Constraction reviews in Des Moines, Iowa

Had a frozen pipe burst and ServePro was very responsive and helpful in assisting me dry my room out thoroughly, very knowledgeable, timely, and available when needed. Did a fantastic job.

Everyone at SERVPRO were very professional and responsive. They responded quickly to texts, and took away a lot of the stress that comes when dealing with water damage. I would highly recommend.

These guys hired temps to clean out my house after a pipe froze and flooded 3/4 of my house. They broke A LOT of stuff in the process. My iPad was shattered along with my whole computer desk because they took everything in my cabinets threw it in large plastic bags and tossed it in my back room. Which resulted in almost all of my pyrex cookware being broken, a bunch of the little things my kids made through the years got broken, ripped my railing off, tore my attic door off the henges, broke an antique water basin and pitcher and a swavorsky crystal punch bowl. they NEVER fixed any of it. Never got back in touch with me after I left messages and messeges. Will absolutely NEVER use them again and will not recommend them to anyone else.

Very professional and friendly people. All works were done fast and very thoroughly. Also, they cleaned everything afterwards, which is very important and greatly appreciated.

Servepro responded to our call for help when we had water damage that started on the second floor went to the main floor and through to the basement. they responded quickly with a Knouff men and equipment to make a big difference in our home they stayed with us for a full week as they did all of the remediation. We are now in the process of beginning renovation and we will use their service. All of the personnel from Servicemaster were courteous friendly and dependable I give them my highest rating.

Absolutely the worst service ever, They tore my 86 year old mother's basement apart and left with no contact since. No one has been back to finish the work and no one answers the phone when she calls nor do they return her messages. Do not go with this service if possible. Find someone else who will do the job right and in a prompt and efficient manor.

If I would have written this review as the team was out here doing their job, I would have rated it much higher. Our sump pump failed so our basement carpet was just saturated with water. Tiffany Smith came out and gave us a quote. I was in the room with my fiance, parents and a friend when Tiffany said it would be 5600 worst case scenario which included having to do flood cuts. Unfortunately they did have to do the flood cuts and they did a great job too! However, when they were done with job, I noticed there was large scratch on my floors and I'm guessing that was done when they were removing equipment. Tiffany asked for a picture which I provided thinking that she would follow up but never heard anything on that. Then as I was waiting to hear from my insurance and get the bill, I asked her multiple times to email me the bill so I knew where I was sitting with insurance. It wasn't until the 3rd-4th time that I finally got her on the phone and asked for the bill yet again. I did mention her original quote of 5600 and all she told me was that it was a little bit more. When I finally left another message because I still hadn't received it, she finally emailed me the bill which was for 9100!!! That was almost double what she quoted!!! I figured maybe another 1K-2K not double! She obviously shouldn't be making quotes if she is going to be this far off! Also when we were first looking around as she was giving us our quote, she didn't think my vanity was too bad. However on one of the last days they were here they ended up ripping it out and I was under the impression that they were taking it back to their office to get it dried out. Then come to find out that it wasn't drying and they were disposing of it. I did contact her and ask for her to take the knobs off as I purchased those to match the rest of the knobs in my house. She said that would be no problem, but this evening she told me that the vanity was already in the dumpster....she could have told me this right away when she said she was going to get them rather than the night before they were supposed to come back to clean my carpets. Very disappointed in this company!

The whole team and experience was great considering what we were dealing with. They showed up the same day as I called in. They went above and beyond to communicate and set proper expectations. They handled everything and were very professional. Would recommend to anyone.

Make sure you confirm they can do the restore work. They ripped out my entire kitchen and then let me know they couldn't complete the restore and recommended another company to take over. I was left without a kitchen for 2 months. HIGHLY NOT RECCOMMENDED!

We contacted Servpro in March after the EF4 tornado that passed through did about $40k worth of damage to our house. Rob was super responsive, and had a crew out by the next day to patch our roof and ensure it was watertight. It's definitely stressful as a homeowner trying to make things right again, but Rob and his crew were super accommodating and did their best to work with us and give us options. Wife and I are very impressed with the attention to detail, very happy with the results and more than happy to recommend Servpro of DSM SW to anybody!

They were responsive, friendly, knowledgeable and came out immediately. Stayed until late in the evening to get the job done. Checked on it daily to see if the numbers were moving in the right direction. We appreciate all that they did. Their preventative measures saved our floor and ceiling.

Very quick and timely response by Sean and his team! I was impressed with their knowledge and professionalism. Their follow up was excellent. Very courteous and helpful throughout the process.

Extremely good service. I was concerned I might have water damage, and the ServPro technician was to my place within the same afternoon that I called in. They gave me a fair assessment of my options, and then remedied the problem within 24 hours. Very friendly, very professional.

The service I received from SERVPRO was excellent. The staff was knowledgeable, friendly, professional, and explained every step of the process. I would recommend SERVPRO to anyone needing their service! Completely satisfied customer!

We could not have asked for any better service than what we have experienced with Tiffany Smith and her crew. She has kept us informed through the whole project, is very knowledgeable, and always receptive to calls and questions we have had. We highly recommend Serve Pro for clean up services in the type of situation we found ourselves in!

Incredible customer service! Walked us through the entire process from clean-up to restoration.

Nic and Devian were out everyday and always smiling and answering my questions during a stressful time! They are the best! Each time they left the work area was spotless and they were careful to cover and seal off any area that could have mold. They even helped me move food out of my pantry instead of sitting there and watching me work. You won’t regret calling them-I felt like their only customer.

I also need to give major credit to the operations manager, Sean-Paul. He stepped in and answered even more of my questions-it was a complicated case that had plumbers stumped at first. He came when the adjuster and third plumber showed up. He was determined to find the source of our problems.
I knew that both Nic and Sean-Paul were a phone call away and would respond immediately.
Just call them-you will be completely satisfied!

Arrived 45 minutes after first call (were available within 20 minutes but I had to travel to work site). Very thorough, detailed invoice was emailed to me before they left. Kind courteous service professionals. Returned to double check and assess remediation. Answered all my questions. Showed up with all materials/workers required for the job. I can finally sleep well. Thank you!

I used these guys after a fire in my home.
They told me one thing then my insurance company something else. They booked my insurance for things I actually did. They told me to take pictures of everything I was disposing of due to the fire and then through it in the dumpster they provided, which I did. Now I'm having to fight for the money for the replacement of my things. For over 3 months I've been asking for a detailed invoice on everything and finally received it this past Friday. After seeing all the details on this invoice. I know they are a complete joke of a company. They booked for things that were not done at all. The good thing is I took pictures the day I returned to my home after they were done. As you can see in the pictures they did not clean these walls but they booked for the cleaning. I'll never use this company again and when I'm asked for recommendations, I tell people to stay clear of these people who will rip you off!

The guys were always courteous and punctual. They were professional and knowledgeable. I would recommend them to my friends and family.

Had a great experience with SERVPRO after having water damage at my property. Nick Vivone was very knowledgeable and made everything so easy. Highly recommend if you have water damage issues.

We worked with Jenna from Servpro on a few projects. She was very knowledgeable, friendly and easy to work with. Highly recommend using them.