Appliance Repair reviews in Bethesda, Maryland

Rep was not willing to even check the machine. When i insisted; he intentionally broke the plastic pane; his motive was to declare the machine bad and try to sell another machine. He has ensured that i will NEVER call SEARS again for any home warranty work.

Our technician was on time, knew exactly what to do and replaced the heating element in our dryer. The dryer now works like new. We had a bad experience with a prior service company, we are very pleased and will use Sears from now on.

We were very pleased with Abdul. He was prompt, knowledgeble and went above and beyond.

Technician was clearly very experienced. Super nice guy too. Solved our issue quickly.

Cesar, the appliance repair technician basically does not care about customer service. He does not follow his own company laid rules. He confuses the customer all the time and when asked, he either blames Sears fellow employees or the customer, depending on whichever is convenient to him. He lies a lot and is completely untrustworthy. I don't know how he still has a job.

The tech came after the 7-hr service window. They weren't able to identify details about the microwave so I had to still call in to an agent to provide details myself.

Solomon showed up with a smile on his face and thoroughly listens to my problems. He has been to my house twice and has been extremely knowledgeable and helpful. He always finds a solution.

The technician did a very good job. I could tell that he was knowledgeable and experienced. The only complain I have that Sears gave me a 9 hours window for the technician to come. I had to take the day off and wait for him.

Michael was very knowledgeable and fast. His skills were great. Nice man. Highly recommend. Great experience!

The technician was exceptional! He gave a detailed diagnosis and installed the unit within an hour! And he was here early both times.

Your representative (Michael) was courteous, efficient, and very knowledgeable about the problem with the dishwasher. I hope, if I have future repair issues, that he would be the representative you send to repair other applieances.

Walton was terrific! I really appreciated that he called me when he was on his way. He was professional and extremely knowledgeable. Plus, he was very personable.

It took over a month and half to get my AC repaired in the hottest summer in history. The service window provided is absurd, never heard of a 7am - 6pm window. Oh but wait if I didn’t like that my only other option is 8am - 5pm, really!!! Technician showed up for first two visits in a personal vehicle with just a little handbag of tools. The second visit was for installation of parts. Tells me he has to reschedule because he doesn’t have the tools and materials to do the job after I had to wait two weeks for the appointment and waited all day for him to show up at 4pm unprepared. An hour later I get a message saying do to my request for a reschedule my next appointment was two weeks later rather than were sorry we’ll be there tomorrow. When I called I’m told that is the first available appointment. Nothing they can do. The third appointment he finally showed with a work van and completed the service. Although the morning of I get a message that technician was going to arrive around 9am and he didn’t show until 3:30pm.

So at the end of all this I lost three full days of work. Took 1 1/2 months to get AC in the dead of summer with the house temperature in the 90’s. No sense of caring from the company. Almost impossible to even get a hold of anyone to talk to and they didn’t care either.

Lastly, the technician coming in a personal vehicle without the proper tools and equipment is unacceptable. On top of that the technician was not in a uniform. No id. His shirt barely covered his belly button and could see half his arse when working. Very unprofessional.

Would never recommend using Sears Home Services or Choice Home Warranty!

Olimpiu did an excellent job repairing our clothes dryer. The machine runs more smoothly and he completed the repairs begun on October 13, 2025. The clothes dryer runs great! Olimpiu is a very qualified and diligent repairman. He did an exemplary job!

I would not refer sears for any repair services. I missed four days of work waiting for a technician to come to my home to just look at the washer for an estimate of the repair. I called each time to confirm that someone would be come each time. I could neevr get a live representative from the sears provided number so I had to go through my home warranty service. They would then confirm that someone would be out to my home between 7-6p but I sat there all day an no one came. Frustrating! And to mention, I'm missing out on pay because I'm not at work. On the fourth appointment the technician came but had to come back at a later time to bring the correct piece needed for the washer. They then scheduled me another week out.Thank God the technician was able to move the appointment up to the next day, but I still had to go into work late. So after the fifth appointment the washer has been fixed. Calling into customer service was horrible. The representatives were rude and even hung up on me. I would never recommend this service to anyone.

Mostafa was courteous, skilled, respectful, prompt, and did a terrific job. He is the best repair person from Sears that I've ever had.

Technicians were professional, provided good education about the appliance and its maintenance. They also listened well and were personable. Great service!

The repairman arrived on time and replaced the treadmill belt as planned. It took about one hour. My complaint is that I could not talk to a live person when making this appointment and, though I gave the exact make and model of the the treadmill and bought my own replacement belt, I could not get a quote prior to the appointment. The labor for one hour was excessive at $360.

Oh, boy! The scheduling system works well and guy came and estimated $765 to replace the dryer heating element. Then took a photo of my estimate with his personal cell and offered to do it on his own time for half price or less. Happily paid the $129 estimate fee and showed him the door. Buy the same dryer for $300.

Naser provided excellent service. I appreciated his careful explanations of what he was doing. He cleaned the area when he finished his work.

The Five stars are for Naser and only Naser, who redeemed the company from earlier experiences this month. Naser, the technician who performed the final repair was outstanding. [The first technician never showed up and the second complained about how far he had to drive and how late it was (as if I hadn’t waited from 7 am to 6 pm two full days)]. Today’s technician was polite, cheerful, communicative and professional— the opposite of the first two. Had Nasar not been as outstanding, our view of the organization would be based on the first two awful representatives. But Naser was amazing and more like him should be hired and promoted to leadership. He is the best part of the company.