Appliance Repair reviews in Bel Air, Maryland

John did an excellent job, was very thorough. HOWEVER, I will never use Sears Home Services again. I called on a Saturday for Sameday or Next Day Service. Was not informed of unavailability until after giving all of my information. Call was handled by a call center (probably outside of the US) and the agent kept attempting to upsell on appliance warranties. All I wanted was my dryer serviced! First appointment was on Wednesday (I accepted that). FIVE minutes before the agreed upon service window I received a text message saying a technician would not be available that day and offered four new service windows, two on Thursday and two on Friday.I selected the last on Friday. The technician called me Friday afternoon, in the service window to let me know he might not be able to make it, as he had another call to service when he finished the one he was on. He came to my appointment late, but at least he showed up. If I hadn't prepaid for the service call Would have cancelled it upon receiving the first text message. I will NEVER use Sears Home Services again.

The technician named James who came out was awesome. I'm not thrilled, though with how hard it is to get through to Sears when you need them to come out, the call is constantly rerouted. But the technicians really are pretty good. I had an appointment the other day for the dryer and the technician didn’t call or show up. I do appreciate some of their employees are really pretty darn good, but Sears needs to restructure how they do business.

Very polite and professional. Took care of our issue quickly!

My experience was excellent. Technician was polite and knew immediately what was wrong with system gave us synopsis of what could not be done and told us someone would follow up within next two to three business days. Would definitely recommend Phil as a technician to go with.

The parts arrived at my house on Sunday. The repairman came on Thursday at approximately 2:30 PM. He began unboxing the parts and informed me that he would handle the repairs. At that time, I had a meeting upstairs, so about an hour and a half later, I went downstairs to check on his progress. He told me that he hadn’t finished because they had sent the wrong parts.

He then asked to use the bathroom while I returned to my meeting, saying he would let himself out. When I came downstairs again, I noticed that there were still boxes remaining, and the packing materials were left in my living room and on my chair. He mentioned that if I hadn’t heard from AHS in three days, I should reach out to them.

After he left, I received an email instructing me to call AHS, which I did to find out my next steps. During the call, I was informed that the repairman claimed the machine was broken due to user misuse. However, my dryer is 17 years old, so there was no misuse involved. He never mentioned this when he left; he only said the wrong parts had been sent.

I am very unsatisfied with this situation. I have requested a second opinion and do not expect to be charged for the services of someone who was dishonest and did not handle the job responsibly.

Douglas was very professional and polite. He told me the dryer is not heating due to the heating element. Once he removed the part, he showed me what was wrong with it. Went to his van to get the new part. He showed me the new one and installed it. Works like new.

John kept me updated on his arrival time. He Was very polite and repaired my dryer quickly.

Mike did an amazing job. Very professional, great communication every step of the way.

I was pleasantly surprised by how quickly the repairs on my dryer were completed. The technician worked efficiently, ensuring minimal downtime for my appliance, even while waiting for the necessary parts to arrive. Throughout the process, they maintained a friendly and professional demeanor, providing updates and answering my questions with patience. Overall, it was an excellent experience, and I appreciated their commitment to quality service.

I thought the price was a bit high, but that is not in the techs control. The technician was prompt, efficient and pleasant. No complaints. 👍😊

Service Tech Mike was prompt, friendly and extremely professional. He provided much-needed product info that explained everything. I appreciate him taking the time to examine my refrigerator as well as make.certain that I now know what to expect from the unit.

Paul was great with the evaluation of washers problem. He gave me great advice. Very Professional. Great Customer Service

Mike was very thorough and helpful. He went the extra mile to make sure our refrigerator was in tip top condition.

Mike was great - very knowledgeable and fast labor.

John was great. On time, very friendly and efficient. Kept me up to speed on everything going on. Highly recommend.

The worst process ever. Took 2 weeks to get a part I can get in 1 day. No one live to talk to. Will be giving a rating of 0 on google

Jeff arrived on time and immediately began the oven repair. He had the part and was able to fix my oven quickly.

Aside from my appointment being rescheduled without my notice, the appointment was fine. The tech was knowledgeable and fixed the issue of my freezer fairly quickly. I would have gave 5 stars but rescheduling my appointment without notice was very inconvenient to my schedule. Also, it should be easier to get someone on the line other than automated messages. It was very irritating to continuously call and have no options to speak with someone regarding my appointmenr.

Paul arrived right at scheduled time. Evaluated the situation. Gave us a complete diagnosis. Recommend a path to follow, which we did. Thank you

After the initial call the appointment was set up very quickly. The technician David is very efficient and knowledgeable. Very friendly and customer oriented. He diagnosed the problem , ordered parts and st up time to fix it. He arrived during the appropriate time, I was not home. My wife said he is very good, fixed the appliance , and di a very good job. The dish washer works well. Much gratitude, David.

Michael arrived on time & assessed the ice maker quickly. Repair was completed within 30 minutes