologized and promised to follow up, but he didn't. Looking at other reviews confirms that others have had similar experiences - it's not an isolated incident. Without heat, this isn't something you can afford to mess around with. I won't be using Duncan again.

Scheduled an appointment to fix my AC, but they showed up outside the agreed time frame. The expected window was between 11 am and 1 pm, with a 30-minute warning call beforehand. At 1 pm sharp, I called to inquire about the status, as no one had arrived or called me despite the scheduled time. They seemed dismissive, acting like I'd never booked the appointment, and offered to add my name to their emergency list for an extra fee. I wasted my time waiting and was left feeling frustrated with their lack of accountability. If you live in Oak Park, consider House of Heat instead - they're locally owned and have been serving the community for nearly three quarters of a century.