Electrical reviews in Beltsville, Maryland

Over 1 year update: this review stands. We do finally have a competent customer service agency on the case who is responsive and helpful. Panels are still in my backyard. I also am in discussion with the company over the fact that they have been billing us this entire time for the same amount when the unit has actually been turned off. In the contract it says they will bill an estimate in this scenario, however also mentions we should not be billed if fault is on the company. CS1 continues to be unable to find any leaks. The inside of my porch remains damaged.

2 month update: This review stands as written. The Customer escalation team has been of no help. I cannot get a return call. One arm of the company does not talk to the other. The panels have been sitting in my back yard for 6 months and my roof is still leaking.

Horrific experience with this company. After our roof started leaking due to the placement of the panels it took months to get someone to respond. They sent out a roofing contractor who did a horrible job and now the roof leak is worse. Cannot get anyone from sunrun to respond to our multiple emails and phone calls.

My July bill is 4 times the amount it should be looking at the solar production on my account. My account shows 694kw ($98.89) of production for July, Sunrun is billing me for 2,916kw ($415.47). Speaking with customer service they could not provide me with an reason for the over charge, they stated I would get a call from the billing department within a week.

Update 10/13/25
SunRun still fails to contact me. It's been since the end of June 2025 since my solar has worked. Their customer service is horrible. Supervisors never call when they say they will. Today I called them after waiting yet another week when someone by the name of Adda was suppose to contact me.

I cannot add to this review anymore I assume I am over the character limit.

The owner of this company needs to go over his customer service policy, but I am sure he doesn't care either.

This is a new/updated review. I don't take anything away from my original sales guy Jordan. Hands down Jordan is an awesome guy who doesn't work for SunRun anymore and to this day he will answer my text or phone call. SunRun needs to take some lessons from Jordan on customer service.

Now since having the system for a little over 2 years I have to say I REGRET using SunRun 100%. Two years in a row during the peak months of the summer my solar system has failed to barely creating any energy. I have contacted SunRun and spoke with customer service two summers in a row.
This year, June 2025 my system was performing well almost creating 1100 kWh just like the previous months and year besides the summer of 2024. July 2025 comes and my system is only producing 251 kWh. I call and talk to customer service, they send a text that says they are running a detailed diagnostic test that will take up to 3 days. I heard nothing. Approximately 8 days later I get a text that says "Our monitoring system has identified a system issue that requires maintenance and we would like to schedule a service appointment. I called customer service and they say a park has been ordered and I setup an appointment and had to wait more than a month for that appointment. During the weeks to follow I kept getting texts to create an appointment. I call customer service and they say nah your appointment is set. A few days later I get a text that says "Sending a final reminder to schedule your service appointment. I called customer service again and they say your still scheduled.
Several weeks later I receive an email from a case manager from SunRun to introduce herself. She replies "It looks like there is an appointment that is ready to schedule for system maintenance. Is there a day of the week that usually works for you?
I replied to the email with the copy of the text showing my appointment. The case manager replies and says "I apologize, I do see that you have a scheduled appointment. It looks like we had a duplicate case for you, but I've fixed it and notated that your appointment is scheduled.

My scheduled appointment date 9/18/25 from 7am - 12pm and no technician showed up. I sent an email and called my case manager and said my concerns and how someone should have called me since they didn't show up.

I have called my case manager several times leaving a message and her voicemail says she will contact you back within the next 24 hours. I received no calls only the one email.

Now I am paying my SunRun monthly bill and my electric bill, which combined is well over my original electric bill before getting solar.

So taking time off of work, multiple calls to customer service and emails to make sure my scheduled appointment isn't getting deleted it's costed me more time, money and headache.

If I could have this solar system removed I would immediately.
I will never recommend SunRun to anyone. In fact I have had family and friends ask about my solar and I have told them to stay away from SunRun solar.

My original review was 5 stars for my sales guy Jordan and the system before having two system failures during peak season for two years in a row.

Original Review
First our sales rep Jordan was amazing. I had tons of questions and concerns and rest assure he had true answers for everything. The installation was perfect. Jordan made sure he was present and made sure that the conduit was ran exactly how I wanted it ran. I couldn't be happier with my choice for solar. Thank you Jordan and Sun Run team

Working with Emmanuel Osifo was a fantastic experience. He made the entire solar installation process seamless and stress-free, maintained consistent communication throughout, and followed up even after the project was completed. He was always available to answer my questions and provide clear explanations.

Kevin Jackson is a down to earth, exceptional guy. This is the guy you want to work with. He takes care of the business end and communicates frequently. He goes the extra mile to take care of the installation personnel so they are motivated and do the best job on your house.

Please with our experience with SunRun. Everyone we dealt with was professional and our contract Mike Spirito keep us apprised of progress.

Post customer service has been horrible. No return calls , no support to finalize setting up service. No one calls back or emails back. We have no support to finalize setting up account to pay bill and to receive our annual refund payment. Wish I never signed up. I am now researching how to get this stuff off my roof and go running back to Pepco. If anyone needs to here directly from me before getting involved with them feel free to reach out to me.

I used to think solar was a scam until Gonzalo and his brother showed up at my door. Super grateful I gave them and Sunrun a chance. like they said "the math doesnt lie" and they were right. everyone was very professional. I will recommend the Torres bros and Sunrun to my neighbors.

We noticed our sdge bill tripling in cost AFTER sunrun installed several more panels and 2 Tesla power walls in September 2024. We contacted them and they gave us a run around from the beginning. They blamed it on sdge. Then cancelled appointment after appointment month after month to fix the issue. This last appointment they didn’t even bother to call or show up. Even chatting on the app I got attitude and lied to about sunrun calling me-when I had called them wondering where they were and why my husband took a full day off work without pay to be at home for the appointment. Sunrun does not treat customers with care-our experience has been dealing iwoth incompetence from the start-with then damaging our roof during installation and leaving trash all over our yard. We need to get our panels and power wall working-be compensated not just for all the money we’ve had to pay sdge, our time taken off work, but also the power we should have been producing and would told we would produce.
Do NOT choose SunRun San Diego -it’s the biggest mistake we’ve made with our home.

I advise everyone who is looking for a good experience in solar experience, first contact Samuel Vinton. You will have the most Knowledge about it then anyone can give you. He is not a Salesperson he is a Sunrun Knowledgeable Advisor. You got questions he got answers, you undecided he has the information to help you decide. Thank You Sam and Sunrun for my Panels and Experience

They put me in touch with same person that won't returns xalls instead of handling the situation. Been a month no resolved roof leak hard to get in touch with them. Now only choice I have is to get in touch witb my lawyer. Thus company is a rip off. Don't deal with Diane case manager. They messed my roof my interior still messed up. Don't trust this company
Update:
This week I've heard from New day construction who is working with sunrun to fix my interior leak they came out. I was told from them I will hear from sunrun to schedule. Sara from Sunrun very nice said they are working on my case and will keep me updated. Thank you Sara, all i wanted was and update and keep me in the loop when this was going to be fixed. Do not want mold to grow.

My experience with Sunrun Solar was very fantastic. My process felt very easy, thanks to Lawrence for explaining all the benefits of going solar. He was really patient and took time showing me how everything works, and answered all my questions completely.
thank you sunrun

I have been on the fence for quite some time about going solar. Before my appointment with Myles Jackson I was a bit skeptical over how this would be beneficial. I was thoroughly impressed with Myles presentation and very excited about moving forward with this project. Myles is very knowledgeable about Sunrun’s mission, the solar industry as well as the legislation that was put in place supporting this initiative and existing program that’s in place for MD. If you are thinking about going solar I highly recommend reaching out to Myles.

I had an excellent experience collaborating with Myles Jackson. His expertise and clear communication were invaluable throughout the process. Although I wasn't able to finalize the project to install the solar panels at this time, I will certainly reach out to him and Sunrun in the future to complete it!

Swadu conteh was my sales consultant and even though I wasn’t ready to purchase she made sure my experience with sunrun solar was an absolute great experience. Once I buy my home I will be ready and i will ask for her. She is the very best sales person I’ve ever dealt with and her professionalism is amazing. Thank you Swadu conteh

My rep Lawrence Enweriku was amazing. Excellent customer service to say the least. He took time to walk me through each process and clearing any confusion I may have had. He did not make my second guess my decision to go solar at all. The day my panels were installed, he was here at my house making sure I was aware and constantly in the loop of everything being done. Even till now, he still checks to see if everything is good.

If I could give 0 stars I would. SunRun is the perfect name for this terrible company. If they knock on your door RUN... When I had the panels installed in 2018 I had a leak from a panel support that damaged my ceiling & drywall, that was a circus to get fixed and I ended up repairing the damage inside my house myself. I now have a leak on my roof 7/6/25. It took 30 days after I noticed the leak and called to get a technician to come look at the roof. On 6/27/25 I had to take off work for a sun run technicians looked at the roof to find it was from the panels installed in the wrong location and the holes they left in the roof improperly sealed. Now 7/6/25 i had to take off work again for another technicians to look at the roof again. Just to have a no show no call. This company does not care about their customers and more importantly their house. RUN FROM SUN RUN.

I had a great experience with Emmanuel Osifo. He was professional, knowledgeable, and walked me through every step of the process. Installation was quick and efficient, and everything is working perfectly. I’m already seeing savings on my energy bill. Highly recommend them for anyone considering going solar!

If it was possible to give zero stars I would. This company uses good leap to finance and they are not upfront about the interest accruing. I called multiple times to get information about my payment and all of the reps gave inaccurate information. They do not provide running balances of your payments so you have to go on word of mouth. I would not recommend sun run solely for the fact of the financing company they use. If you are not careful they will give you random numbers that are not accurate. On the phone it sounds like their computing things with a handheld calculator.

Additionally my rep from sun run completely ghosted me when I needed him most. I had no one to help me fight this . I regret getting solar from sunrun and the process of selling a house with a balance of the solar is horrible with their financing team . Also the install process was horrible they issues for months and my rep had to talk to management to find a solution. The rep was great at first but then again ghosted me. Please look elsewhere to avoid headaches.

5 Stars
I had an amazing experience working with Sherie from SunRun. From the very first conversation, she was incredibly knowledgeable, professional, and transparent. She took the time to explain all of my options in a way that made sense, without any pressure or salesy tactics. The entire process—from initial consultation to final installation—was seamless and stress-free. Thanks to her expertise, I’m already seeing the benefits on my energy bill. If you’re considering going solar, I highly recommend reaching out to —you won’t regret it!

I had a great experience with Sun Run Solar! From start to finish, the process was seamless, professional, and handled with care. The team was knowledgeable and took the time to answer all of my questions, making sure I fully understood every step.

I also want to highlight Swadu, who was an absolute pleasure to work with. She was professional, attentive, and clearly passionate about helping customers. Her attention to detail and willingness to go the extra mile really stood out and made the entire experience even better