Plumbing reviews in Baltimore, Maryland

Ira Miller isn't just a plumber, he is Craftsman who takes pride in his work. He was courteous, professional and extremely knowledgeable. Ira went over and above to make sure the job was done right. Ira deserves the highest recommendation!

Ira was very knowledgeable.
I've had other plumbers come for the sane issue that Ira came for and they have not been as Thorough as Ira was and with him being thorough he found the problem.
Highly recommend Ira as a technician.
I have not worked with Benjamin Franklin company meaning other people other technician other than making the appt which they were able to do same day as emergency service and it was the weekend but other than that I haven't needed to work with customer service as much but Ira was great

Ira was awesome! He took me through all the possible issues and was very courteous. I highly recommend him for any of your plumbing needs.

We had a great experience with Benjamin Franklin, plumbing! And in particular, Ira Miller, the plumber, was excellent! I should rephrase to say Ira Miller, our plumber. Because he is the guy we’ll be calling for all our future plumbing needs! Thorough, reliable, polite and of course, he did a great job. Highly recommend Ira!

We received an immediate on-site inspection and option to select from three different quotes ranging in price and level of repair. Our plumber, Ira, was knowledgeable, punctual, and skilled at his craft. Overall, we really appreciated the transparency of the process and quality of the final plumbing job. Highly recommended!

Ira just came out today so I haven't as of yet use the business. Ira was very professional, knowledgeable about what my plumbing needs are. He explained to me in details about what work we oukd need to be done and was honest with the range of cost and what would need to be done. I found him to be very friendly approachable not rushing and especially taking pride in his job. Keep up the awesome job. Looking forward to seeing you soon. My sister in PA used the service and was very pleased with the work and recommended the company to me.

Ira was very knowledgeable and patient. He took the time ro explain the repair process and the various options available. We look forward to him coming back and installing the tankless water heater.

I was more than thrilled with the work that Ira Miller completed to replace my water neutralizer and softener system and a toilet bowl. It involved 10 hours of meticulous nonstop work from this highly experienced master. I was with Ira all day. I am only writing this because it was clear to me that Ira is a plumber's plumber and the best of the best. I now consider Ira my permanent plumber. He was always clear in describing his plan and what he was doing at every step. His organization and planning was thorough. All communications were crisp, clear, knowledgeable, and respectful. Minor options were fully considered, with me in the loop along the way. Everything about his installation was not rushed and extremely neat, working at a fast pace attending to all the details. Remarkable was Ira's consistent stamina on this physically demanding job. He protected all surfaces, and left no trace except for the final product. Ira's professional attitude and clear communication was the same as I experienced with his entire Ben Franklin management team, his boss Chad and support staff. During the week prior to the work Ira immediately responded to my questions by phone and text. The main thing that built my confidence was Ira saying that he loved his work. That passion was clear at every step. This is not an ordinary review. Ira exceeded all of my expectations having a career engineering background. Ira's proficiency is up there among the best I have known across many technical fields. I commented to him that the installation was not only exacting and functional but artful. I am looking forward to Ira helping me on several upcoming projects.

Ira was polite, punctual, and professional. He talked me through what he was doing and let me know what I may need to look out for in the future. I highly recommend Ben Franklin and hopefully you are lucky enough to get Ira to come out!

We just reached out to BF plumbing today for a major leak that made us turn off the water to our house. We were able to schedule an appointment for the same day and honestly everyone that I talked to on the phone was so nice. Before the plumber showed up they let me know his name and even texted a head shot so I would know who was coming. Once Ira showed up he did a very thorough job of laying out the pricing policy and making sure we were comfortable to proceed. Once we did, he worked quick and efficient and we had the water back on. It was about six hours from my initial call to having the water back on, and no negative interactions along the way. Highly recommend these folks and Ira in particular.

Ira was on time as they promised to be which is very rare in a contractor frankly and I deal with them all the time because I’m a property manager. He did a good job of sizing up the situation and Even double checked, previous work done by the company at no charge. He strikes me as a very fair, competent professional, with a high sense of ethics. Would recommend and strongly.

Ira was very helpful, communicative, and understanding. He went out of his way to help us deal with a difficult water situation in our basement.

Excellent Service and performance.

Ira was extremely professional, responsiveness and courteous. He provided upfront pricing, a clear explanation of what was needed vs. recommended as well as, all options available.

Ira and his associate worked diligently to replace our failed well pump, water line and power cable. They performed this service in freezing rain and extreme cold.

We much appreciate the effort and dedication put forward, to get us back in service.

Ira was amazing! He was professional, courteous, and precise! Our water heater went out and he provided so much education about how it could have happened and how to prevent it in the future. We’re forever grateful and will use Benjamin Franklin every time!

Outstanding service, always on time, always friendly. I appreciate the transparency and the options when we're doing work (appliance options, cost options, bundling, etc). I'm a happy customer in Frederick, MD.

Ira did a wonderful job. This is the second time he’s made repairs for me and I highly recommend him. I will always ask for him!

We appreciated a quick in-home consult with Ira. He is super knowledgeable and answered all of questions, and then some. We did find the water heater replacement quote quite high, and worked together to confirm our options for securing our own water heater through a local wholesaler. This saved us a significant amount of money, and Ira returned to complete the installation for us.

Ira demonstrated great communication, professionalism and friendliness. He thoroughly explained the details of the work to be done and the various options. Ira was very pleasant and respectful of me and my home. He wore protective gear on his feet to protect the floors and asked politely before entering any room for inspection. Thank you.

Ira is awesome!! Knowledgeable, hard working, so respectful! He worked so very hard all day to install our new water heater on Sunday. We continue to be thrilled with him!! Thank you.

We used Ira to replace our electric stovetop with a gas one. He is the definition of what above and beyond service truly means. Extremely thorough and keeps you informed throughout the process. He will be our plumber for all our future needs. Thank you Ira for being so good at what you do. Benjamin Franklin is lucky to have you on their team!

Benjamin Franklin was at the ready when we had a situation with our toilet leaking down into our main level ceiling. Ira came out within a couple hours - he was polite, professional, informative and transparent. For the work that was done, we found it to be fairly priced. He had the situation fixed and our new toilet installed the same afternoon. Thanks again Ira for the wonderful work!