Appliance Repair reviews in Bethesda, Maryland

Previous Sears repair people had left my washer in pieces. Cesar was here to inspect it for replacement. He did a thorough job and put the machine back together although it hasn’t worked in 4 months. The situation is totally unacceptable, but I hope that Cesar’s input will bring about an expeditious replacement.

Elio's professionalism, combined with his exceptional technical skills, made for an outstanding service experience. I highly recommend him to anyone in need of reliable and expert furnace repair. He has earned my complete trust

Olimpiu was extremely professional and was able to diagnose and fix my dryer vey quickly.

All good, no complaints. Courteous and prompt arrival, fixed the problem. Thanks so much!

Severino always does a good job to make sure the furnace works well

Eli, was friendly, professional and knowledgeable arrived on time to diagnose the dryer.

Technician when he came was excellent. However, we had a big frustration with the appointments. The first appointment was scheduled for 7-11 am but then they didn't come for the whole day; the second appointment, was 8am-12noon but only came after 2pm. Finally, the 3rd appointment came in the scheduled window.

The service man was on time, he explained & show me the problems. He cleaned up afterwards.

The technician fixed the issue as promised. The only issue was the appointment window was from 8:00AM~5:00PM which is very inconvenient for people have to work regularly.

Service was great, my dryer was not drying, I called my home warranty provider First America home Warrenty, they got sears , my dryer was fixed the next day. Excellent service , thanks

My washer broke suddenly on a Friday afternoon and Farzad was able to come same day and repair it. He was quick and organized and left the area looking the same as I did when he arrived. And now my washer works great. I highly recommend him.

The technician explained what failwd w my refrigerator, how much it would cost to repair (way over the cost of new one), and recommended purchasung a new one. He also explained different refrigerants, which to stay away from. He knew his stuff, was polite, and informative. Appreciate him much!💜

Abdul was very professional
He was quick, quiet, and cleaned up after he was finished

Abdul was fantastic. On time, friendly, and did a great job

I wish I could give negative stars. Horrible experience.

Impossible to speak to a human. Chat is useless. They owe me money for parts I had to order because the parts they ordered are arriving after the service appointment. Never again.

I saw Sears’ reply. Would be funny if it weren’t sad. Good luck speaking to a human calling that number.

The technician was able to do the job well. We are happy with the results.

Michael was efficient and quickly fixed the issue! He was also courteous and friendly.

It took one full week to dispatch the service technician to assess the fault and recommend the repair solution on my Goodman HVAC (issue reported 06/21/25, SEARS technician dispatched 06/28/25), and 18 days after initial visit technician Severino called me on day of repair (07/16/25) to let me know the part is not available, and SEARS pushes repair date for 07/25/25. Again, confirmation and reconfirmation of the fact that the part is with technician, and the repair date is confirmed and set for 07/25/25.
Again, on the day of repair (07/25/25) SEARS technician Severino calls to let me know the part (evaporator coil) is still on backorder.

After that, we are no longer dealing with SEARS, and different service provider has been contracted to perform the repair.

This engagement with SEARS and their technician Severino was extremely unfortunate, unpleasant and unprofessional experience that stretched for 34 days with no resolution.
Al the while with extremely hot weather in my area, with Heat Advisory in effect, with Heat index values thst are exceeding 105.

Made a service request through AHS. Sears reached out to me right away and asked for needed information in advance such as the model number and issue so that they would come prepared to fix the problem, not waste time, and not have to wait on ordering parts. The technician, Michael, called ahead to let me know he was on his way within a 30 minute window. Came in and took care of the job right away. He was in and out and my problem was addressed. Very efficient and respectful of time. Highly recommend.

We had the annual humidifier maintenance performed. Technician was wonderful. Explained everything that he did.

My technician, Ahmad, was great - knowledgeable and professional. He fixed the icemaker on our fridge door, which hadn't worked in years. He also explained that we didn't need to worry that our freezer doesn't always stay at 0 degrees. I would give him a 5. But I made it a 3 because the communication system that Sears uses is really terrible. It is almost impossible to get a human being on the telephone. Plus, they rescheduled my appointment and moved it a week away on the day of the appointment. No one called. I was sent an email at 1pm on the day of the appointment. The email said they rescheduled because they didn't have the parts yet. But the parts had been mailed to me and were at my house. No one bothered to call to see if I had them, and they just changed the appointment on the day I was expecting the technician, without telling me. Plus, they picked the new date without conferring with me either.