Reviews of local pros in Edgewood, Kentucky

My unit is still not cooling

Thank you so much! The repair technician was great!

He was courteous, thorough and informative. Pleasant experience

Service tech was very nice and personable, knowledgeable and helpful!

Repair Technician was great very kind and cares about his work.

Bryan look over the machine thoroughly. Offered suggestions Things to do in order to remove left dishwashing detergent.

Simion was great!

On time made sure the issue was taken care of. Double checked other items and was super informative.

Ethan was on time, call ahead and explained everything to me very well. Very nice Tech.

Ethan was wonderful! Was very professional, and explained everything to me where I understood exactly what you were saying.

He is the most thorough technician we have ever had, and he is extremely pleasant ! Just a wonderful young man!

Would rate 0 stars if I could. Have been without a fridge for over a month & now have had TWO appointments where the technicians never showed up, including today. Fed up & appalled at the lack of customer service.

The technician found a broken wire and thought he fixed the issue, but he also used a 5v fuse for 3v, leading to burning smell from a overheated furnace and fire risk of my home. Eventually did not fix the problem and made it worse. Not professional at all.

My technician Bobby is Very knowledgeable helpful just outstanding!

They never came or called to say they couldn’t come

From what I know, Robert did an excellent job and trying to figure out the problem. He did find the problem and I’m supposed to be notified about what the part is.

The only not so good thing is the time frame they give you. 8-5 feels like you a prisoner all day. But the technician knew what he was doing. Everything is up and running. Makes for a good day.

Edit: December 12th today and this is the 3rd time back for the same problem. Hoping this gets fixed soon, I happen to be off today but the time frame for them is 8-5. Not very convenient for the person that has to be there. I guess 3 strikes and your out if it's not fixed today.

The service technician was courteous and friendly. He had the needed item to do the repair and was in and out quickly. My wife and I would certainly recommend Sears Appliance Repair.

Tech was neat, respectful, knowledgeable and quick. With all the changes at Sears, he was concerned parts were nit available but did find unit on his truck. It was refurbished but that's all there is anymore.

This was a horrible experience. First they give you a window between 8am - 5pm. Then I check status and the eta is 7:30pm. Then I check status again and all the sudden my repair request shows that it was cancelled, but the maintenance for dryer, which I really didn’t want was still active. I tried to call about 20 times and only got an automated system that only had me enter numbers but never got to an actual person. Then I get a notice that the repairman has arrived…which he never did, nor did I ever get a call explaining why the service I requested was cancelled. Then to top it all off they send me a link to this review asking me how my technician / service was. How ridiculous. All I know is I better not see a charge on my bank statement. I will never use Sears again, nor recommend them. For such an established company this experience has left a very poor impression on this once reputable company!! Also I wouldn’t even give this one star but you can’t post a review with selecting at least one.

While the repair completed by Bryan on Friday July 12th was 5-star great, I had major difficulties with the previous repairman on July 3rd. I would like to be contacted by a leader at Sears Appliance repair to discuss my experience on July 3rd. Sears Appliance Repair has my cell number, email, and address, so connecting with me should not be difficult.

7/23/24 Post Update: I am still waiting on a leader from Sears Appliance Repair to contact me and discuss my experience.

8/5/24 Post Update: I am still waiting on a leader from Sears Appliance Repair to contact me and discuss my experience.