Landscaping reviews across the US

Since Drew Green has been doing maintenance on my yard, it’s perfect. Got rid of the crab grass. My front and backyard looked great and I’ve been enjoying it all summer. Thank you so much.

I have been using TruGreen for the past 2 years for weed control the first year that were pretty decent this second year you can't even get one of their guys to get out of their truck and spray they pull up to the house they put their sign and they leave doing no service at all I have two properties both are completely covered in Weeds and their employees can obviously see them from when they're parked and don't care these weeds are over 3 ft tall you call in and talk to him whoever you talk to and they act very concerned and say they're going to get it straightened out but nothing ever happens. leaving a message does not change the fact that you guys took my money and did not provide a service

Spokane TruGreen is horrid, killed my Ivy, promised to replace it set a date - no show, called set a date again - no show. Waited weeks so i concluded he’s a liar, now he won’t answer the phone. Pictures are before and after TruGreen killed it with systemic poison. Sensor sprayed our lawn for weeds many times and never killed my plants.

I see a lot of negative reviews but let me tell you, TruGreen is amazing! I have had one service (second one should be in a couple weeks). After countless failed attempts to get my yard green, I decided to try these guys out. They did a grub control service and fertilization. I took a picture the day they came and serviced my lawn. The other picture is about a month and a half later. Give these guys a chance. They are professional and know what they are doing.

Hunter was very polite and friendly. I had a couple of questions for him and he knew exactly what I was talking about and he was able to answer them.
He was very efficient and seem to do a very thorough job.

If I could rate zero stars I would! The person that comes to service our yard obviously has no clue the difference between weeds and flowers. Also they apparently can not read, I had called ahead to inform them not to treat along the garage because they are sunflowers not weeds!! I also told them to make sure they got all the weeds along the fence, this is the 3rd service of the year and the weeds just keep coming and coming. This is the kind of service they give, they kill flowers and leave weeds! There is also non stop weeds in the yard and bare spots even though we paid for overseed and lawn weed care as well. All of this is shown in the pictures, they killed 100's of dollars in flowers and to date I still have not been refunded as requested. My next step is my attorney because oh did I mention this is the second year in a row!!!

They started off doing an ok job...till this last time someone came out to spray for broadleaf and fertilizer and instead killed our ENTIRE lawn overnight. Imagine our shock to wake up to a completely yellow and dead lawn overnight.

As you can imagine we were very upset and decided called Customer Service right away, only to be told "Oh, a little discoloration is normal, call us again if it doesn't improve." We told them we were certain this wan't a little discoloration but a complete killing off all the grass in the front back and side (corner lot) of our house and they should send someone right away to take a look for themselves or we could even send them pictures. But the response instead of concern was that of dismissal...they said all their technicians were busy and could come out the next week or week after that. You kill someone's lawn and then don't care to even send someone out to check??! ....3 days and several phone calls and a online complaint later they finally send someone out. In the meantime we had concerned neighbors come over to check on us to see if we were ok...and if our sprinklers stopped working. How embarrassing!

As soon as the technician who came 5 days later saw the lawn he was appalled and very apologetic. He then took pictures of our Dead and yellow lawn and said they would fix it right away with some shock treatments and assured us they would take care of this mistake right away. He said they would try to get a crew out that evening right away or the next morning at the latest. that was 4 DAYS AGO!!! They have still NOT FIXED THEIR MISTAKE. We have called everyday since and keep getting apologies but they aren't doing anything to fix it.

ATROCIOUS CUSTOMER SERVICE! A horrible business that doesn't own up to their mistakes or do anything to fix it. If I were their business owner not only would I be so apologetic for making a HUGE mistake like that, but I would treat that customer like their number one priority and fix things right away, refund them for all the services and try to salvage somewhat of a reputation. Needless to say NEVER EVER USE TRUGREEN!

My first initial contact with the service tech went well. He seemed friendly, attentive, and professional. After accessing my lawn needs, he actually applied my first application on the spot.

Trugreen has always been an excellent job taking care of my yard. The grass is green and lush. Everyone asked me who takes care of my yard. Great to have a service that takes care of it all.

Aeration and overseed, the crew used a riding aerator on .1 of an acre, and tore up the yard, this is not professional work, a 300 dollar service that’s going to cost me much more time and money to correct. I am awaiting a phone call from someone from TruGreen that can explain this mess.

TruGreen sent out a specialist to inspect damage, stated that the grass should fill in by spring. That’s that. Called again to complain that was not a sufficient resolution.

Update: Customer Service representatives offered a 50% discount on aeration, and a reseeding to repair damage. I spend a good amount of time preparing the yard for correction and seed by the scheduled date. This free service that was supposed to make the situation right was cancelled by Trugreen without any notification or explanation.

I have cancelled my prepaid service with TruGreen, and am extremely disappointed. I am sure my loss as a customer will not be considered, judging by the lack of care.

I’m dealing with a partner who damaged your property (perhaps a tree) and is now making excuses to avoid responsibility. This behavior is a form of blame-shifting, which can be psychologically harmful and may be a red flag for more serious issues in the relationship.

I recommend TruGreen to all my neighbors. So much better than doing weed and feed on your own. You can see in the last picture the difference between my lawn and my neighbor's lawn which are right next to each other. It's almost like there is a line between the two grasses because my neighbor's lawn looks dead while my lawn looks Lush and green. Thank you true green!

Someone came on September 30th and told my husband that he was going to put down fertilizer and weed control spray….a day and half later half my yard d turned yellow. We called the provided phone number and was told that someone would get back to us in three business days which I find unacceptable. I guess I will have to wait…😡😡😡🤬 see the pictures below to see what true grand did to my yard…….still have not contacted me!

Zachary did a great job with me. He explained things thoroughly and was very educated. Friendly guy.

Jason went beyond the call of duty communicating with us to make sure he had things correct before spraying the weeds. GREAT SERVICE!!

Tiernan, our field service technician is wonderful. His treatment recommendations have turned our brown yard into a sea of green lush lawn! We are very happy with his service.

The whole process was really easy. Michelle set an appointment for the next day, showed up on time, explained everything in detail, and was fast to get the paperwork done. I’m excited to never have to pull weeds again.

Alex did a great job today of putting down the granular fertilizer. He explained that the computer system is down is why we did not get a prior notice that they were planning on coming. And that the fertilizer was applied, but the weed portion of the weed and feed will be applied at another time. He was friendly and informative. He checked to make sure that the granular fertilizer that he put down would be safe for our dog to be on.

I have gone back and forth with Senske supervisors for the past month or so, trying to get them to make this right prior to posting a public review. We have paid over $5000 in the past year on pest, lawn, weed management, and tree management. Only to find out that our trees were not on a "fruit tree management" package and were instead on a total tree management package. 3 out of 4 trees being sprayed are fruit trees... I have no idea why they wouldn't be treating them as fruit trees. So all of our cherries were full of worms this year. When I brought this to their attention, I was told they could at least come out and spray the plum tree still to try to protect the fruit. That took three weeks before a supervisor came out and said that actually plums don't usually get worms in them... Which seems like a way to justify that nobody came out to spray it after they were supposed to three weeks prior. My other issue has been with managing the weeds. Our rock beds look terrible with 2' weeds popping up all over the place. And once again, I was told that this would be resolved and that someone would come pull the weeds. Nobody has, now a month later. The "offer" being made is for me to reactivate my account and commit to another $5000 for the next year, so that I can have services comped. Why would I continue to pay and assume that they will now actually do what they say they will do, when they haven't been for the past year? I am requesting that the tree and weed management services be reimbursed, and that has not happened yet. It seems like pretty terrible customer service. I will gladly adjust this review if a manager is actually willing to make it right and reimburse me for services I paid for that were not actually done.

Do not trust your property to Senske. Multiple gouges and deep scratches were made to different areas of my walkway with aerator. These were not edge or accidental. These show a lack of care. They also bent out the kids' jungle gym and left it in a state stressing multiple joints. Senske acknowledges one of their technicians caused this damage by not lifting the cutters. This issue is still ongoing over a month later. Senske refuses to repair damage because scratches are "superficial" and anything other than staining (which won't hide the damage) has been refused by Senske. If you value your property, pass on any Senske services.

"I received an email from the customer service department today that you are still not happy with the responses I have given to you. I chatted with my boss about it today and sent him the full chain of emails between you and I over the last few weeks. We have both agreed that we want you to get 3 estimates for staining the concrete and submit them over to us for approval. As much as this may frustrate you this is what we have decided to do and if that doesn't work we are not going to be able to move forward on anything else. As explained, these are superficial scrapes on the concrete and they will oxidize in time to match like they had before the service but will take a year or so if it is not stained.

Andrew Spears | Spokane Branch Manager"

UPDATE: 10/28/25 - Senske called to see if I wanted any services. When I explained about my past experience and that my sidewalk and driveway were still just as scratched as they were 3 years ago when Senke admittedly damaged the concrete. We discussed this post and he said he would have management call me. This was a couple of week ago and I still haven't heard from them. Just got notification that this post and pictures have been viewed over 5K times now. At this point their lost sales is greater than if they would have just fixed my walkway. I'll keep updating regularly so that more potential clients will pass up this bad service.

Senske did a great job! They were respectful of property and completed the job on time. Thank you so much!