HVAC reviews in Fort Washington, Maryland

They always arrive within the timeframe, quality customer service. Very reliable company.

I had them come out to my business to either fix my current unit or give me an estimate on a new one. They charged me for the visit and I got neither of those two things. I called back a few times and was told they couldn't fix the unit so I asked for the estimate. They sent another crew out to examine the setup and give me an estimate. Did I ever get that estimate? No! In the meantime I have gotten the unit fixed by another contractor and gotten other estimates for a replacement.

Easy to schedule an estimator to come out to give an estimate on an AC unit. However, I had to make several calls over several weeks to request the written estimate only to find out the estimator desided that I already had a "good set up" why change. If as the consumer I what to replace/install a new unit and if money is no abject for me. I would have like to make the decision myself.

Doug did a great job assisting us with our air conditioning problem. I would recommend Dick's to everyone. We have had a contract with them for years and have always been extremely satisfied with their work and their response when we had issues.

I called Dick's Air Conditioning and Heating LLC and I was able to get an appointment the same day. The technician was professional. He told me exactly what my unit needed and repaired it in a reasonable amount of time at a reasonable cost. I will definitely use this company again for all my heating and cooling needs.

We've had Dick's replace our heat pumps and have had great service since then. We also had them replace parts in our fireplace-at a better price than competitors-again with great service. Always pleased with their service and with quick replies when we call for service or answers!

My furnace went out on the coldest days in January, I called Dick's Air and Heating, they sent Doug to come and see what was going on. Doug work on the furnace and got it working and hour later it went out Doug came back to my house the same day worked on it, but the bottom line was I need to replace the 25 year old furnace. I called the office talked to Linda who explained all of my options, the technicians came out in a couple of days replaced the furnace. They were very courteous and they explained everything to me. The next day I did notice some water on the floor so Doug came back out, it was a minor problem, he fixed it and gave me some maintenance tips. I am very pleased with the service and I am thankful for Doug and Linda who made me feel comfortable with this process. I will be using this company again.

Technician and office personnel were very courteous and efficient. Tech explained any problem and solution well and the price was competitive. The business has been sold but I continue to have the tech, who went with the new company. By

Sorry for being late responding but here goes, You are the best, I had been without air conditioning for 12 days, waiting for a response from Michael's and Sons for a part they were ordering to repair the AC. We called them at least 5 times but never heard back from them. (the house was over 90 degrees all those days). My son-in-law called you and you were wonderful, you handled the repair quickly and were very professional. I will use your company for any further repairs and will recommend you to all. Thank you.

Setting up appointment was easy and staff very pleasant. Would have given 5 stars but the serviceman had to clean the fireplace twice...his first cleaning needed improvement. Assuming that serviceman did a good job on the servicing of my heating and A/C units--they work now as they did before--but I have no way of knowing.

Highly recommended. They were able to schedule a same-day appointment for a furnace repair. Patrick, the technician, was friendly, honest, and able to fix the problem within an hour at a reasonable price. Would definitely use them again.

We've used Dick's HVAC for about 20 years. Our experience has been only positive. Technicians come when scheduled, are polite and knowledgeable. I think it speaks highly to the company that we've had the same technicians come out for years. I have a service contract with Dick's and hope to continue doing business with them for years to come.

We got a furnace checkup. I had to ask the technician to take off his shoes. He didn't seem too happy about that. We've used Dick's Heating and Air a few times and was very satisfied with their work. Usually it is a more experienced technician. The one they sent out this time didn't seem that experienced. He finished a little too quick based on the time it took other technicians in the past to do a checkup, so not sure if he was very thorough. Next time I will request a veteran technician. I will usually give them 5 stars.I really didn't like his attitude when I asked him to take off his shoes.

I originally posted my experience and expressed some dissatisfaction. Within 15 minutes they called me back and resolved the issue to 100% satisfaction. Customer service is everything and I appreciate Dick’s caring about their customers. I won’t forget my experience and because of Lisa and Doug I will be a repeat customer. They serviced my parents house for 30 or 40 years and now I see why.

My service was timely and efficient. It is so encouraging to know that in this day and time you actually can get an honest diagnostic of your problem. Gerald was polite and very professional addressing the problem. From customer service to technical knowledge, I highly recommend their service.
On a rating from one to ten, they are a definitely a 10.

I told Lisa all about the problems with my attic unit's weird placement and how long I was without a/c waiting on the home warranty company to fix it. She made arrangements to send Doug the very next day and he fixed my attic unit and checked my basement unit in record time and I was out the door to go to work before noon. I couldn't be more enthused. Doug was experienced and not a newbie, he gave me confidence and was courteous. Best service I had from a home service contractor. I wish I could call them for everything that breaks.

Repaired Hot water Heater.
Technician arrived early. He was very courteous. Explained worked needed to repair Hot Water Heater. Completed work in a timely matter. Excellent service. Would like Patrick Crews for other repairs that may occur.
Thanks
Patricia Boyce Parker

The service technician called to inform me he was enroute to our home. He arrived at the scheduled appt time, he checked the entire unit, inside and out. He answered ALL questions and concerns that I had. Thank You for taking excellent care of our HVAC unit and keeping it working properly and keeping our home warm. Would highly recommend to anyone !!!

Dick’s Air Conditioning & Heating, LLC just left our house after servicing our furnace and heat pump. I have never had such a wonderful experience with a maintenance person. They were polite, friendly and very professional. They explained everything extremely clearly. Would highly highly recommend them.

Unfortunately I had a horrible experience today with service technician Patrick. After diagnosing the problem, he quoted a price of $2,000 to replace a coil. Not being a expert in this field I asked questions related to his diagnoses. Where was the part located? How does it operate? What measures did he use to verify that part was faulty? He instantly became agitated and stated that he's been in the business for 30 years and if I was going to question his judgment he was going to leave. I was in complete shock! As a consumer are you not entitled to clarification and a clear understanding as to the recommended work? Once again he stated that he had been doing this for a long time and that I shouldn't be questioning his assessment. At this point I'm confused and in disbelief. I asked him to leave my house and told him that his behavior was rude and unprofessional. I also let him know that I was going to be calling the office manager. Spoke with Lisa (office manager) who was extremely apologetic and provided the clarification that I needed. She advise that she would be speaking with Patrick regarding his behavior and would note not to have him service my home in future. However this has left such a bad impression, that I seriously doubt I would do business with them in future.

Great service! The technician, Doug, was very courteous and helpful. I had scheduled a maintenance check of my system. Doug was very thorough in asking if I noticed any problems, and explaining how my system worked, what to look for in the future, and even measured to figure out the correct size filter to use. Will definitely call again for future service!