Landscaping reviews across the US

Rick Mills Sr. Was my lawn care specialist. He did an awesome job explaining the services and what to expect as well as how to care for it in between services. I look forward to a beautiful green grass and would also like to request Rick Mills Sr. to do future treatments of my lawn care.

I definitely would NOT recommend TruGreen. They aerated and over-seeded my yard last August. Then right afterwards, they put down liquid weed killer. Needless to say, this totally messed up my yard. To correct this, they offered me 2 additional services which they did. They also said they’d give me another free aeration this September. When I checked into this last week…I was told that I have to be an “active” customer in order to get this “free” aeration, and I’ll need to renew with them for another year. When I talked to Customer Service…they said this wasn’t right….they’d check it out and call me back the very next day. Needless to say, I’ve been “ghosted” by TruGreen. My yard looks as bad as it did when I initially signed up with them.

I had service that I did not need for trees and scrub sevice. I canceled that service on the 12th of July. Service was prepaid and still haven't received my refund. Every time I would call and speak with a customer service rep they wouldn't be tracking a refund only an credit.I don't need an credit I want an refund. My other service for lawncare, which was subpar, I had weeds that was not in my grass prior to them coming to spray. My grass is discolored and has bald spots. I waited for an month to see if the weeds would go away. I have been waiting for that refund back for two weeks. They made an mistake when they try to refund me my money back. They had the wrong expiration date, said it was an credit card when it was an debt card. An tactic that I believe they knew what they was doing. The card was charged with the correct expiration date and it was an debt card. It's not rocket science you know when an card is an credit card ir debit card by the first four numbers. The reps are incompetent and I am still waiting to hear back from an supervisor. I will not use them again ever. Too much hassle and they do not value you as a customer. They lost an potential long term client. At this point I will manage my own lawn. You can't can pay the professionals to do it right. What happen to every call being monitored for quality assurance purposes and training. If that's was the case,all the recordings and notes would have been accurate. Poor service, I hope that no one have to experience what I had to go through and still going through. I have canceled both services and still waiting for the first refund check for the tree and scrubs service. There's no telling when my second refund check for the actual Lawncare service will get reimbursed back.

Do not use this company or give them your information. They will call you repeatedly. I’ve spoken with 3 different people over the last week and asked them NOT TO CONTACT ME AGAIN and I’m still recieving repeated calls. Very scammy and borderline harassment. They are also 10-15% more expensive than local competitors.

Mr. Mills is the only one I want to service my property. If you want to do front and back under contract again. He is my guy. He works hard, he is diligent and respectful. He has taken care of my home for years. He isn't scared of my dogs. He always locks the clip back on the gate so my dogs can't get out. Very trust worthy guy. It's him or nothing from here on. Thank you. P.s. you should have 50 just like him. True story.

Kevin L was incredibly kind and knowledgeable. I came out to speak with him about a few questions I had about my yard and he was able to answer them, and provide even more insight on areas I was totally unaware of. He was patient with me while completing his service, and I'll be looking forward to the next time he come around!

One can easily see the consistency in greenest of the grass throughout the seasons of the year up until winter slumber for my yard.

Maurice has been phenomenal. He has been of the most thorough, amazing, technically sound professionals i have seen. We love how his work is changing our lawn and how lush and green it is becoming coz of him! Highly recommend everyone to get him for your garden!!

I genuinely don’t even know where to start with how appallingly bad TruGreen has been, again. The first year was just full of inexperienced people tearing up the lawn and getting mud all over the driveway.

This is our second year with them, and we were foolish enough to pay for the entire year upfront (almost $3,000!!!) They showed up once in February 2025… and then vanished for nearly three months. Not a word. I had to chase them down just to get someone to show up.

They finally scheduled a visit, gave no explanation for the absurd delay, and unsurprisingly, the crabgrass had taken over by then. I called again (because that’s apparently the only way to get anything done) and they sent someone to retreat the lawn. It didn’t work. A week later, Matt, a manager, came out and promised to get things back on track. He assured us someone would be back the following Saturday.

Saturday came. No one showed up. No email, no call, not even a lazy automated message. I followed up (again) on Monday and was told they’d be out on August 6. And guess what? Today’s August 6. Still nothing. No visit. No call. Nothing.

We’re left with a lawn full of weeds, dead patches, and empty promises. Communication is nonexistent, accountability is laughable, and the results speak for themselves; our yard looks worse than if we had done nothing. TruGreen has completely wasted our time and money for a second year in a row.

Rick mills is very awesome. He takes time to go through the lawn and point out areas of improvements and gives options to help keep the lawn lush and green. His eye for detail is unmatched. He always has a smile and a great attitude. I have had the pleasure of him being assigned to my house on a few occasions and would love for him to be my routine lawn care guy, if that were possible. However I wish more gentlemen where like him

Professional and knowledgeable. I had several questions regarding my lawn. The service technician was able to answer them and provide additional information on other services you provide.

My lawn is brown and discoloration. My grass will not grow. I reported it to the company and they stated it wasn’t nothing they could do at this time. I was promised a refund and I never received it from True green. I was with the company for two years a loyal customer. I was promised that my grass would be green the entire year and it wasn’t. The company was not concerned and didn’t give any explanation.

I met Kevin as he got out of his truck because I wanted to tell him the location of some chickweed that was getting out of control. He said he’d take a look.

The technician caused some minor damage to a retaining wall while doing my monthly lawn maintenance. TruGreen was very proactive about resolving the issue quickly and reasonably. It is very refreshing to deal with a company that does the right thing for its customers.

The technician answered my questions about replacing some zoysia grass with the more popular grasses in the yard. He applied several applications for this time of the year.

I'm sad to write this review because the people I spoke to that signed me up were terrific. I spoke with Miranda and Jacob at Richmond Virginia facility and I signed up, but I was very pleased with the offerings and the pricing and I was told personally by Jacob that he would give me his phone number in an email so that if I any problems, I could contact him because I'd like to have local people to work with especially if they know the area I waited several hours. Never got an email so when I called, I couldn't believe my ears. I was getting offshore people in India the Philippines, South America How does a company do business with offshore customer service? Nobody could give me his phone number I was so angry because this was the only reason I signed up because I really liked him and thought you know what I have a local person if I have any problems can you imagine dealing with offshore people? Do they know your lawn? Do they know your neighborhood? Do they know anything it is bad strategy of the company to make this kind of phone tree where you call a local 804 number and speak to someone in Swaziland so within 20 minutes of opening my account I closed it 20 minutes later. I can't recommend them. I recommend the sales people they were terrific, but I can't recommend the company because their customer service teams doesn't give you access to local people if you have people maintaining your lawn in Virginia you want to speak to people in Virginia not China Russia, India, Poland, Greece Spain what is worse , I had to get on my hands and knees and beg the company. I just fired to take me back. They really put me in a terrible predicament and wasted my morning.

Update
How unethical can a company be they refuse to close my account and remove my debit card do not do business with these company

My service was completed by Isaiah W. Isaiah was very friendly and mannerable. He answered all of my questions and educated me on how to keep the lawn healthier. Thank you Isaiah for top tier customer service.

I was having issues with my lawn and after requesting someone’s help, Rick Mills came and assured me as to what had might have happened and what I needed to do to get the situation corrected. I thank Rick for caring and for his patience.

Rick Mills did a fantastic job. He was friendly, courteous and knowledgeable. He answered all of my questions. Very satisfied with him.

Mr Rick Mills performed my treatment today. Though my lawn was treated in the past by other technicians I never saw any positive results due to their quick application and no attention to the details. Mr. Mills meticulous and attentive approach covered my entire lawn. I believe this time I will get the results I expects. Request that Mr. Mills be my service technician from this moment forward.

Kevin levy is amazing! Did a great job today. Really listens to me and answered all my questions! Glad we have him on our lawn care team.