HVAC reviews in Indianapolis, Indiana

Waiting for Bassett Services to value a customer’s time.
How many days of work must a customer miss before a job is handled professionally? Not one, two, three, or four—but more than five days I have taken off based on promised arrival windows.
Each time, the window passed with no show and no phone call. I have had to be the one to initiate every call just to find out we were rescheduled after the technician was already late.
To make matters worse, when a technician finally does arrive, they show up without the basic tools or equipment necessary to work on the problem. This isn't just a scheduling error; it’s a total lack of professional preparation and respect for a customer's time.

Our brand-new water heater stopped working within 48 hours of installation.
As their own technician’s report shows (attached below), the issue wasn't a defective unit; it was an installation error. The install crew used an "undersized" pan that choked the unit's airflow, causing an unsafe "orange flame."
To get us hot water temporarily, the technician had to "cut and fold down the pan"—a makeshift fix on brand-new equipment. His report explicitly states that a follow-up appointment was needed to lift the heavy unit and install the correct equipment. He also noted the install crew "left a decent amount of trash behind" that he couldn't take.
Did Bassett call to schedule that urgent follow-up to fix their safety error? No.
Once again, I had to initiate the call regarding a completely different issue just to remind them that this dangerous installation flaw was never permanently fixed. We are still waiting.

How is a customer supposed to live in a house with no access to a bathroom or toilet? After being left without sanitation, I was promised a technician would return "first thing in the morning" to finalize repairs.
They never showed up.

This isn't just about a missed appointment anymore. This is a basic health and safety issue. In Indianapolis, a home without a working toilet is considered uninhabitable. Bassett Services has my money, but I didn’t have a working bathroom. The presence of standing water after a total plumbing overhaul is a catastrophic failure that violates Indiana’s legal standard for "workmanlike" performance.
Under the Indiana Home Improvement Contract Act (HICA), a contractor is legally required to perform work that meets basic industry standards. Sending unprepared technicians without tools and inexperienced staff to a $xx,xxx job site is a direct violation of the professional duty Bassett Services owes me. This ordeal started around 2-16 and is still unresolved. Standing water and water heater repair not addressed. They don’t even deserve one star.

Update. So now Bassett responds with a canned response. Why am I calling you? You know the issue and have not responded. Still standing water. Still water backing up after the use of the shower and washing machine. You got to be kidding me.

Oh and I have spoken to Customer Experience Manager and no one has responded to him. SMH

You are taking advantage or a Vet (Korea and Vietnam) and Purple Heart Recipient. All these 5 star reviews? Why only one one star with numerous in resolved issues.

Very professional, very kind, the company knows what they are doing. Highly recommend this company

Great response time , accurate troubleshooting skills, wonderful personality

He was prompt & thorough. He cleaned & did more than I expected. I am really satisfied with the service I received.

Very prompt and professional beyond measures! Communicated very effectively and explained the entire process to me in words that I were able to understand! I recommend the services that these guy give to any family!

Eric replaced our kitchen sink faucet that had severely corroded over the years. After unsuccessfully attempting to remove it, we called Bryant. Eric had to cut the old faucet out with a power saw! The new one looks beautiful, and I now have a functioning kitchen sink!

Mr. Bryant, was courteous, prompt, and knowledgeable. He fixed my heating issue while educating me on the problem and solution. He definitely had my vote of confidence and recommendation.

Bryant and sons were wonderful they make you feel like family clear and concise and knowledgeable in their craft would highly recommend

Bryant & Sons came to our
home to replace a kitchen sink, fixtures and garbage disposal. He enter wear COVID safe PPE, was on time and even took the initiative to do some minor repairs that was needed in the kitchen. He helped to pull the refrigerator out so the we could see why our ice make was working properly and with a minimal effort, we have ice again. He returned in 2 day to follow up on his work making sure everything was working properly. We give 5 out of 5 stars for the professionalism and all around kind demeanor and a job very well done. This is a company that we call on again and again!

Technician was professional and friendly. They worked me in last minute and were in and out in no time. Definitely recommend them!!

They responded quickly, identified the problem immediately, got and installed the needed replacement part, all the same day I called. What more could you ask for?

The service techs were great. They explained each step as they worked on the furnace. I liked the quick response too.

Arrived earlier than expected, I thought I was going to be all day waiting, since I only called this morning. Luckily it was an easy fix and he was done in about 20 min.

Had a heat pump issue, Terry came out within 3hrs of my call. Excellent service, and knowledge of heat and cooling needs.

my heating was only working intermittently ...would not stay on. of course it was working when guy came out so he said I was probably not programming the thermostat right! he offered a new basic one for $80 (I bought my own for less than $40 in store). I asked him to do service and clean it ready for winter and he charged me $97. Today, two months later, I was still having issues and had someone else out who pulled out the filter and said hadn't been changed in a long while...was three or four inches thick with dust! So AAA like to blame and over charge their customers for work they don't do. Five stars for showing up a day earlier than arranged at 8am, but will never use again.

Nothing but praise for AAA heating and cooling. Manager and employees were very professional, knowledge, kind, and prompt. Had multiple issues with furnace, and they worked diligently, and patiently, to resolve all issues, never giving up. Thank you kindly AAA! 😊

So far we’ve had horrible service with this branch. I have a small child and we’ve been without air conditioning for a couple weeks. I have been calling this same branch for several days, and the scheduling lady has been rude several times over the phone and couldn’t answer simple questions I had about a time frame, etc.h We kept getting told a service tech will be out “sometime Tuesday (7/9/19)” and that she would call us with a time closer to the day. Never did. We even called the day before, still couldn’t give us a time frame of when we were even on the schedule. I had to take off and miss an entire day of work because I was told I had to be here when they were working, just so we could then be notified they can’t make it today (3:30p). So now I have to miss another entire day just to wait around. I understand the weather is bad, people are cranky and Indianapolis is big, but work on your customer service skills and learn how scheduling works. Our home will no longer be using AAA Heating Service Inc. Good luck if you do!

Excellent service, good communication, would use again. Terry did an excellent job.

AAA is always my go to to HVAC. They are always quick to respond, communicate well, and fix what needs fixed without trying to upsell you on what you don’t need. Highly recommend!!

Great service! Our AC was up and running in no time.

Have used AAA HVAC for 20+ years. Never try to oversell, reasonably priced, show up when they say they'll arrive.