HVAC reviews in Indianapolis, Indiana

This is the contractor that my builder uses to design and install the HVAC systems in their homes. The system started short-cycling upon first use. Then, I found out that I am unable to heat or cool my entire home due to bad design. I have a zoned system and I can currently only heat or cool one zone at a time. I have had three different HVAC companies out and all have reported that the ductwork design was insufficient for the system that was installed. I have been trying to get an explanation on this for months only to be told "the owner is aware and is supposed to be getting you something soon". I call back weekly, they take down my information and say he is aware, and then I hear nothing. I have never received such a run-around from a company in my life.

Wish I could give zero stars. I have a new home construction, I have leaking exhaust flues that’s acidic and ate away my Vinyl flooring. Every gas fitting is leaking and has no pipe dope. The entire duct system is undersized. The workers that installed my system had their kid in my home running around. The “installers” and kids were all in pajama pants. Currently have been waiting 5 hrs with no call back from a “service tech” what clowns this business has.

i called a couple of companies to get pricing on maintenance plans. the customer service rep who answered the phone was very polite and professional. Ken Maddox heating and air was cheapest so I bought one. Scheduled my appointment. The tech that came out was also very polite and professional. one thing that really stood out for me is the respect by the tech he made sure he wiped his feet and wore footies over his boots not to soil my carpeting. He also educated me on tstat operations. so very pleased from start to finish with my experience with KEN MADDOX HVAC

We've had to call Maddox twice now in the past 19 years. They initially installed the heat pump in our house upon construction.
This past call was a service call due to our A/C (heat pump) not working. They responded extremely quickly. The issue turned out to be a capacitor, but the tech could have tried to sell me a cooling fan as well. Instead he cooled down the fan, which had overheated, got it running, then checked if it was drawing too much current (would show overheat damage).
I might end up needing one sometime, but the savings today was much appreciated.
I trust these people and will call again as needed.

We had an HVAC system installed in our new home build by Ken Maddox in 2014. I called to have them come out for maintenance on the system and was informed that we are no longer in their service area and I should Google search to find another business who would come take a look for us. If I was asking for a new system installation, I could accept this response. But to me it’s very disappointing and unprofessional that a business doesn’t stand behind their product and assist a past customer on a system that they installed.

Technician Mike (with the mustache) is awesome he has never failed to take care of me. He has went out of his way multiple times to help my family and I stay comfortable. Always professional, thorough and very knowledgeable. Wish I could say the same about other installers/technicians at Ken Maddox. He deserves a raise for all of his expectational service he’s always given us. You need more technicians like him!

Thanks for everything Mike!

-Codie

just witnessed one of your box trucks fly by me doing at least 20 over the speed limit in a residential area then blew through a red light. Looks bad with your company name all over the truck.

Been using km for several years since they had a well documented history with the previous home owner. Of course they want to sell you stuff at your tune up appointment but I didn't find the prices offensively high and the hvac is a pretty important part of the house. The service techs have always been professional and courteous.

Called this company out to check out my AC that wasn’t working. I wasn’t at home at the time, so my wife called me to let him know the issues. I reported the coil in my air handler was frozen as well as the line sets going to the outside unit. He checked the filter which I change monthly, cleaned the outside coil and told my wife he couldn’t check the refrigerant levels because he didn’t have keys to the caps locks they installed. He never checked my indoor unit coils which talking to another professional is probably the issue. Long story short he was an under-qualified technician that came out and did work I do myself, then charged us $100 saying he fixed the problem. I called their office to speak to a service manager and have yet to talk to one. I would definitely recommend calling anyone else, this company is a joke.

I have used Ken Maddox for 19 years they put my HVAC system in when we built the house. Long story short I will advise people not to use this do to poor customer service. I scheduled a service cleaning a few weeks ago do to it be hard to take time off work. I got a call a day before the scheduled appointment stating that they need to reschedule and the next available appointment is 10-12 days out. Over the past few years I have noticed a decline in their customer service. The lady that called was extremely rude and when I asked to talk to someone over her she hung up on me. Needless to say I went with another company which got me right in. Williams Comfort and air thanks.

Worst customer service. They installed our HVAC in new build home in late 2020. The condensation drain had a major leak due to poor installation and the woman on the phone (Liz) wanted to argue with me instead of scheduling a technician for that day. The PVC pipe was bowing out because it was installed way too tight and eventually popped from the connection. This caused major water damage to our floors. I’m 9 months pregnant and told her due to the leak there’s mold damage in our floor and need someone out immediately to fix the issue. She refused to get someone out until four days later. Do not recommend!

I recently contacted this AC repair company because my AC was making a loud, annoying noise that was disrupting our TV viewing experience. Mike from the company came out and quickly diagnosed the problem - it was just a dirty vent that needed cleaning. He was able to clean the vent in no time and the noise stopped immediately. I cannot express how grateful I am for Mike's quick and efficient work. He saved our ears and allowed us to watch TV in peace again. The service was prompt and professional. Thank you so much for the excellent work, Mike, and for providing such exceptional customer service. Your expertise and professionalism are greatly appreciated.

I have used Ken Maddox HVAC for close to 20 years now. I woke up to no heat recently and called them and they came out within a few hours. I needed to replace my 28 year old furnace and they were able to take care of it the next day at a very reasonable price. I am very happy and the family is staying warm now.

Mike from Ken Maddox came out last weekend when our heat went out. He was responsive and great with communication, showed up on time and diagnosed the problem. He also got the heat back on temporarily while we waited for the new part to make repairs. The day the new part arrived, Mike was out to fix it! Highly recommend

Maddox installed my original system in 1997. It ran great for 27 years! No issues at all. We decided to upgrade and were happy to find out Maddox is still in business. We just purchased a new system from them, inside and out. They did such a great job installing! and the price was reasonable compared to other quotes I got. Hope this one lasts another 27 years!!

We purchased a house in a new development and have had a few mechanical issues with our ac for awhile. (The issues had nothing to do with their installation.. was other contractors with the builder) Working with Mike has been fantastic. He has always gone above and beyond to assist and handle our issues. We will continue to use Ken Maddox for our HVAC simply because Mike works with them.

Mike came out today within an hour of my call. Found the problem with our A/C, had it repaired in 20 minutes!! Great work Mike! He was very helpful, friendly and honest.
Would highly recommend Maddox Heating and Air Conditioning.

Ken Maddox installed the HVAC system in our new build custom home in 2018. We have had nothing but problems since. The heat/AC were reversed, causing the AC to come on when turning on the heat and vice versa. All of our vent grates were installed backwards so that the air was flowing into the exterior walls instead of into the room. Every winter for the last 6 years, our furnace goes out on the first cold day. Ken Maddox has been out a number of times to “fix” it without ever getting to the root of the issue while blaming things such as a dirty air filter. I finally gave up and called an honest and reputable company to come look at it. They found that supply run in the attic was never connected or insulated on install and the flue was incorrectly installed causing pooling of condensation and rust all over our new unit. Avoid this company at all costs.

I’d say a good sign of a good company is how their employees treat not only customers, but how they treat others while in uniform or in the company vehicle. While my wife was driving this morning in a 35 MPH she had one of these companies employees almost run her off the road. Swerving and speeding in and out of lanes. After tailgating her finally passed her going at least 70. She did get a video of it on our dash camera. The license plate number started with TRS83 that’s all she got before he flew off. A good sign of a good worker is how they treat people in public WITH THE COMPANY LOGO and number on the car. If they can’t even drive correctly I wouldn’t trust their work as a company.

I hope they are better at HVAC than driving. One of their techs was doing well over 80 mph in the left lane, tailgating, and swerving. This person could have caused an accident. Obviously, no regard for others. The pic is the actual work van.

Maddox came out to my mothers home because she had no heat. She is elderly and has health issues. Mark the service technician did an excellent job coming out and getting her heat fixed fast for her.There was only a small service fee and its been running great since he left. I would recommend this company. i appreciate them taking care of my mom.