Home Services reviews in Indianapolis, Indiana

Daniel, the owner, is very friendly and easy to talk to. I've had him come clean several rooms of my house twice, as well as a couch, and he's done a great job each time. I was able to schedule and get him to my house within the week. He discusses options with you ahead of time and is VERY reasonable about his pricing. He also doesn't try to up-sell you on unnecessary carpet treatments. He even did a couple of extended areas for free, in my case, without me even asking! I definitely recommend going with PME.

Rocket Science called to give me a quote before I could even log off of home advisor. It was weird yet very comforting.

Peter did a fantastic job in our home..our carpets look and smell fresh...we are ready for the Holidays! Thanks, The Coopers

Peter did a great job! Was very thorough and took the time to detail in every area. Very happy with his work!

Don’t go to them, horrible company ‼️‼️‼️‼️‼️‼️‼️‼️Talk to the manager and his wife both are very rude highly recommend do not go to this place every body needs to read this review and look at the other reviews horrible company do not do not spend your money with them strongly advise‼️‼️‼️‼️‼️‼️‼️‼️‼️

Always very helpful and full of supplies. They will test your water too!

Jim and his team are great. I highly recommend Pate's, for pool cleaning, or maintenance of equipment. Very knowledgable.

The service at this store is great. Went in to get a part for my hot tub, they knew exactly what I was talking about and new where it was located in the store vs me walking around forever looking for it.

Gabe was so helpful in assisting me with a resolution for pump to above ground pool connection. Covid protocol for businesses in place for safe interactions to protect employees and customers.

Seem to know their stuff! Had a free water test for my pool done, and all products I needed were available. They have a larger variety than the place I usually go.

I walked in looking for a vacuum or a cheaper alternative and The salesman wouldn’t listen to me ...I thought I had white Water Mold the guy instantly took me to costly chemicals asking me what I done and telling me it’s going to come back.. I walked out and went to Leslie pools.. after the guy there actually asked questions about my issue I found out I only have a pollen problem a less than $25 fix... the guy at pates was never interested in asking about my problem just only interested in selling me 3 chemicals that would had cost over $100 and I didn’t even go in the store to buy chemicals I will never go back to pates pool service my money will go to Leslie pools

Won me over from Leslie's. Left the high-price - horrible service company to find awesome service and support at Pates. Thanks Sue for all your help and training on chemicals. See yah soon.

Full of rich, unemployed white women with nothing better to do than spend a half hour asking questions to buy something they still don't understand, so that they can feel a tiny spark of a sense of accomplishment, occasionally glancing back at the line stretching out the door and smiling to themselves at how important they are.
If you're not looking for pool chemicals or $2k robot pool vacs, you will be out of luck.

They went above and beyond to help me find a Taylor test kit reagent that literally no other pool store had in stock because it's part of an advanced test. I ran out right in the middle of a SLAM process and needed it ASAP. They got it same day from their distributor - everyone else said it would be 1-2 days before they could get it.

If you live anywhere more than 5 miles from these people, do not use them. They committed to opening my pool, refused to come out the WEEK OF the opening, without any notice because of where I lived, and now have deposit money from me for refusing to do my work. The general manager is an idiot. Bud, if you’re the one “in charge” then why don’t you control where your employees are scheduling services? Sounds like you aren’t in charge at all.

Pate’s had been servicing my pool for many years
Since converting to the fixed monthly price option, they decided unilaterally to drop me this year

I would be absolutely ok with that if I had been informed
I called the office and left a message with no response
Very disappointing

Kris, Lori and the crew do a fantastic job. They are knowledgeable and honest. We had some major work done this summer and they were ontime and on budget. Thanks!

I have used Pate’s pool service to open, close, and maintain my pool for years. They are fantastic. They fix problems quickly and keep us up and running. Thanks to the entire team!

Pates has been my standby store for all my above ground pool needs. Kris and his employees are honest and professional. Hands down the best pool place in Indianapolis!

Miss Sue is the pool doctor. She always gives us the best recommendations to keep the pool in good condition. She helps to keep things economical. No overpriced, unnecessary recommendations. Pate's can get busy because they are so good.

2021 pool water test great.

Older: Pate's automated pool chemistry analyzer generated in printout along with you tube videos posted by Family Fitness (formerly Watson's). But what I have learned to start the pool for water chemistry is to address #1) alkalinity then #2) ph then other factors (such as sanitizer, stabilizer and last hardness/minerals) from my perspective. For years I had it wrong and ignored alkalinity but that is a prerequisite for ph which is a prerequisite for sanitizer, etc.

By the way, we have a fiberglass pool and well water which is severely susceptible to wall staining that no one (!) could tell me the correct combination and sequence of remedies that I had to figure out on my own over a several year period. I would use Pate's again moreso for their computerized pool water analysis but keep in mind the correct pool water chemistry sequence to address and not concurrently.

Bottom line is Pate's did not miraculously provide the full solution to my wall staining, brown/green (not algae but copper issues), algaecide, cloudiness, chlorine guzzling pool but by far they helped enough that I could figure out the rest after other research.

Also, muriatic acid (for remedying high alkalinity) was miraculous for me (after aboiut 3 gallons in a 14k gallon pool) before addressing ph and sanitizer. But be careful it is heavily corrosive and should NOT be stored in non-ventllated building nor near metals.

To address the high CU content, those CUlinators did not work well and sequestering/flocculants a little better but expensive. So we found draining the fiberglass pool partially and refilling with well water is ok BUT NOT TO USE ALGAECIDE WITH HIGH CU/METAL CONTENT. Virtually ALL of the algaecides have metal / cu to combat algaecide but there is one (more expensive) algaecide we now use that is SILVER-based that does not stain walls we have and will be using that helps loads than yellowish CU. The Silver algaecide liquid is dark brown but properly applied doesn't stain (fiberglass) pool walls. We also partially drain our pool water during winter prep and allow rain/snow water to refill (rather than expensive pool water tanker replacement). This seems to be the only relatively sure-fire way to remove high mineral/CU content without spending tons of $ on chemicals. Be sure to use silver not cu-based algaecide too.

Original post: I'm in the process of clearing up a serious longstanding multi-year recurring pool water high Cu, phosphate, ph, alkaline, algae and fiberglass pool wall mineral staining issues,. I've contacted umpteen pool and chemical companies about these issues and so far Chris of Pates has been very helpful and informative with recommendations and specific steps/timing of procedures for applying chemicals to rectify and answering questions with alternative, future solutions. Pates is the only retail store that I've encountered that has a specialized water chemistry testing eqiupment that prints out a detailed water analysis (including the acceptable ranges) for the typical results (ph, alkalinity, stabilitzer, etc.) but also the only one i've seen with phosphorous, iron and copper. This test equipment I was told by one of the retail store persons is from the makers of pool chemicals, Natural Chemistry (I believe) which I had never heard of this equipment before.

I hope to update this post as the pool water treatment progresses because the issue may result in complete swapping out of our pool water if these recommendations don't resolve our pool water problems complicated by we use well water. This pool water replacement has been recommended by multiple companies, but we have yet to spend a lump sum of $ for that task, as well as the complexity of doing so for a fiberglass tub pool.

I'm withholding the fifth star rating (or otherwise) based on pending results of the pool chemistry recommendations now in process, and for continuing customer service quality. If you use Pates, I recommend Chris specifically at that store for detailed questions. Hope to update this post soon.