Appliance Repair reviews in Waldorf, Maryland

A tech came the first scheduled service date and ordered parts. The parts came for the appliance and have been sitting here. We scheduled a service to install get the emails and texts but no tech has shown up.

Jason was great. He was able to diagnose the problem quickly and fixed it as soon as the part was available. Friendly, thorough, and respectful. Jason is one of your best techs.

Craig has been the tech to service at my home several times and he is excellent and super professional. I recommend Sears and Craig.

My experience was non satisfactory. I had had my GE refrigerator serviced approximately 6 times from Oct 2024 to July 2025. The refrigerator was new when I got it, however, I had about it 14 years. The technician from Sears was dispatched by American Home Shield. The technician came and recommended 3 parts since my freezer was not freezing and building up ice inside the freezer part of the refrigerator. The refrigerator side was warm. The parts were due to be installed in 2 weeks from the time the technician came in July. Meantime, food was going bad. I had called AHS and requested a new refrigerator since I paid for 6 service calls over a 2 year time span for different issues. AHS, said they had to go on what technician said. The technician did not recommend a new refrigerator. I get it more future service calls for a dysfunctional refrigerator by the technician not recommending a new one. Also, I explained to the technician about the previous service calls. Therefore, I am very disappointed. Additionally, the parts came by mail sitting at my home for the Aug appointment. The technician came today Aug 4 (for the scheduled appointment time) and picked them up since I told him I no longer needed them. I had cancelled thru AHS, but the tech still came. I guess to get the parts. Didn't tell him, but I had to purchase a new refrigerator on my own.

Worked fast and efficiently and asked if I had any questions. Explained what he did.

I scheduled a general riding lawnmower tune-up to replace standard air filter, change oil and gas filters, spark plugss and mower blades. I did this online and received an estimate of $169, plus parts. When the repairman showed up and on-time, he was very professional and thorough. He said he had to do an estimate for the job and I agreed. When done, he informed me that with the cost of the estimate ($139) the total job would be approx. $675!!! Are you kidding. I declined the service but still had to pay for the estimate. This is a rip-off by SEARS. Where in the world would parts escalate the estimated price from $169 to over $675? Be warned that this is tantamount to fraudulent advertising. I plan to file complaints with SEARS and to the Maryland Attorney General's Office for Consumer Affairs. This is not the repairman's fault, this is corporate policy. The repairman was great and I applaud his professionalism. So I give him five stars.

The Technician, Jason, was very polite, attentive and knowledgeable. He was very careful not to scratch my new Luxury Vinyl flooring and I thank him for that. He checked all the settings in the stove’s panel before leaving. Outstanding service. 👏👏👏

EXCELLENT TECHNICIAN/ REPAIR-A+****SCHEDULING/ CUSTOMER SERVICE process via ph-website- discontinue use of a faulty process! REVISIT then update this cumbersome/
ineffective process for 'scheduling'. ***IF interested in customer satisfaction: schedule for shorter windows of time (7AM-12 N) or (1PM-5PM); hire additional technicians; integrity update w/ accurate professional info.*UNPROFESSIONAL-UNETHICAL-LACK OF COUSTOMER SERVICE; CONSTANT CALL-ROUND ROBIN INEFFECTIVE PROCESS (TOTAL CALLS FOR US=32); MORE THAN 8 NO SHOWS FOR APPT.; LACK OF INTEGRITY W/WARRANTY CONCERNS; NO CONSISTENCY IN VARIOUS DEPT. REPORTS/CONVERSATION/CUSTOMER PORTAL! SCHEDULING IS absurdity-TOTALLY, LUDICROUS 7-6PM ; 8-5PM ; WAITING NOW 9+WEEKS FOR ...YET NO RESOLUTION

Cedric was fast, professional and kind. He is a talented technician. Thank you Cedric.

The technicians were superior and very knowledgeable. My disappointment is with the all day availability instead of a shorter arrival window. On my first appointment date no one showed up. 30 minutes after the end of the arrival window I received an email that the visit would need to be rescheduled. I had waited ALL DAY for your technician and then to be rescheduled at the last minute was completely UNACCEPTABLE. To add insult to injury the technician arrived around 1:40pm on the rescheduled date. Any customer who is cancelled by Sears should be rescheduled to the first thing in the morning not 1:40 in the afternoon. That I would consider great customer service and showing consideration for other people's time.

Service agent was very efficient and upfront explaining why he could not repair our refrigerator, the part is not available. Purchased the refrigerator in 2022 do not understand why parts are not available after 3 years!

I do not see 0 star to grade the work.
The AC works for 5 minutes, he could have come back right away if you have any number, good customer service or a number to call a person; instead you make us handle everything with the machine. Very poor customer service ever...

The technician was very professional and completed the repair in no time. I was very impressed with how quickly he got the job done!

Contacted Sears, they sent a tech out to my house asap. He found the problem, ordered the part, and came right back out to install it. Very professional tech, very prompt service. I really appreciate Sears Appliance Repair!

Hung the technician came out and took the time to thoroughly diagnose why my air conditioner isn’t cooling the home. He checked the outside condenser for refrigerant as well as the inside unit. He took pictures of ice that was on the pipe leading to the inside unit and determined that the evaporator coil has a leak. I was impressed with his service and look forward to his return to install a new evaporator coil so that my system will cool.

1He was kind efficient and polite. He also told me how to fix of this happens
UPDATE
The fix to my microwave didn't last a week. I don't think it's the fault of the lesson who fixed it. It's just a piece of garbage. I had to have another technician come out. My text said my time frame was 9-1130. I had a doctor's appointment at 1230 so this was fine. The website said 9-12. Cutting it close but doable. Long story short. You can't get a human and when I did she lied and said she'd spoken to Sears to let them know l HAD to leave my home by noon. The automated service said he was coming but had 2 customers before me. The website never updated and l was never contacted. My time got pushed back twice. First they said he'd be the by 2. Then by 4. I only know this because l kept calling. The technician didn't arrive until 3! I guess l was supposed to be thankful he got there before 4. I could have kept my appointment. I could have run my errands. But no, l was stuck at home. I'm never using them again. Not for ANYTHING!

The technicians were awesome after coming to my residence on 3 different occasions for the same issue that still hasn’t been resolved. The issue is with the service provider not the technicians…

Hai T was very professional, knowledgeable, efficient, and went above and beyond to get the job done. Today he returned and had my heater working in no time!

Fixed my dryer, but left my back door open, which caused my heat to not automatically shut off. Let all old materials on the dryer, and the belt stuck in my shelf above the dryer. I only gave 3 stars because the dryer does come on, and dries.

Teamim is the best technician I’ve had thus far. He is very professional and courteous. And he wore shoe covers without me asking. An excellent repair Technician. My clothes dryer works 400% better. New barrel bearings, belt and pulley.

Nasser and Jim demonstrated professionalism and outstanding service. They were very respectful of my home and wore foot covers upon entry without being asked to,
They promptly cleaned up the area when the repair of my microwave was complete. - good job!