Reviews of local pros in Florence, Kentucky

First call was sent to us by our insurance company, and we worked primarily with Aaron. Great experience! Aaron came out to look at our basement water issue almost immediately despite having a large number of other jobs due to bad weather. He kindly worked with us to find the best solution for our issue, keeping in mind our financial constraints, and then knocked out the job by himself in an afternoon!

Would absolutely recommend Aaron's work to anybody. Thank you!

We reached out to them in May to come get and estimate on roofing repair so we can send to the insurance company. They took 2 weeks to get to our house. they claim that they will provide in estimate and send to insurance within 48 hours. It actually took them another 2 weeks (it would have taken longer i i hadn’t bugged them). when they submitted the claim, they didn’t even have sufficient evidence or detail so then after weeks of waiting they sent another worker to do the estimate AGAIN. This other worker claimed that this would be a priority due to the poor service that was provided. This was not the case at all, every time I called they were busy or at another client site. This has lasted months. We are at the end of august, and they finally sent a claim that got approved. They still didn’t reach out to us. The only time I would get a response for them is when I would call. And after all this they decided not to fix our roof. My moms claim has been open since May, yet they are constantly taking new clients without prioritizing a client that has been waiting since May. HORRIBLE service, do not use them unless you are on waiting MONTHS for a roof repair.

Update- the owner said in his reply to this that they got a full roof replacement approved in his reply. That is not true at all. Additionally when we got another roofing company to come check it out they found out that in their estimate for repairs, they had put the wrong material AND when the second worker came to inspect, he actually made even more damage to the roof. With this new roofing company, they sent someone over in a matter of a few days, had an estimate ready for us the next day and have already scheduled the repair. Let’s compare that to this disaster of a company where we have been waiting for 4 months. This company will only try to get your whole roof replaced or else they won’t care to fix it. They are just chasing big ticket items. One way you know that is the case is that they didn’t even bother to put replacing a damaged gutter in the claim even though it was evident. They went to the house and just tried to get to roof replaced. I recommend using Deer Park Roofing you will get 10x better customer services than this company. To this day the owner still hasn’t called me from here even though I requested it.

We can't say enough good things about 1st Call Disaster Services. They explained every step of the process, great communication, fast response time. Aron, Jesse, Jeremy, and Zach were so professional and left our business spotless after our water break. I would highly recommend them.

Aaron along with his team... Kevin, AJ and Ethan were amazing to work with! They came out immediately after we found some water damage in our home. Aaron spoke to insurance so we didn't have to and handled everything for us! Even partnered up with Arlinghaus for the plumbing. Very understanding, quick and helpful through the whole process! Couldn't ask for a better experience!

The team 1st call sent out was great! Clint and his team AJ, Brennan, CJ, and Jeremy got our basement cleared out and dried as fast as possible. They were also very diligent with frequent dry checks to make sure the basement dried properly!

Two days before we were due to leave for vacation, a water line broke in a main floor bathroom, flooding that area, before pouring through the floor and caving in the ceiling to the family room underneath. The hardwood floors were under standing water, as well as destroyed carpet and furniture. We called our insurance company, and within an hour or so, 1st Call showed up. Aaron was immediately reassuring and calming as he and his team went to work. They were quick, quiet, and made it all look easy and nothing to worry about as they began to clear the wreckage. We gained so much trust in them that we left for vacation as planned, confident they would take care of everything. They scheduled a walk through with the insurance adjuster, and completed that while we were enjoying our vacation. When we returned 10 days later, the chaos was gone, the house was dried out, part of the carpet and walls were taken out and made ready for reconstruction. I had some concerns for the hardwood floor. I called Aaron, and again, he was there immediately, calming and reassuring. He made a phone call, and Gavin and his team showed up and stuck with me until the problem was resolved. He even showed up on a Sunday to check on the equipment. We highly recommend this company. I found them very trustworthy, honest, and ethical in their time with us. So thank you Aaron, Clint, A.J., Zac, Gavin and Kyle for being there during this trying time, and doing whatever needed to be done. Thank you Melissa and Regina for your calming voices when I called the office on more than one occasion, and talked me through the process. What stood out is that you guys really are a team, and a very loyal one at that. Thank you for a job well done, and for being so easy to be around. With gratitude, Mary and Rick Vocke

Our hot water heater fractured leaving 50 gallons of water in our carpeted basement. Aaron and Jesse came out and handled set up and clean up very efficiently and were kind and professional. Additionally Clint, AJ and Ethan helped to mitigate further water damage. They were all mindful of my work schedule too. Later, Sam and Ariana lovingly packed up our belongings and moved them out to a pod in the driveway so the abatement could commence. I would definitely recommend 1st call disaster services to friends and family.

We had the misfortune of having our sliding door shattered. Our insurance company called on First Call, and Clint and Kevin came out on a dark December evening to secure our door and give us some peace of mind. Super competent and very kind, they did a superior job.

Clint, Jesse, AJ, Brian, Gavin and Kevin were amazing! Very professional, thorough, and quick to respond. Kept us informed throughout the process.
Kyle and Jeremy were excellent with their job. Very professional, prompt, and communicated with us throughout.

Aaron and Kevin were fantastic and did an amazing job for me. They came right away after I called on a Saturday night and went above and beyond to do a thorough cleanup. I am so grateful for their help, professionalism, and kindness. Kim was wonderful and so helpful on the phone, too. I now have First Call in my Outlook Contacts and will not hesitate to call them again for help.

Amazing company to work with! My insurance company sent them to handle mitigation and repairs for our claim. The mitigation team (Clint, Ethan, AJ and Aaron) were topnotch. Great communicators, very respectful and quite efficient! Highly recommend this team and the company they represent! Can't thank you enough!

Had a pipe break in an upstairs bathroom leading to a bunch of water damage and I’m glad I called 1st Call Disaster Services. Chris was able to come out right away to give an estimate and get the ball rolling on mitigation and plumbing work. Ethan and AJ did a great job with the mitigation. They got everything cleaned up quickly, were very professional, thorough, and also very helpful in coordinating with insurance which took a ton of stress off me. Thank you!

Our hot water heater sprung a big leak. We had several inches of water in the utility area. 1st Call disaster services were sent by our insurance co. They were here within 3 hours (it was night time) CLINT came out and did a FANTASTIC JOB. He was polite and professional and the floor looked bone dry when he left. He came the next day to check the fans. We were extremely happy with his work and would highly recommend CLINT and his company any time. FIVE STARS!

I can’t give enough praise to this team. Barb, Jeremy, and Derrick were kind, professional, and on-time every day. My walls and ceilings look great. They even took special care to ensure the bathroom accessories were put back in place. Also thanks to Kyle, Ray Jean, and Whit for being flexible and delivering great communication throughout the entire process. From the start, I felt confident that 1st Call would do a fine job.

Had a water line break at my home recently and was directed towards this company through my home owner's insurance. I received a call within 45 minutes from 1st Call (was told up to an hour for call back) and they immediately assessed whether the line was still leaking water. I had shut off the water to my house, so they said transferred me to someone who dispatches the crews. I was told they were on a job and I would be next. I received a call about 30 minutes later informing me they were on the way and would be there within 40 minutes. They arrived in 30. They did a walk through with me, and did an extremely thorough assessment of the damaged and explained everything they found and what they were going to do very well. They asked me a lot of questions regarding how I wanted to proceed with certain repairs and followed through with those wishes. There were many visits over the last 12 days, checking and rechecking moisture levels, and eventually with demo of the areas that could not be saved. The whole crew was extremely professional and courteous the entire encounter and have been very good at keeping my up to date of what the next phase of the plan was and what to expect next. The team I had was Clint, Ethan, AJ, and Aaron. My family and I are very thankful for this team and for the company helping us through this rough patch. I have requested 1st Call to handle the remodel as well. I would recommend them to anyone who needs fast, profesonal help with any type of emergency issues with a house or building.

I can not say enough great things about First Call! They were recommended to us by DuPont Plumbing (Gavin and Ricky) after a backup into our basement and they responded quickly! Aaron came out first to assess the damage, and he and Kevin worked together to give us a very fair estimate! The next morning, Aaron showed up with Clint and Ethan and they did a phenomenal job of cleaning up and then they set up equipment to run for the next couple of days to dry everything out. They even took out the trash we had in the bathroom from my husband pulling drywall down before they got there! I was very very happy with what they did! Two days later Aaron and Clint came back to make sure everything was dry (which it was!) and pick up the equipment. This isn’t the first time we’ve had water in the basement and last time it happened we had a different company come out and it was a terrible experience…this time, with First Call, we were very pleasantly surprised with the difference in treatment, not only to the house, but with how concerned that we were stress free Aaron was! He went above and beyond, and while I hope we’ve solved the water issue and we never need a restoration company again, I know who I’ll be calling in the event that we do! Thank you guys so so much!

This is one BAD BAD company! Stay away from them! All they try to do is screw you as much as possible! It’s a shame I can’t give them no stars at all, because they don’t deserve any! We had a tornado coming through our house in Loveland two years ago where the roof was lifted up and the water was coming in to our family room for two years, destroying the ceiling and the side drywall. The insurance recommended we use this company!
They paid for the roof and the inside work!
These people came over , we had an agreement to fix the roof and remove the affected rotten drywall, and paint it! They chose to cut corners and slap some mud over without removing the rotten drywall! After a few days it was all cracking up! We had tons of fights and arguments ! The insurance paid them almost $3500 more do the job right! They came back after 5 months and only did half of the job! They are big scammers! Now I wonder if they fixed the roof right!JUST STAY AWAY!!!!!

1st Call Disaster Services mitigation and repair teams have been extremely helpful. My brother Steven who is hearing and sight impaired and is in his late 70's had a leak in his apartment kitchen sink. I am located ~200 miles/ 3 hr drive from Steve. When I called State Farm for a recommendation of who to call to make sure the water leak was stopped 1st Call was one of the names they gave me. Chris was extremely responsive and got there within about a half hour and the mitigation guys including Clint Jesse, AJ, Brian, and Kevin were very helpful in getting the apartment dried out. They were all extremly good at communicating and patiently worked with my brother despite his hearing and sight impairments, I would strongly recommend 1st Call!

Clint, AJ, Brennan and Jonah were very thorough and conscientious in their work to dry out our basement after a hot water heater leak.

When water flooded through a bathroom into our basement on the day after Christmas, we had water damage to flooring and drywall and carpeting. I called my insurance who called in First Call and I rushed home from work - Clint and Brian were already there! They quickly brought in equipment and folks to remove any affected materials and to clean up and dry up the water damage. In the next few days Jesse, AJ and Kevin also showed up. The team moved everything out of the affected area, pulled up flooring and carpeting and brought in fans and dehumidifiers. They were all very patient and spent the time to explain everything they were doing and answer any questions I had- Clint and Jesse and Brian in particular! An incredibly professional team who put us at ease that everything will be okay.

I can’t say enough great things about our 1st Call Disaster Services team. We had a sewer backup 3 days into living in our new home. Clint responded within an hour late on a Sunday night. He worked until the entire mess was cleaned and came back with his team, Kevin, AJ, Ethan, Aaron, Jesse, & Gavin every day to decontaminate and demo, setup dehumidifiers, and test for wetness.

We received such care from the team. They weren’t just excellent at their job, they were excellent at customer service too.

If you ever find yourself in need of services during and after an emergency in your home, Clint & the 1st Call Disaster team will take great care of you.