Constraction reviews in Baltimore, Maryland

Service Master of Baltimore is a very professional company. They are on time and did a very thorough job. I have used them multiple times over the years. I highly recommend them.

Check your bill. This company will bill for items that do not exist and charge employee rates for "after hour work" when they show up late and leave early. make sure that the insurance company does not tell them how much your claim is for because they adjust their bill based on how much you are receiving.

I am a customer in your database. The bill was reduced from $19k to over $16k because I complained, but it should be $3k-$5k based on other quotes from the industry and the costs associated with the line items that were erroneous. The reduction was only made after a complaint and took a month to receive. The line items on my bill included items that did not exist and work that was not performed. Security cameras and the contractor that did the original work prove that these line items are incorrect. A new bill was produced and it actually increased. I complained and it was reduced back to the original amount, just over $16k.

This company is unethical and provided me with a outrageously high bill that is way over par for industry standards and they will not address the line items that charged erroneously.

I do not recommend them by the way.

Ryan Peters and his Servicemaster of Baltimore crew are fantastic... not to mention, a pleasure to work with. Ryan is top-notch! I highly recommend their services to anyone who might happen to need restoration work done to their home, building, etc.

My review is not about this companies service, it’s about their business practices. The narrative is that they wasted my time by withholding vital information about their fees.

We got flooded on 21 July from a backed up sump pump. When I called, I asked for a free estimate. I was told I would get a call back when an appointment surfaced. When I did receive a call back, 5 days later, I was told that I could have someone come out to give an estimate for the following Wednesday 6 days into the future. This sucks, but I can understand business being slammed with all the recent rain. What sucks is I was not told about a mandatory $200+ visit fee that is so called self-paid.

Message to the company. When all my stuff is destroyed, soaked and smelling terrible, don’t wait 5 days to tell me that if I choose to receive an estimate with your company. I stand the chance of losing $ if I don’t select your company to perform the work. I would have never sought your services if I had known this upfront. A reminder of what an estimate is. An estimate is an opportunity for you to earn a client by demonstrating what your scope of work will be and the cost associated with the work. The client takes this proposal and decides if what you offer matches the budget and the intended scope of work. What you did was waste my time. I lost 5 days waiting to find out that you employ one of those “we gonna get paid regardless” policies. If you want to get paid for the trip, file this in your taxes, stop ripping people off who are already in a bad situation!

Message to potential clients: Go with small companies that truly know what it is to earn a client. Big companies like this one seems to evolve into rip off companies.

They came on a same day call, which was good. Unfortunately, my elderly mother who did not understand the process, signed off on the paperwork. The workers were rude and they claimed they did stuff that was not done. When my mother disputed, they immediately sent to collections and ignored calls from my brother who was trying to clear up the issues. If you use them please be sure to read paperwork carefully and make sure all work claims were actually completed.

If i could give them 0 stars i would... hired them to put dehumidifiers in my recently flooded basement. They "cleaned" the walls of my dirt floor basement and then realized the dehumidifier would not fit down the stairs of the basement. So i am expected to pay for the wall cleaning while the water and moisture levels are still the same as before they came.
As a microbiologist i know the mold is going to grow since the moisture levels are still just as high.
The office worker "Lisa" was very rude and condescending. Blaming me for the entire situation. I have left a message for the Manager and owner and have heard no response.
They are trying to scam people and insurance companies. Do not use them.

My basement flooded due to a sewer issue earlier this year. A friend recommended I call Service Master of Baltimore. They were punctual and also worked directly with my insurance company. Great experience!

I would like to give a 5 star review to service master of Baltimore. They are the best in business!! From the first phone call with Kate and then when the crew arrived it was great. Everything was done on a timely manner and I highly recommend if anyone is in need of their services ⭐️- David Camenga

After our basement flooded, the ServiceMaster team worked throughout the night to take care of everything. They followed up regularly afterwards and were always on top of getting our house back in order. I would recommend them to anyone that needs restoration or emergency clean-up!

ServiceMaster of Baltimore did an amazing job on multiple surfaces including stone, tile, and carpet. The entire team was a pleasure to deal with from start to finish and our floors look incredible. It was very reasonable and well worth every penny. Thank you to Ed and the entire ServiceMaster team.

Had a little fire in house with major smoke damage. Service Masters came out, separated salvageable items from nonsalvageable. Clear house of goods. Thom Davies was supervisor and was always on hand to answer questions and provide assistance. Months later after repairs were finished, Service Masters (Oscar and crew) brought back furniture and other items, set it up, and assisted in getting things back in correct rooms as best as possible.

To begin with, Cassie was so kind and helpful in setting up my appointment to have my carpets steamed cleaned without chemicals. (I didn't want my cats exposed to them.)
The two people, Elden and Yesenia, who came out were efficient, friendly, and they worked very hard. Please thank them for me. I enjoyed trying to say a few words in Spanish to them, but their English was great so they put up with me.
I would certainly recommend your company. Lynn Wilkinson

Wonderful company I have used them several times now! They go above my expectations! The loyalty and connection I have made with this company specifically, Kate! Thank you for providing honesty and confident service!

We had part of the ceiling collapse from a roof leak after a period of heavy, continuous rain. They were quick, explained everything (why we needed a manager review if the damage, etc) kept in continuous contact with me (homeowner) and tenants. They were fast, efficient, and cleaned up our damage as well as their equipment and materials. They will be my first call next time something like this happens.
Lisa, in particular, was so helpful with providing documentation and pictures for my insurance claim.

They did a phenomenal job cleaning. Very thorough with everything they did. Jimmy was my main point of contact and he went above and beyond to help out with every aspect.
Every single thing I needed help with or advice on, someone was right there.
Overall, highly suggested and happy with the service

The Company was very fast and professional for fire clean up. Fire clean up gets 5 stars. But the REPAIR / CONSTRUCTION division gets a "0" Stars. Waited 3 weeks after clean up / demo was done and still never received and estimate for repairs. When I contacted the company they seemed only interested in telling me they will do the job. But not in given me the price of the repairs. Which I needed for the insurance. I explained that I was going with the company that has the best price and Reputation. Luckily I worked it out with the insurance. To this day I still don't have a estimate from them. Needles to say don't need them anymore. Great for Fire Demo / Cleanup . Terrible Construction division.

Tom, Jimmy. Susie, Jesus, the whole crew did an amazing job. Made hard situation I was in into the easiest situation I could possibly imagine. If you ever need assistance they are the best in Baltimore. I appreciate their fast response and assistance with my Apt. 5 star ⭐️ ⭐️⭐️⭐️⭐️ for Service Master of Baltimore

I’m a new owner only 35 and I get so confused when it comes to a lot with the house it’s a learning curve !! But service master taught me a lot Caesar the supervisor was AMAZING !! Answered my questioned even educated me on some stuff that can help me in the future. I also felt with Britney and she was also amazing on the phone she got on it and helped me understand everything !!! I had a leak it cause splotches of mold to grow on my ceiling but guess what Cesar’s crew found more mold and cut it out anything that had to be done they got it done without a problem. Thank you guys so much I would have been lost without you !!

I had a flood in my basement that disrupted my life for over a week. ServiceMaster crew provided help to start the restoration process. Everyone was kind and hard working. Tom Davies did is due diligence to get the process going in a timely manner. Oscar was pro-active at all levels. Ceasar was instrumental in guiding us through the recovery and keeping us informed throughout the process. I would recommend ServiceMaster without hesitation to anyone in need of restoration.

As an insurance adjuster, I've had the opportunity to work with ServiceMaster of Baltimore on dozens of occasions. They respond promptly, courteously and professionally to all manner of disasters. Their friendly staff is great at simplifying complex situations and achieving great results.

I had the opportunity to see them in action from start to finish when I called them to help my parents with damage from a burst water heater. Their crew arrived within an hour to start extracting and drying the water. Tom was there the same day to help organize packing and storage at the ServiceMaster warehouse. He was able to sit down with my mother and explain the entire process. This small personal touch went a long way into calming her nerves about the whole situation.

As promised, their crew returned when they were scheduled to complete the job. All in all, another fantastic job by ServiceMaster of Baltimore.
As a customer and as an insurance adjuster, I can't recommend them enough.

ServiceMaster of Baltimore did an amazing job for a large water loss in my home. Everyone I interacted with in the company was professional, accommodating, and responsive. I was so impressed with their work during my water loss I requested we used them for a pack out while my hardwood floors are being refinished. I will be sure to call ServiceMaster of Baltimore for all my mitigation needs in the future.