HVAC reviews in Indianapolis, Indiana

Jude came out on a Sunday during a Winter Storm to diagnose and try to fix the problem. Unfortunately it was just as I feared and I did need a new one, and in spite of horrible conditions and bitter cold Alan from sales showed up, then early the next day a new furnace arrived and was installed. Each step of the way I was given names and pics of my arriving staff which made an older lady feel safe. My home is now nice and warm, my furnace is shockingly quiet and the whole experience was easy and pleasant. They understood I had pets in danger in this bitter cold and was super kind and compassionate. I will ALWAYS be grateful to the staff at CJS for essentially saving our lives (temps of -20 can be deadly)! Their prices were absolutely fair and I felt very comfortable with the cost. Thank you CJS/Bassett for being so awesome.

The service tech did a good job. The only complaint I have is with the pricing. I was told it would cost me $98 to come out & diagnose my generator problem. When the tech found the problem & told me what it was I held off on fixing problem & he proceeded to make out my invoice & it came to $227. They need to be more clear on the pricing. Other than the billing problems good service

I didn’t have any work done yet, just an inspection of my electrical systems and Dylan was knowledgeable beyond his years. He may look young but I felt confident after his detailed explanation of what was going on and what needed to be done. He gave me options with varying prices and explained what was necessary and what was recommended.

I went with Basset because of the high reviews on Google and I wish I didn't.

They seem like nice people, but the work they did wasn't up to par with a 4.8 rating on google AT ALL,

The electricians either tried to cut corners on purpose, or they didn't read the work orders before doing the work, which I find both to be unacceptable

I had to correct the electrician multiple times on what the work being performed was and they tried putting the outlets nowhere near where I asked them to even though it was possible and the outlets weren't even close to being level when installed.

They also didn't properly install a sensor I OVERPAID for because I didn't want to get on a ladder and do it myself (I ended up doing it myself and what took them 2 hours incorrectly I fixed within 2 minutes)

They also cut a massive hole in my house that wasn't relevant to the work they were doing (in no scenario do you need a 3 inch hole saw to cut a hole for 2 wires) which I'm now going to have to repair eventually since they also lied about someone going to reach out to me to setup a fix for the walls and floors

They also did all of the work HOT and didn't turn off the panel at all while performing the work which means they either don't care about safety or don't care about possibly injuring themselves or starting a fire in my house or all of the above.

They ended up moving wires in the panel as well, didn't relabel where they moved them to, and didn't know which were which when asked about it which is something I'm going to have to troubleshoot myself in the future. (extremely sloppy work)

All 3 electricians who did the "service" also stayed in my driveway hours after the initial estimates and installation sitting on their phones which the company should probably be aware of.

Again, seemed like nice people, but I feel like I got ripped off big time and with something as important as electrical work, I'd stay away and hire someone else if you read this.

Technician was courteous and thorough and completed the work in a timely manner. He explained what he was going to do so we could ask questions if we wanted. John completely installed a new circuit breaker panel and moved it to a different location. In order to complete the work he needed to stay working until 2AM. Johnny frequently asked if we were warm enough in the house as it was 12° outside.

Brandon did a great job in servicing our furnace. He took his time making sure everything was working properly. He even showed me something I wasn’t aware of, and the company that installed the furnace didn’t tell me about.

Brandon went over the inspection sheet after completing the service and explained some things we could do or add to improve our health. All in all Brandon did a great job.

Tech was great and explained cost upfront. Offered maintenance plan way too many times for me. $299.00 to remove a burnt plug, examine wire and replace plug with the one we purchased.

Sam was the best! We had a burst pipe. He came quickly. Diagnosed the issue. Completed the repair- quickly and efficiently. Great attitude. Very pleasant to deal with. I will definitely request him in the future.

Ryan Reynolds was incredible, personable, informative, and very knowledgeable concerning Electrical concerns. If you are a Business I highly recommend. If you’re a home owner I highly recommend as well. They kept me updated with text and phone calls concerning his arrival time. Thank you, Ryan. Mike Bragg

Got help from Ryan and he was the best! Gave me the most affordable options and was very thorough with his inspection. He even took a look at something not related that I had a question about. Highly recommend them!

Shawn Selby with Bassett Services did an excellent job servicing our HVAC system today. He took the time to explain everything and was incredibly helpful and kind throughout the process. It’s hard to find reliable service like this—we’ll definitely be calling Bassett Services for all our future HVAC needs!

Ryan Reynolds was awesome! Honest, knowledgeable and educated me on what was going on. It was refreshing to have someone come out and give an honest assessment instead of shooting something to land a big invoice. Great experience and we’ll ask for Ryan again.

Great consultation, learning and listening event. Certainly felt that it was a business that was actually listening to concerns and willing to act to correct issues that were not their direct responsibility. It appears to me that this company cares about their clients. Their warranty goes beyond the manufacturer’s warranty. It removes the questions a lot of us have.

I am so incredibly pleased with the service I received from our Bassett technician Ryan Reynolds. The job turned out to be a much bigger job than was anticipated. Ryan was able to walk us through the new process and patiently answered all of our questions!!! The customer service Ryan provided today was above and beyond what I would ever expect.

I am slightly annoyed with this company being able to schedule appointments and keep them, I have had to check with them multiple times to actually get a visit from a technician. Today, Stephen came and confirmed one of my issues with my drain. He was prompt and honest with me and I appreciated his service and attention to detail, scheduling a follow up appointment to address my needs. I hope that my home's repair will fix an ongoing issue with my system.

Update on 2/11/25: The company was not able to follow up on its scheduled service window, despite multiple calls to their dispatcher. Everyone is very nice when you talk to them, but their ability to serve drain issues is lacking.

Kyler was wonderful! Thorough, great attention to detail. I ultimately didn’t go with Bassett because another urgent project came up, but when my electrical panel project comes up again I will definitely go with Bassett.

Bassett Services is a great company to work with if you need service because they retain great employees like Shawn Selby. Shawn was an extremely knowledgeable person and he took the time to listen and understand my situation. He was thorough and intent on fixing the problem correctly. He explained what he found and how he came to his conclusions. He helped me better understand how my system works and was definitely focused on giving me the best service possible. Thanks, Shawn!

Very pleased with our service from Brandon Stewart and Bassett Services! Called to schedule heating maintenance and they were able to come on the same day! Brandon was quick, efficient, and polite. He was also very mindful of our napping child! Everything was explained well about the condition of our furnace. Appreciate the service on such a cold day!

Out of 8 company’s that offered “24/7 emergency services,” Bassett was the only one that could come same-day, and came within less than 2 hours of my initial call. They were very sympathetic to our situation and communicative in how / when they could assist. Not only that, but our electrician, Tyler Stephens, was beyond kind, helpful, & technically proficient. An absolute answered prayer in an emergency situation. I truly could not recommend him highly enough!

Todd came to the house and right away I knew he was the man to deal with. Todd was very knowledgeable on everything we needed done. He was also very kind and happy which speaks highly of the company. I can't wait for the finished product to give us peace of mind

Tyler was very professional and arrived right on time. He kept us informed every step of the way while repairing our breaker panel. The pricing was reasonable, and the response time from requesting service to completion was incredibly fast.

Highly recommend Bassett and their friendly, knowledgeable staff!