Appliance Repair reviews in Bel Air, Maryland

The Bosch dishwasher's failure to drain may be because the install lacked the proper air gap hose - Repairman Jeff carefully explained how this simple apparatus could prevent future problems. I wish the Sears installer from the store would have installed one!! No repair was necessary after Jeff reset the start/stop several times and standing water was pumped out

John was very understanding of pets (needing to put in another room), as well as the baby sleeping. He was very thorough, and our dryer works the best it ever has since we got it.

He was great. Efficient. Friendly. Was even great with my dogs!

Mike was terrific, as always! He’s very knowledgeable and personable.

repairman Mike was very courteous and knowledgeable. He thought of everything possible and relayed all avenues in order for me to make an informed decision.

Morgan is very professional. He was very proactive in keeping us informed of when he would arrive and he arrived timely. I was able to check online for any time changes which I greatly appreciate! Thank you, Morgan!

Update:

Aug 11
We had our SEVENTH repair appointment today. The techs said it is unrepairable. The warranty department tells me this has gone on far too long. It’s been over FOUR MONTHS. ONE DRYER CYCLE TAKES UP TO 3 hours or more to dry. And the. still get the d80 error code EVERY TIME. And yet no one gives a crap about the customer and our inconvenience. Waiting for the repair “window” of 7a - 6p. THAT IS NOT A WINDOW…it’s longer than a full work day. I NEED A REPLACEMENT DRYER, SEARS. How can you help me? When will you honor this warranty contract? PLEASE HELP ME.

UPDATE:
June 25
On hold for 23 minutes, got cut off. Then called back, spoke to someone who told me I DO NOT QUALIFY FOR A REPLACEMENT BC THE TECH DIDN"T INCLUDE THAT ON HIS NOTES. Yet, what the tech showed me that he sent in clearly states "Getting D80 errors. Many parts have been replaced. Control boards, sensors, and heating elements parts. And still same problem. Unable to fix. Needs replaced."
So now what, SEARS????? This is been an absolute nightmare and I just want a dryer that works. Which is why I bought the warranty. So I didn't have to go through this.
Please reach out, Sears. I need help.

June 23
FINALLY....after 5 in-person repair appoiontments (with a "window" of 8-5) and 4 virtual appointments, my dryer was deemed "not repairable". Now waiting to hear from Sears for next steps to get a new dryer. Paul was here several times and understood the challenges and said that I need a new dryer. Thank you, Paul! Sears, LMK next steps please!

Definitely a 5. Great service. Friendly and informative.

David was polite, very knowledgeable, and explained in detail what was wrong and how he fixed it

Technician was great at communication. Respectful of our home. Very knowledgeable!

Paul was fantastic. He fixed my washing machine quickly and he educated me on how to use it properly to avoid machine breakdowns in the future. I appreciate his guidance because I don’t want this to ever happen again! 😇

The technician called 30 mins for showing up. He was pretty good figure out the issues. He show me how the drier is to work. We appreciate the time to come out to service our drier

It was a struggle but he got the dishwasher out and figured out/solved the problem. Gave good advice. Seems to be working fine. Appreciate the great service

Sears Appliance Repair did an excellent job fixing my stove! The technician was professional, on time, and quickly diagnosed and repaired the issue. Everything works perfectly now. Highly recommend their service!

Fast, professional, and reliable! They quickly fixed my refrigerator ice maker with replacement Electrolux OEM parts in one day and it’s working perfectly again. Highly recommend!

Professional service mechanic on time and very friendly diagnosed problem quickly and repair was made less than one hour

John is very knowledgeable on my equipment and knows a lot of that he can do to keep it running. I appreciate everything he did for for me getting me up and running and he was a very well mannered very well knowledge these are very good professional. Thank you for sending him and always send him thank you

What a friendly guy Mike was. He was knowledgeable and I would recommend him to anyone who asked

We have had issues with our gas cooktop. One of our burners wouldn’t ignite. Dave was on time, pleasurable, and knowledgeable. He fixed our burner and tested it multiple times to insure it was working properly. Thanks, Dave.

Awesome experience - very nice person and good at his job -

John was excellent and I greatly appreciate the work he did for our dryer.