Reviews of local pros in Plainfield, Indiana

Helped us out of a hot, sticky situation! Our old system was failing during a heat wave, and the folks at New Wave were able to get us cooled off. Pleasant, local, family business. Definitely recommend them!

We had an HVAC unit installed by this group last March and started having heating issues last night. I called and a technician was at our door within an hour. Diagnosed the issue as a number of user errors on ways I should be managing my system differently. Very thorough and friendly in their education and extremely customer friendly. So thankful for this group and their support

Excellent company, they just replaced our HVAC and we are very pleased

Dustin with New Wave came out to our house around 2017 after we moved in to our new-to-us home. He helped us get another year of life out of our original HVAC system at that time (as opposed to a competing big-name HVAC company that told us it needed replaced immediately). A year later when it was actually time to install a new system, he came out and put it in for an incredibly reasonable price. Today, six years later, we noticed our system not working correctly - at the start of a massive heat wave (of course!). I called at 3:45 p.m., got a call back from Megan at 7:30 p.m. (well after the end of business hours!) and Dustin showed up at our door at 8 p.m. He replaced the malfunctioning part, fixed a separate issue he spotted in order to avoid another problem down the road, and was on his way by 8:30 p.m. I wasn’t even expecting a call back until the next day, let alone the actual service visit! I don’t usually take the time to write reviews like this, but my husband and I continue to be blown away by this small, family-owned business. So friendly and they have amazing customer service. Thanks New Wave - you guys have earned our business again and again. Thanks for taking such good care of us!

Fall check up on furnace, maintaining semi annual appoiment. Always polite and enjoy working with the company.

Dustin and his team are the absolute best! They are dependable, knowledgeable, and trustworthy!

The best! Dustin came out the same day I had an issue with my AC, explained everything well and took care of the issue and even took extra steps with my unit. Reliable, fast and very reasonable priced. Would recommend to anyone with home needs, AC, furnace, etc.!

Excellent experience. Dustin was great. Took the time to educate me on our system, the issue, and potential future challenges we might encounter. Will absolutely be calling them again in the future when I need service.

Very please with the service we receive. Dustin put our system in a few years back and has serviced it yearly. As a senior citizen it’s important to know you can trust the person or company you’re doing business with. We trust Dustin ( New Wave Home Solutions).

So impressed with Evan. Very knowledgeable and professional. Overall New Wave is excellent and fair. I recommend them highly!

This company is local and has always provided us with excellent service. We are very pleased with anything we have called them for.

My normal HVAC company but came over in a pinch when I had an issue. Great service and prompt!

It was a pleasure working with Dustin and the team. They were communicative, honest, and priced well. It was a quick turnaround, and they were professional. Very satisfied with their work.

In a world where customer service isn’t always the top of mind for company’s New Wave stands out. They show up at any time and work with any budget.

The tech that I had his name was Evan he is very knowledgeable on time that his job left no mess fantastic recommend them to anybody

Great people to work with, would highly recommend them to anyone. Dustin and Mindy are great to work with.

Very friendly and thorough. Best HVAC experience we’ve ever had! Highly recommend.

I have used this company several times across two different homes. Great HVAC work at reasonable prices, and HONEST! I would highly recommend.

Excellent experience from first call through installation! They explained my options professionally and executed the installation beautifully. Would highly recommend and will contact again when needed!

I highly recommend New Wave Home Solutions. Incredible customer service and top-tier technical service. Prices are great as well. They earned my loyalty and I’m now a customer for life. As the story goes...

Another HVAC company (with initials PB) botched my new furnace install. I had an allergic response to the fumes it was generating. PB repeatedly inspected and found no issues. For over a month PB ignored me and said all was fine. Desperate for options, I called other companies for quotes on yet another new furnace.

When I called New Wave and explained the situation, Megan suggested having them inspect it for a second opinion rather than immediately spend on a new furnace. Because they were worried about me, Dustin from New Wave actually cut his year-end vacation short to drive over and inspect the furnace on 31 Dec, New Year's Eve. Within two hours Dustin found two major problems with the PB installation, opened a complaint file with the furnace manufacturer, and documented everything with pictures and in writing.

When I confronted PB with the evidence they reluctantly agreed to replace the furnace under warranty. But, as you might expect, PB botched the second installation as well. I was still congested, coughing, miserable, living in my office. PB never contacted me again. Good riddance.

Actually, it was Megan from New Wave who called me 13 Jan wondering how everything was going, concerned for my welfare. I explained the situation and asked them to install a new furnace. Their prices were considerably lower than quotes I received from other companies. She pulled some strings and scheduled for the next day.

14 Jan the New Wave crew arrives on time and four guys set to work on the installation. They were briefed on my situation and did everything they could to ensure I would have no more issues. They did a far more professional installation than PB. They did work and fixed problems not related to the new furnace for free. And, they did a careful clean-up before they left. Good people!

Megan at New Wave texted and called me to check on my condition again on 20 Jan. They were always in contact. I sent her the following note on 21 Jan:

Hi! Thanks for checking on me! :-)

There's still a little of the new furnace smell but I'm thinking that will be completely gone by next week. The good news is that I'm no longer congested, coughing, and hacking. I can be out and about in the house and don't need to wear a mask or respirator. Yesterday, for the first time in about 6 weeks, I sat in my den and listened to music. I was so happy I had a couple beers and fell asleep in my favorite chair. I had been living in my tiny office for so long it was a sort of celebration.

Your team did a great job for me! Dustin's diagnosis of the old furnace was thorough and professional. You scheduling the install on a moment's notice was like magic. The installers kicked some serious butt and we got along great. They not only cleaned up PB's mess but they also fixed a few things not related to the new furnace, which I greatly appreciated. Overall, a top notch crew.

I'll definitely be calling you for the AC check in the spring. Hopefully, PB didn't butcher that too.

Thanks so much! All the best!

They replaced my entire heating and ac units in 2020 for me and I have had them come out for regular maintenance since. They are always friendly and have good communication skills. They also tell you the name of the person that will be doing the service when that person is on their way.