Reviews of local pros in Clive, Iowa

Great I have bought products from dog food to crickets for a bearded dragon. The service is great and we have even used the puppy play time to socialize the puppy. Groomers have been awesome and with the new vital care plan for 19.99 which includes unlimited nail trimming and teeth brushing is well worth the deal. I love this place.

Everything was great except for the actual cutting of the grass. I called to do a one-time lawn mowing service. The secretary was very nice and helpful. They were able to come out with two business days to cut my lawn.

The issue arises with the actual cut of the lawn. My neighbor mowed his lawn two days prior to mine and after the guy was done mowing, my lawn was still significantly longer than his. Within 1-2 days of the cut, my grass looked like it hadn’t been cut in a week. There were pieces of grass that had been pushed down by their mower and popped back up a day later, looking as if pieces were missed. It was def not worth $55. I really hated to leave a bad review because they were so nice and quick to respond, but really disappointed in the actual cutting of the grass.

UPDATE: The corporate office of this company contacted me via phone to "make it right". He basically explained to me that one time services through this company only go over the lawn "once" and that means it may not be as great as going over it twice (which they offer if you pay more or pay for their reoccurring service). I was never given the option to pay more and didn't know this was even a thing-- they said they would address this going forward by explaining this option to customers. They offered to have someone come by for a complimentary lawn mowing today, which ended up being only for my backyard since by husband mowed the front yesterday. So I guess, depending on how short and neat you want your grass, make sure to ask for the option to pay an extra $5 on top of the $55 one time service or opt for the reoccurring service that comes every 6-10 days for $49 each cut.

It is hard to give a rating for a service that never happened, so I am rating on the issues Naturescape has in committing and actually performing a service as promised.

I first requested a service online on Sep. 11. I didn't receive a reply so I called a few days later to see if my request was received. I was told I would have the service in the next week. Great! Two weeks go by and nothing. I emailed and did not receive a response. A few days later I called and was assured the service would be performed the following week. It was not and I emailed the corporate office who sent me back to the local one. After communicating with them I was told they could get me in the next week. I informed that I would be out of town so would have to be the next. They promised I would have the service on Tuesday or Wednesday. it is Thursday night and six weeks have gone by now. I am over it and will never try to use Naturescape again.

Excellent customer service from day one. Ashley is awesome and answers all of my questions. Our yard looks great !! Highly recommend Naturescape if you are looking for Lawn care service.

Update #2
Natursecape worked hard to put their guarantee to work. I was in touch with the corporate office and the Local Des Moines Office. Looking forward to see how the outcome with the yard next spring.

Update. I wish I could change my five star review to ZERO Stars. I am still waiting to hear from management from a meeting we had at my property last fall. The last few years have been awful. My yard looks horrible, and had weeds everywhere. I have been through 3 regional managers, and 4 local store managers over the years. And they never follow up or they quit, and do not pass on my info to the next. I am always the one that has to call them. They say "Satisfaction Completely guaranteed" Not even close, the only guarantee they offer is no follow up after discussing any concerns. They did offer the five yard applications at no charge from the 2nd Regional manager. But it did not help the yard at all. I finally switched over to Perficut for future services. I would recommend them.

Mowing service not dependable. They mowed my lawn three weeks straight no issues. Then on the third week, no show. When they finally came on the forth week the guy did a quick mow, mind you my grass was very long, then jump in his truck and left. No trimming no blowing. I called to voice disgust, and was given the run around. Now this week no call no show so I call them today 3 times, on the hour just to get a call back from supposedly a regional manager to say they would be here next week. Right! I've cancelled my service for mowing and the treatment package I bought at the beginning of the season. Currently waiting for refund. Would not recommend as very wishy washy, lousy service and terrible customer support.

We purchased our home in December of 2023. It is clear that the lawn was not well maintained. Two urgent care visits for poison ivy clean up... After having Naturescape treat our lawn for the 2024 season. We are astounded at the results! I highly recommend Naturescape, what wonderful results!!

I have been using Naturescape for a few years now and they do not disappoint. They offer services at a fair price, and stand behind their services with 100% customer satisfaction as their promise. I use them for both lawn service and snow removal. I highly recommend them if you are searching for a reliable lawn service company.

Have been using this service for a few years and they have always been responsive if contacting them with questions or concerns. They have done a pretty good job overall. However, the most recent employee, Donna, who provided our service, was exceptional! She was very aware of the many plants in the yard and explained she would do her best not to have any contact with the plants. She is also the first employee who actually treated the lawn outside our fence, understanding that was also needing treatment. Thanks so much Donna!

They fried our lawn. Their instructions are to water daily for an hour (to dilute the excessive amount of dry chemicals they put down in the middle of July) and that they'll reseed for "free" in the fall. No thatching, no refund for the prepaid treatments, no reimbursement for the water, or the lime for our yard. 100% would not recommend.

Naturescape has serviced my home for many years. I have had them do several different types of service to my lawn and the landscaping. The service techs are always professional and do a good job. They are fair on pricing as well. They have a 100% satisfaction guarantee on everything they do. If you are not happy, they will do it again or fix the issue for free. Great company and you can count on them meeting your expectations. Keep up the good work!!!

They took everyone’s money but did not provide service. I’ve used this company for several years now to fertilize and treat my lawn for weeds. I use the pre-pay-in-full option for the full year. My lawn has never looked as good as when I was doing my
own lawn care. This year has been significantly worse. I called and complained about heavy weeds in my yard to which they told me we didn’t have a hard freeze this winter so weeds are bad everywhere. But, I finally heard through the grapevine the real truth. They did not have proper licensing to treat for weeds this year, so they just didn’t do it! Didn’t even tell their customers. Just took everyone’s money and acted like they were doing what they were paid to do, blaming it on a mild winter…..scamming all their customers. Needless to say, I won’t be hiring them any more.

Have to call every month to get a respray for weeds. This company promises they'll come out for a redo but waits till the next scheduled spray. They wait till after the first frost to come out to aerated your property. They charge you for "X" Sq ft yet they don't spray the exposed footage. They came out for my 3rd of 5 scheduled sprays and burnt the crap out of my grass. When I complained, they came out & said my grass looked great & it will come back with watering. Will not continue paying this company for crappy service.
The above post was posted last year. I once again will let everyone know this is NOT the landscape nor yard care company you want to go with. Last year's service was bad, this year's service is absolutely appalling. Once again I paid for a five treatment service and have only received 2 of 5 & a respray. Here it is September 25 almost the end of the season. Weeds are growing like WEEDS. Literally. I am done using this company & feel sorry for anyone who hires them to care for their lawn. Worst company ever.

Bre is the real deal! Bre went above and beyond helping my granddad with his lawn care — and honestly, that means everything. She didn’t just show up to do a quick job; she took the time to listen, explain things clearly, and made sure every single concern he had was handled with care and respect. You don’t meet many people these days who actually care about their customers like that. The yard looks amazing, my granddad won’t stop talking about how kind and helpful she was, and we’ll definitely be sticking with her from now on. If you want someone who knows their stuff AND treats your family like their own, Bre’s your person. 10/10 — professional, reliable, and just genuinely awesome.

I called them to come and kill the crabgrass in my yard they were out in 2 days and sprayed the yard. Unfortunately we had a power rain that day, so I called them about it, they just asked that I wait 10 days to see if the spraying did the job. After the 10 days I called back and said it looked like some spots washed off, so 2 days later they were back and resprayed, no charge. Great customer service and you don't see that very often anymore. Give them a shot I don't think you will be disappointed!

Summer 2025 update:
They are back to doing a terrible job. If there's one thing they are consistent with is that they are inconsistent. When you escalate an issue they seem to be responsive, but I shouldn't have any issues to begin with and they are so erratic in their applications that I think I would be much better off just doing it myself. Last year they didn't do my grub control until September, which is way too late. This year they did it at the end of July (correct timing), but did the application sporadically and only treated about half of my yard. And then the person doing the application went out of control spraying for weeds (which I had asked them to retreat over a month prior) and he killed a bunch of grass and missed a bunch of weeds and crabgrass. Just look at the pictures I attached.

I think that I'm done with them and have given them multiple chances to take of my yard and my yard looks worse than it has in years. I would NOT recommend them.

Update:

After I posted my review that's below, they reached out to apologize. They acknowledged their service failures and vowed to improve their service. I appreciated the fact that they were responsible to my concerns. I edited to 4 stars and will give them another shot this year. I will report back at the end of the year...

I've used this company for the last 4 years. I had been initially pleased, but over the last several years the quality of their service and attention to detail has went downhill. My yard had more weeds last year than in the last 10 years and to cap it off, they applied grub preventative at the end of October. This service needed to be done in late July, August, or early September, not at the end of October. I called them several times and told them that I wasn't satisfied with this service, but they just ignore my calls and continue to send me a bill for that service. I've recently reached out to their corporate office and I'm awaiting their response. I will not pay for grub prevention that wasn't applied properly. I've asked them to call me back and explain what happened, but haven't received any calls and it's been several months.

Amazing job CCS 👏 The school is was built perfectly.

If the quality of work matches how the owner drives, this is one trash company. Learn how to drive.

Poor management and negligence. Installed a sidewalk in West Des Moines just south of Bishop Drive on 98th Street and left the string attached to two stakes on each side of the sidewalk so the string was still across the sidewalk, even after it was completed. The company did not block off the sidewalk and there were no signs saying that construction was still going on with the sidewalk.

I was out for a run on June 8 at around 8 AM in the morning and severely injured my knees, hands, and elbow due to their negligence of leaving the string across the sidewalk. I contacted the company via their "Contact Us" on their website but it's been almost a month now and they have ignored my message.

Very helpful and reasonably priced with great price transparency. Spencer and Justin were great at communicating to me who knows nothing about electrical issues. Would highly recommend.

From a fire hazard to peace of mind. They really went above and beyond to make sure our family’s specific needs were met. Thank you!

Professional and timely!