HVAC reviews in Fishers, Indiana

I am pleased with the service, newly installed Daiken furnace and timely response to my problem. By calling Homesense (another company diagnosed a cracked heat exchanger). I did not share their quote until after I got a quote from Homesense.
I saved a couple thousand dollars from the original quote I was given. For that I am so glad I did not accept the original estimate. Everyone I worked with at Homesense was friendly, efficient and knowledgeable. Thank you Homesense!

The technicians on the initial service call showed up without notifying me in advance, with dead power tools, an empty pressure tank, and not enough HVAC sealing tape. They estimated a 3 hour job and did not communicate with me at all during what ended up being a 7 hour job. They also blatantly ignored my request to not leave a very heavy elevated gate from my deck hanging open.

The day following the install of the brand new $4,735 AC compressor and evaporator coil, the house was still not cooling the house. The operations manager did come out immediately the next day and explain that the job had not been sealed/completed properly, and rectified the issue.

Overall they got the job done, and the administrative staff I worked with was very helpful, but the service I received cost me several hours of my personal time and unnecessary stress.

We are gathering information and pricing to replace our AC and furnace. Brady came to our home , listened to our concerns, what we did and didn’t like about our current “well used” system, checked out not just the system but our ductwork and it’s layout and use. He spent time making a solid evaluation that led to further questions and improvements he then summarized and showed in the quote he sent us the next day. $$ wise Homesense was literally within a few dollars of 3 other bids with a solution that will give us energy efficiency and proper heat/cooling distribution superior to our other proposals. We are buying in January 2024 and will update this review post purchase.

I've worked with Homesense for year having them do our annual maintenance checks and putting in a ductless mini split. They communicate well around appointments and give heads up on when techs are on the way which is always nice. All of their technicians are friendly and helpful, willing to answer any questions I have.

Very pleased with the service of Homesense Heating and Cooling.
I had to replace my furnace when the temperatures went under zero... Homesense were very responsive and I liked the price of the Dekan system they installed. They also installed a humidifier and we are happy with the performance so far.
When we had problems, they were very responsive and fair, which I appreciated greatly.
Of course the real test is in the long run and we are 2 years into it since the instalment of our furnace. So far so good.
They've been here yesterday to service the furnace and I've scheduled the maintanance for spring and winter ahead of time.
I also appreciated how nice and professional everyone involved were.
Just like any relationship, I hope they will keep being as nice as in this honeymoon. They seem to care a great deal and I'm into long term commitments!

Homesense came out to my previous residence in 2019 and installed a new AC and furnace system. They were really easy to work with. They were professional and quick. I asked them to come out to my new residence to give me a quote. They were competitive but I ended up going through another contractor. They were transparent and professional. I will likely be using them in the future!

We have been customers of Homesense for the last 3 years and have been consistently pleased with their service, communication, product line and support, and maintenance plans. The best part of Homesense are the people who work for the company. The technicians are approachable, knowledgeable, and very welcome in our home. I highly recommend Homesense for your heating and cooling needs.

As new homeowners, we had our first experience needing to find an AC repair company in our area. After searching and reading reviews, we chose Homesense, and we were very happy with our choice! They sent someone out very quickly, and our tech called & texted to let us know when he was on his way. He diagnosed our problem and talked through all of our options in detail and gave us estimated costs of each. He was so helpful, honest, and friendly. We even got a follow-up call from a senior tech to make sure we were set and didn't need anything further. Homesense will definitely be our go-to HVAC servicer going forward.

Homesense was great. Had an AC breakdown. Had our regular (large corporate) HVAC company come out and they told us the compressor needed to be replaced for $4700, but if it was up to them we should just replace the whole unit. The Carrier unit is only 10 years old, so I got a second opinion from Homesense. Long story short, 3 triple A batteries needed to be replaced. Homesense has our business going forward.

This is my second HVAC system with Homesense. Amazing people to work with. I called and explained my issue to Chuck. He got ahold of Darren who was at my house within a couple hrs (actually earlier that I was told). He thoroughly checked out the issue and presented me with several options. Darren shared his knowledge, enabling me to make an informed decision without any pressure. I actually discussed with Chuck and Darren about upgrading to a 3 ton unit and was assured that 2.5 ton (which was what I had) was plenty. I opted to replace the entire system due to the age and the excellent replacement price I was quoted. The install crew (Andy and Ben) did a great job. From keeping the inside of the house clean to making sure everything was working perfectly when they left the job. All the people I dealt with are very nice, personable, and not to mention, honest! I trust that Homesense has my best interests in mind and won't sell me something I don't need. Thank you to all.

Service and installation techs were great and super friendly. Sales staff was less than great. I give the service and install guys 5 stars all day. Sales 1-2 stars. Slow proposal, slow to no timeline updates without me reaching out. We chose Homesense from referrals from other home contractor referrals…I would happily use them again based off the installers politeness, knowledge, cleanliness.

Our AC recently went out so we called a well-known organization to come out. They attributed the problem to a faulty wire which connected our AC condenser to our house. The wire itself was 6 inches long. They gave us 2 pricing options to replace this wire; 1) $200 upfront plus an $18 month maintenance package or 2) $300 upfront with no maintenance plan. I'm no expert but this didn't add up. I felt like I was being forced to buy something I didn't even need. So I decided to get a second opinion.

I found Homesense through their reviews and called for an appointment. They were able to send out a technician (Darren) within 24 hours. Darren arrived and I explained the situation. He performed a thorough test of our system and instead found the root cause of the problem which was not the wire but in-fact a faulty connection of wiring. He fixed this in a matter of minutes and didn't charge us any additional fees beyond the service visit charge. We were so impressed with Darren's professionalism, explaining the problem and other aspects of the system that we decided to purchase a maintenance program which was much more affordable than the previous competitor. Whenever we have future heating and cooling problems, we will definitely be calling Homesense. Highly recommend!

We've been using Homesense for almost 5 years...we haven't had to call them out hardly at all in those years just based upon the quality of equipment and their install. But, when we did have an issue with our cooling, they were quick, thorough and professional. Highly recommend Homesense!

We are so happy we were recommended Homesense through Neighbor Serve! They were able to come out and quoted us half of what other agencies quoted and did an amazing job. We worked with Kary, and Ben. They were so helpful in fully explaining our issues and how our old house was working. We are so happy and couldn’t recommend them more!

I highly recommend Homesense! They were very professional, prompt, efficient, and communicated well. I thought I was going to get talked into a new A/C unit but they fixed the old one for a fair price. Great company and great leadership at this company.

Company was very good with communication. Chastity was a friendly and efficient tech and she spent time to help me with our thermostat.

Prompt service and very reasonably priced. Max did a great and thorough job and explained everything well. I signed up for their semi annual maintenance.

I contacted Homesense because I know one of the owners personally. He/They do business the right way providing valued communication and fully explaining options. From my initial technicians visit to the install team, my experience was excellent. I highly recommend Homesense for your residential heating and cooling needs.

Best heating and cooling company in central Indiana !

I dont think my review will do the company justice but I will try. My A/C was having problems keeping the temperature down upstairs so my neighbor's recommended Irish Air because they just used them to replace there unit. I called them in the morning and they were out within a few hours. I need to mention that I had the same problem last year and called a different company who told me that I was leaking freon and that I would probably need to replace the unit next year but just added freon to get me through the summer. Now today when Jim from Irish Air came out the first thing he did when he tested my unit was tell me that I actually had a little too much freon and didn't have a leak. My AC unit is 20 years old and he told me that it's fine mechanically and that it's more to do with the ductwork in my home than anything mechanical. He recommended a few changes in the registers and return vents to help move the air around better and didn't charge me a thing instead he asked me to write a review online. He could have easily sold me a new air conditioning unit with the age of mine like the last company was going too but instead he took the time to explain and do the right thing.

Extremely happy with the entire sales process. Very responsive, answered all questions and overall great to work with. Competitive pricing. Purchased a high efficiency system to replace my dead 80% system. Only complaint is they could’ve cleaned up the work area of debris before they left, but nothing a quick vacuum couldn’t handle.