HVAC reviews in Wichita, Kansas

Comfort Systems is hand down the first call for me for all things hvac and plumbing. They respond quickly, are knowlegable, and professional. Look no further and call them! They saved me in a pinch twice already!

Make sure you received a written quote for any work you have them perform. I was quoted $200 to have my air conditioner moved & the bill was $384. I tried to get a breakdown of the cost & understanding of why the bill was so inflated. They were argumentative and not willing to send more information. $184 isn't worth my time to pursue further, but I will never use them for any service going forward.

COMFORT SYSTEMS Is a terrible company! We have a home warranty with this company. Our A/C went out, we called at 8am in the morning and were told they would put our name on a list, but they could not tell us for sure when anyone would be coming out to our home and that for sure no one could come out that day. We were told 3-4 times no one could come out that day, even though we called at 8am and are supposed to have first priority since we have a home warranty! The customer service rep, Renee, was so rude and hateful she had my wife in tears! It was a scary feeling having a pregnant wife at home with two small children and ZERO idea or even an estimate on when someone could come to our home! After making a complaint, the supervisor called us to basically say the same thing we had already been told and never even ONCE apologized for the way my wife was treated on the phone! We called someone else, who told us they would for sure be out that day no matter what time it was and had our A/C fixed! Comfort Systems called us at 4:30pm to tell us someone was on the way. When we told them we already had it fixed, they seemed so confused and acted like they didn't tell us it couldn't get fixed that same day! When we explained the situation further, they still tried to argue and tell us how we were wrong! Last I checked, the customer is always right. I have been in the customer service industry for a very long time and if any of my employees ever treated anyone this poorly they would not work for me much longer! Do not hire this company! They will not take care of you!

I paid into this home warranty for 3 years at 400 bucks a month. I had them come out and fix my fridge and the was good.for 1 moth 23 days and broke again and the service privider they hired will not stand behind their parts they put in. I cancelled with Comfort home warranty because they changed thier coverage. Then the new policy came out and it states that "THEY WILL ONLY PAY UP $1000.00 ON A REPLACEMENT AIR SYSTEM. I AM GLAD I READ THE FINE PRINT BEFORE SIGNING UP FOR ANOTHER YEAR. THEY CHARGE A 75 DOLLAR FEE JUST TO USE THE SERVICE. i PAID OVER 1200 BUCKS AND GOT 1 LOUSY REPAIR. I WOULD READ THE FINE PRINT VERY CAREEFULLY

I would like to thank Comfort Systems of Wichita Kansas, Brett McKown, and the service techs, the tech that diagnosed the problem and Blake Logsdon who fixed the reverse valve in my Lennox heat pump. Comfort Systems installed and services my heat pump system and when it failed this winter they were right on top of it, prompt. Brett and Lennox worked to fix this issue under warranty standing behind the equipment and resolving my issue. Blake was very professional and showed expertise in his knowledge of the equipment and explanation of the process. I would and will promote Comfort Systems of Wichita Kansas for their products and work.

Thank you Comfort Systems, and Lennox, Louis R. Hendricks

I called their 24 hour line around midnight, and was transferred by the dispatcher to a tech. The tech said he was too tired to complete any more work that evening. It was late, so when he said they would call me back around 7:30 am in the morning to send someone out when they open up at 8 am, that was fine. Plus, I would be avoiding the overtime charges. The call comes in, they said they need to setup my account before they can send someone out, seems reasonable, but they had all my information that was given to dispatch the night before. At this point I'm still thinking that someone is on their way. I get a another call 12:49 pm, they are calling me to put me on the schedule for this afternoon if I'm willing to pay overtime rates, even though it would be scheduled during normal business hours. This call supremely irritated me, because I had not gone to work because I was led to believe that a tech was going to already be out this morning when they opened. Now, I find out they don't have a time for me yet, and no matter what they are going to charge me overtime rates. I asked for the boss, Brett the boss said you should have scheduled with all the other companies and cancel the others when the first one arrives. Since I wasn't on another companies schedule I really wanted him to make this right by at least guaranteeing me a time this afternoon. He would not do that. So made the mistake of expecting them to show up. I didn't realize that one is expected to make appointments with all the HVAC companies in Wichita and take whoever shows up first. Now I missed work and still have no AC, and still am not on any companies schedule. They price gouge charging OT rates all day if you want to agree to get on the schedule in the next week after being led to believe they would be out already that morning. Lesson learned: schedule appointments with as many companies as you can find and cancel after one show up. <-- not how I do business but it is what they expect.

I live in an apartment complex and had a clogged tub and clogged toilet. Comfort systems was called out and i was lucky enough to get Mark B as my licensed professional. He was here right on time and walked into something that was worse than what he was told. Being the professional that he is he assured me that he would go get the right tools to fix the job. I now have a tub and toilet that drain better than ever before and would give this a 5 out of 5!

I've been using Comfort Systems for HVAC and plumbing work for 15 years. They always get the job done right. They even have 24/7 service available, which was a godsend when my AC went out on a Saturday

Wow, what a week. New HVAC installed by Shawn and J (sorry, I don't know the spelling) then Mark had to come out and help us with the plumbing (new kitchen faucet) because weird things happened due to water heater had to be moved to get HVAC in! Just wow! All the men were very helpful, kind and hard working. We have our annual maintenance contract and we are ready for fewer service calls! LOL
Thank you all so very much - you did great work.

I called Comfort Systems on a Friday morning after I realized there was a broken glass in the garbage disposal. Mark came out that afternoon and cleaned and flushed it all out. He did a great job and I was very pleased to have it all taken care of so soon.

Been harassing us and posting slips on our door saying MABCD requires a mandated inspection on ac. We called the real MABCD to confirm if this was real or if the city required it. Turns out its not. Be aware of scammy practices as they try to manipulate you into paying inspections fee for fake inspections

Had a great experience with Comfort Systems. They serviced my steam boiler when many other companies would not. They brought someone with experience and expertise with steam systems and knocked it out! They also serviced my traditional AC system. Very knowledgeable, courteous, and quick.

I have always received excellent service from the customer service representatives who take the calls to set my appointment up plus the service technician is always very personable and take time to explain what’s needed. The preventive maintenance plan is a great way to save. Thanks for always taking care of my service needs!

Highly recommend Comfort Systems. They have been our go to company for heating and air conditioning for over 20 years, Always respond promptly with courteous and professional service at a fair price,.

My kitchen faucet broke last night. I called Comfort Systems this morning and Mark was at my house within 2 hours. He went over all my options and I decided to have him replace the faucet and the disposal (which needed it) at the same time and it was completed by 12:45. He was professional and did SUCH a nice job. I absolutely love the new faucet and appreciate the time he took to educate me while making repairs. I will call them first every time. Thank you!

Comfort Systems, and their excellent technician Mark, have been keeping my built-in-1929 home running for the last 12 years. Today Mark quickly figured out what I needed to do to keep my pipes from freezing again. Not only did he get my water running again quickly, but he helped me problem-solve the whole situation to prevent it from happening in the future. Mark always has been professional, highly skilled, and efficient at solving problems. I couldn't ask for a better technician or plumbing/heating support business to call.

Want to thank Marc for great service. Called late Friday afternoon with a glogged basement drain and water backing up on my basement floor. He came out along with another tech and they took care of the issue in a very timely manner. Very quick service! Thank you!!

Unethical company owned by a giant east coast corporation. They will peddle unnecessary maintenance contracts and plumbing. I would never recommend comfort systems to anyone that values their home or their money.

We've been using comfort systems for at least 20 years. They are good people and they employ good people. They take care of all our plumbing and HVAC needs. Mark, Matt, Tim and Ernesto are the best! Courtious, professional, and skilled! Thank you guys for always coming to my rescue!! And I can't forget Debbie who always works out scheduling miracles for me!!

I will never call these people again. They charged me over $500 just to put a little freon in the system, and then tell me I need $8600 worth of ductwork. I had two other companies come out and they both said that the ductwork was not the problem.

I have used Comfort Systems for many years on plumbing projects. They are always professional and courteous. For the past several years Mark has typically been my contact on projects and I have great confidence in his work and suggestions.