Reviews of local pros in Plainfield, Illinois

I had Comfort Services out on 2 occasions recently for our HVAC all in the month of May. The first time I called they sent tech Dan Torres. He came in the first time with no equipment in hand to assess the HVAC. Walked through the issue of the cooling not working properly. He set the thermostat down to 60 and said appears everything is working fine or the cooling wouldn’t hold. Charged for the visit said all good with the HVAC. Next week comes around this time it’s a loud noise coming from the vent right by the HVAC unit every time the AC kicks on to cool. This is probably where I should’ve contacted a different vendor but decided to give Comfort a call since they had already been out previously. Second visit included no tools or items in hand again by tech Dan Torres. I was told to get the motor balanced and it would be $1,000 for it. Also I was told perhaps the cooling unit needs to be cleaned outside. He asked for a hose and watered down the cooling unit. The visit lasted 10 mins max and the tech was gone.

Fast forward to the weekend of June 1st and the HVAC stopped working with cooling the house down, just the fan was running. Needless to say incredibly frustrating since I already had Comfort out twice within the month of May. I contacted TR Miller and the technician came out the same day the request was made. The tech took apart the entire cooling unit and washed it (attached photos of the prior cleaning done by Comfort). The tech took care of the entire cooling system and reinforced all areas, spent a total of 3 hours. Also the “unbalanced motor” was actually balanced and just fine.

My installation was perfect, the time the fellas spent in my home was right on the button, I completely felt great with the work that they did and explained everything to me.

Mike was detailed and thorough for our routine inspection. Very professional.

Robert, was so professional and helpful during the time for our AC acting-up. I share my concerns with him and he was able to identify the problem with the air conditioner and it was done immediately. I recommend Mike for any HVAC services.

Great customer service. People are so nice and very trustworthy. Jorge does a great job. Would highly recommend.

This company is truth, no hidden fees, diagnosed my problem in hour,..I love this Company yes. I will be using them again, and telling my family and friends about, the wonderful service I received.

Horrible experience. I was charged for additional service that I did not authorize. Techs had no knowledge of the service I requested which was ductwork and repairing dampers. Hired another company and they fixed the problem.

Jorge was in and out quickly, fixed my water heater blazing fast and was amazing to work with. Definitely will be using comfort going forward!

Highly recommended, (Before calling Comfort Services I had another local company come out a day prior, advising I had a leak and there was nothing they could do but have someone else come out to price new units - the cost estimates were unreal)

Comfort Services came out same day to inspect my AC unit, and made it operational while my replacement was ordered. Staff was polite and professional, they provided a detailed report of the inspection and installation. I felt they offered the best solution for my home and bundled an AC and Furnace package at an honest price.

Mike was very thorough in his assessment, remarks, and he was very patient with ensuring I understood what he was doing and the positive impact it would have in the future. Make always ask if I have any questions and he provides helpful suggestions and feedback!

Thank you Mike for your patience, professionalism and commitment to the work you provide. Kudos!!!

Robert Weinberg serviced our furnace today. He was very pleasant, and efficient. Offered to change my filters, and checked everything out, and said all was in order! Thanks and God’s blessings

Awesome! I highly recommend. I have been using Comfort Services since 2009. They are amazing and take the time and effort to make sure that the job is done correctly.

Dusty came out to diagnose a leak from my furnace. He answered all my questions and explained things along the way. Definitely recommend.

Comfort Services does NOT stand behind the lemon products they install. We had our unit replaced back in August and I immediately noticed it was unusually loud (an in and out rattling noise). They sent out repair men on three separate occasions in an attempt to rectify the problem with no resolve. The technicians were doing their best but they were hung out to dry by their management. I requested manager call backs and visits multiple times and for some reason Brandon wanted no part. Their lack of accountability is inexcusable and unfortunate considering the employees deserve better. As a result, they took down the outside bracket and set the unit on the ground, they insisted on rerouting the copper piping in the basement because according to them the manufacturer (DAIKEN/Goodman/Amana) would not replace the condenser unless these things were done. After spending countless hours trying to fix this, they couldn’t. The noise is still there, the copper piping looks horrendous in basement and they have not followed up with me. The last communication from the technician Robert Weisberg on 9/12 was he has to see what the manufacturer says and will get back to me. Sadly, I haven’t heard anything.

All I want is for them to stand by their products. If they use a vendor who doesn’t stand by their products, they should consider a different vendor. Even so, from a customer perspective I shouldn’t be at the mercy of the unit manufacturer, lemons are lemons. Bad out of the box and if DAIKEN doesn’t stand by their products that shouldn’t fall on the consumer. I didn’t buy this from them directly.

In hindsight I would utilize Four Seasons, spend a little extra for piece of mind they will stand by their products and services.

I was given estimate of $1571 to replace Draft Inducer Motor which is under warranty. And they mentioned it may get reimbursed approximately $400 to $500(no clarity provided on the price of part.). I have paid $89 for this technician visit and asked him what was the part name and he was reluctant to share the name of the motor. Later, I contacted direct dealership vendor they charged me $381+$127 for labor and parts claim.

Maintenance call but the system is 18 yo & rusty, risking carbon monoxide. We bought the house this year but we're not told this. I'm not surprised tho because other things are old. Eric sent us pix to send to home warranty co along with diagnosis, which was very helpful.

Unfortunately my old furnace went out on me but fortunately Comfort Services made this process simple and affordable. Their service people are extremely professional and kind. I will be using them from now on.

I've been using Comfort Services Heating & Air Conditioning since I bought my home and as always the service technicians are always knowledgeable and professional offering options that address my issues and today was no exception with my emergency service.

Hayden was extremely professional, knowledgeable and answered any questions I had. Gave quotes for new systems and was not pushy. Very nice young man.

Jorge and his associate were able to solve the issue as well as provide maintenance to the HVAC unit. Looking forward to seeing them maintain the A/C before summer.

Came and they just did my water heater did a great job. I couldn’t believe how fast they did it and how they were experts at everything they did the three guys that were there were awesome. They did everything and explained everything very well couldn’t have asked for better service