Reviews of local pros in Gardner, Kansas

The guy was very odd. He was spoken to on several occasions throughout his appointment and never answered, just walked away. He did a wrap up after he finished but never looked at me. Service was fine but very odd.

Santa Fe was absolutely great to work with! They were extremely professional, timely and did excellent work. They replaced my 20+ year old system with a new variable speed, communicating Lennox system that has been working perfectly. I cannot recommend them enough.

Samuel completed my furnace check up well. He gave great advice on the level of filter coverage needed to make my furnace air flow efficiently. A very positive experience.

We had such a great experience with them last year… so when our AC started to make a strange noise we searched through our old emails to find their contact info again. Another stellar experience - courteous, thorough and honest as we only needed some maintenance and nothing needed replacing (that’s a first). I’m signing up for their monthly maintenance plan right away!

The service man Nick showed up went up on the roof, found the problem with Flue pipe cover. Swapped it out in 30 minutes. I called them and they were able to come out in a couple of hours. did fantastic work and we're extremely friendly

Super happy with the service I got from Samuel O. at Sante Fe. He showed up on time, diagnosed the problem with my AC quickly, and explained everything in a way that was easy for me to understand.

He was professional but also kind, and didn't mind respecting our no shoes rule by wearing footies. I definitely appreciate the level of service he provided!

Sam, our technician, was awesome! He is very knowledgeable and customer service focused. Highly recommend Sam and Santa Fe Heating & Air to anyone needing their services.

Dean arrived on time and immediately began reviewing our A/C system. He explained his findings to me and shared his view on next steps. I am very pleased with the work and service Dean provided.

Dustin Knight and his partner was very pleasant and took there time getting the job done. We had a water heater put in and I would never ask anybody else but Sante Fe to install . They were so pleasant and got the job done in a great time. I would recommend Sante Fe to anyone.

Thank you Santa Fe Heating and Cooling for sending Mike Charlson to repair my A/C problem yesterday. He is top notch and his work ethic is awesome. He arrived on time and within 20 minutes had diagnosed the problem. He explained everything he was doing and showed me as he did it. I'm very inquisitive about how things work and he answered all my questions with wonderful patience. As a senior citizen I appreciate his concern for my well being. I have always used your company and will continue to do so, Thanks too for the great service I received from your office staff, caring and with a smile. Great job everyone.

Sam did a great job of finding the issue and then locating the part. He went and got the part and finished fixed the problem so we did not have to go another day with the issue. Sam was friendly and informative.

Santa Fe has helped us with both routine maintenance and emergency calls. All experiences I’ve had across technicians have been great, and they always go above and beyond.

Technician, Sam, was efficient and answered all my questions as I am a new heat pump owner. He was very respectful in wearing his shoe covers and asking about our wishes with entering and exiting the house.

If Doc Brown had an HVAC cousin, it would absolutely be Dean. The man walked into our sweltering 91-degree home, looked at the AC unit for about 4.3 seconds, and declared with cool confidence, “It’s the run capacitor!” Somewhere in the distance, I swear I heard a thunderclap and saw a DeLorean peel out of the driveway. Great Scott, the man’s a legend.

Dean was in and out faster than you can say “1.21 gigawatts!” and left behind nothing but chilled air and good vibes. Polite? Absolutely. Friendly? Like your favorite uncle who always shows up with snacks. Efficient? I’m convinced he’s part machine (the helpful kind, not the Terminator kind).

Bottom line: Dean didn’t just fix our AC; he restored our will to live. Hire this man. Give him a cape. Name your firstborn after him. Whatever it takes. Just make sure Dean’s the one showing up when your HVAC decides to time travel back to the Ice Age or to the Sahara.

Follow-Up Review

Fast forward five months from our original HVAC time-travel adventure, and right on cue Santa Fe H&C texted us to schedule our tune-up, thanks to the Easy Care Maintenance Plan that Dean wisely encouraged us to purchase. Past us says thank you, Dean. The timing was perfect, the process was painless, and the reminder felt more like a friendly nudge than a sales pitch.

Even better, Dean returned. Yes, that Dean. Only this time, he didn’t come alone. He arrived with a trusty sidekick. Think noble steed, loyal backup, or his very own Marty McFly. The duo was polite, efficient, and clearly on a mission to keep our HVAC running smoothly.

The tune-up was thorough, the explanations were clear, and the vibes were immaculate. No pressure, no nonsense, just professionals doing their thing while making the whole experience genuinely pleasant. Our system is humming, our house is comfortable, and our faith in preventative maintenance has been fully restored.

Bottom line, the Easy Care Maintenance Plan is worth it, the scheduling text is clutch, and Dean, now with backup, continues his streak as our household HVAC hero.

Same legend, expanded universe.

Santa Fe Heating & Air did a great job beginning with their quote and ending with the system install. They gave me several options to consider for an entire system replacement and worked around my schedule. Their workmanship is excellent and their team was very professional. I highly recommend.

Santa Fe is honest and very fair in their pricing. Mike and Mark are extremely knowledgeable and great to work with. We have used them for many years for multiple properties and have never had a bad experience. Give them a call!!!!!!

Last week (first week in August 2025), our AC went out. We thought we were facing a few days of temperatures in the 80-90 degree range. Fortunately, Santa Fe Heating and Cooling was able to respond in two hours. Dean, the technician, was very personable and quickly diagnosed the problem. By 8:00 PM, our house was very comfortable again. Sante Fe Heating and Cooling installed our American Standard furnace in 2020. They did an excellent job; we will always choose them first.

Our service techs are always kind, respective and willing to answer any questions we might have. Best HVAC company in KC area. We love having a service contract …nothing to worry about.

Sam Ortiz arrived right on time at the start of the estimated time frame I was given. He was incredibly friendly, knew what he was doing, diagnosed the problem quickly, gave me two tier options of good vs best and let me pick which one fit our budget. Price for both options felt fair and reasonable, he had it fixed and we were back to cooling in under an hour. Very happy with the ease of booking, the service provider, and how fast it was. Grateful we chose this company and are no longer melting in the heat!

Mike was great, and very knowledgeable. He gave me an honest opinion along with options. No pressure to replace entire system like some of the other HVAC companies. Could not have asked for a better experience.

A/C stopped working, unit would not start. I scheduled service via their website. Graham the Service Technician arrived as scheduled, troubleshot the unit, and quickly found the problem. He had to go pick up the new part, and returned in a timely manner. He quickly installed the new part, tested the unit, quickly took care of my invoice. I paid him with a credit card, on the spot. Santa Fe is lucky to have Graham -- He is a stellar employee!! From start to finish, the entire experience couldn't have been better!!!