Fast Response Heating & Cooling

Through my home warranty company was linked to Fast Response Heating and Cooling for HVAC repairs.

First off, the technicians do a great job and have no issues with their work, personability, or performance.

With that being said that is where the compliments end with the Louisville office.

Have missed 3 of 6 appointments so far with 3 no shows. Called at noon today after yesterday's missed appointment because they had still not reached out.

When I questioned why no call yesterday or today and how the company was going to make sure we got notified if could not come the next time, was told I could apply for a job there if I needed to know more about their business practices.

The only way the smugness and arrogance exuded by the front desk person is through empowerment from his leadership and it's a shame given the stellar performance of the technicians.

Will update this post next week when, as the cocky scheduler reminded me was in the future, after the work is completed or not.

****UPDATE****

After posting this Fast Response notified the Warranty Company that Christmas Decoratsions (wreaths) had crushed the outbound tube and pulled the system forward.

A regional Tech had not even been to my house at this point and he identified the problem as needing the system elevated and replace the pan - defects from the install and not customer caused.

However, after a month of being told that Fast Response was contacting the warranty company have finally given up and will hire a local company.

The Tech did offer to fix outside of using the warranty company - which is something shown in other posts.

Have sent photos to the warranty company reflecting no crushed pipes or tubes or anything of the kind.

I am sure Fast Response is a fair and reputable company and understand things happen, but it appears if you are using a warranty company you may not get the same results if you hire them outright.

Best of luck to anyone that questions their work, timeline, or really anything besides saying, "Thank you, may I have anothers!"

I would like to thank my technician Anthony B. for the exceptional service provided, His professionalism and respectfulness were greatly valued. Furthermore, the installation process was conducted efficiently, and I found the pricing to be very reasonable.

We have American home shield and they sent fast response out to our home to fix an AC. They told us that we have a leak and that they need a repair kit and it had to be ordered. We waited for two weeks and they never came back or responded to our inquiries. The whole repair kit thing was a lie and I wouldn’t even give them one star. Unprofessional, unreliable service!!! Absolutely pathetic!