HVAC reviews in Indianapolis, Indiana

Bassett was very professional and courteous throughout the process. Scheduling appointment and prompt response.
Pricing was unreasonable for service. We opted out of any service being completed

Nick came out on the same day our water heater rusted out and quit working. He was very professional as well as personable. It was so nice to come in to work the following morning and the hot water was back. It allowed the hairstylists to continue working without missing a client. Seriously heaven sent!!

Matthew did a great job! He was professional and efficient with the installation of a plug for our new RO water treatment system. It was our first time to use Bassett Services and we will definately be using them again.

Technicians arrived with advance notice. They were courteous and thorough. Excited for their membership services!

We had previously had a Bassett technician visit for annual maintenance that was not very enlightening or satisfying. I left a text review and was contacted the next day by a supervisor.

The supervisor sent out Josiah to redo the entire annual maintenance a few days later. Josiah was amiable, informative, and knew what he was doing. He carefully went through the basic checks of the furnace and split system, showing me what needed to be done and why. He explained some things about the split system that I didn't know. I felt much more comfortable after that. After his visit, he quickly sent estimates for the work he had suggested doing.

I pay a monthly fee for services, therefore there was no charge for the service call.

The only complaint I have is not with the service but with the text system Bassett uses where I supposedly can track my technician as he travels. Because this tracking didn't work (and didn't work the last time I had service done), nearly an hour after I received the text that the technician was "on his way," I found myself getting annoyed at the time it was taking and called the office to get an estimated arrival time. I understand that "on his way" can leave open many different arrival times depending on where he is, but I would expect not to get "on the way" notification until about 1/2 hour before arrival. An estimated arrival time would be ideal.

Jonah was great! He replaced our blower motor very quickly. We still have a strange problem with vibration / noise that we could not resolve. Jonah arranged another service visit.

very friendly very thorough took his time came with respectful pricing! found problem at very end and got it fixed fast and on a saturday

This rating is for Tom, the technician, not necessarily Bassett. Tom is personable, knowledgeable, professional, and thorough. He is diligent and dedicated to the customer to complete the job right . I would highly recommend Tom D. As he has serviced my system for over a decade and has done a fantastic job every time.

I highly recommend Bassett, particularly Jaquias, for electrical issues. I had an urgent issue that needed to be addressed and he came to my home the same day I called!! He immediately identified the issue and promptly fixed it. His professionalism and efficiency was much appreciated. I will definitely use Basset in the future.

Technician performed fall maintenance on 3 HVAC systems. Several days later I noticed that the temperature had dropped in the south end of the second floor. The Trane thermostat screen was all white so I touched it and it reset, but I could now only control the temperature through my phone app. The next Monday another tech came to the house and proceeded to tell me they had not caused this and would not be responsible. Before leaving he pulled the whole system out of the plaster wall and said it would cost some $1200 for a new thermostat. Now I have a wall repair and repaint and no solution. I will now call the Trane help line to diagnose the problem.
As a little history, Bassett company purchased Northern Heating which had provided good service for many years. I will never have any of the Bassett young and inexperienced people in my house or business ever again. In total I have 9 HVAC SYSTEMS. ADIOS!

Dylon provided excellent service. He was prompt, friendly, he took the time to answer my questions patiently and provided good and clear answers. This was our first time using Bassett and we plan to do so again!

Initially had a miscommunication about location of our outdoor unit. I had to call a couple times to get the fix rescheduled but they came out and fixed everything up nicely. Would recommend.

Excellent service! Eli did a phenomenal job, the problems were found and solutions were quickly made. He did a follow up after the work and made some more minor adjustments, my home is now a cozy 70 degrees as the temp continues to drop outside.

Our furnace stopped working in January! Someone came out that day to look at it and we were pretty sure a new furnace would be better than fixing the old one. Seth came out that evening and quoted us. We decided on what we wanted and it was installed the next day!

Ryan was a pleasure to work with. He checked several appliances such as water heater, furnace, AC. He was pleasant, knowledgeable and thorough. If he's a good representative of Bassett then I've found my new company.

We think Tom did a wonderful job, very polite and professionally. I highly recommend him to come back if I need it. I'd like to have him as my serviceman. He did a wonderful job.

Bassett has excellent communication with their customers. It was easy to set up an appointment and they were flexible with the appointment window. Our technician, Tom, was personable, knowledgeable, and efficient.

Brady was very thoughtful was very helpful explained everything to us completely. We appreciated the extra help and work that he did for us the time he took a very polite, young man Ann was thoughtful and wearing the booties in the house to keep from tracking anything in it’s very thoughtful. We are very happy on every aspect of the call.

Mr. Jackson Griffin did a tremendous job from start to finish. He was very courteous, respectful and knowledgeable of his job. He was very easy to communicate with and explained everything he was doing. Thank you so much! People like Mr. Griffin are why we love using Bassett Services for our needs.

Ryan Reynolds was literally a star haha he was so thorough and helpful he went above and beyond honestly he even showed me how to hook up my washer dryer when I get it and answered every question 5 times bc I didn’t understand. It also took so long to find everything wrong in our house and he didn’t care at all was very nice. Give that man a raise 👏

I had an emergency and needed an electrician after hours (to make sure my house wasn’t going to burn down)! They sent someone right away, got me taken care of, and the service took less than an hour. Ryan even took the time to explain what happened, what else he recommended, what all the risks were, and what I DIDN’T have to worry about, so that I could sleep easy.